Customers often highlight the superior video quality, especially in challenging weather conditions, and the helpfulness of the built-in GPS and voice control features. Many appreciate the ease of use and the added safety provided by the rear view camera. However, some customers have reported issues with the product's reliability and battery life, as well as difficulties with the warranty process and installation.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 101 reviews
Rated 4 out of 5 stars
vantop hf612
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
For the price this rear view mirror dash cam was a good deal.
I would recommend this to a friend
Cons mentioned:
Reliability
Rated 1 out of 5 stars
Beware
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked great for about 8 months. Now the unit turns off on itself, and is not functioning properly. Decided to to stop working in the middle of a road trip. Look into the item, others are having similar issues.
No, I would not recommend this to a friend
Brand response from Snaptain Team
Posted .
Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you. Please follow these steps to troubleshoot.
1. Check if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor. 2. Take out of the SD card and unplug the power cable. Then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour to see if it can be turned on. 3. Use a pin to reset the device directly. The reset hole is behind the camera. 4. Unplug the rear camera kit to see if the front camera works well.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected] . We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Cons mentioned:
Battery life
Rated 1 out of 5 stars
No longevity
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item was working great for 10 months and then just start it not working. It kept saying battery is low but it is plugged in directly to the power source of the vehicle. Now it won’t come on at all.
No, I would not recommend this to a friend
Brand response from Snaptain Team
Posted .
Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you. Please follow these steps to troubleshoot.
1. Check if the indicator of the car charger flashes. If it flashes, please kindly unplug the backup cable and GPS antenna and use an available USB cable and power it via a 5V/3A adapter for an hour to see if it works. 2. Use a pin to reset the device directly. The reset hole is behind the camera. 3. Unplug the rear camera kit to see if it can be turned on normally. 4. Is there anything unusual of the wiring connection?
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected] . We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Pros mentioned:
Gps, Video quality, Voice control
Rated 5 out of 5 stars
Highly Recommended. No more cheap ones.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Highly recommended. I got tired of cheap ones off of Amazon and decided to put in a little more for one off of BestBuy. I am quite pleased with the quality of this dash camera. The higher video quality is great. No more blurry license plates. Higher quality at night. Higher quality videos in weather. Love the voice control. You don't always have time to figure out how to save the file just say save file. Card is easy to eject in seconds if need be. Gps tracking isn't required but helpful. If you don't know where you are when accident occurs then one should not be driving. Covers 100% of the lanes front and back. The tape strip fails to hold on the back but no problem the screws or duct tape do the job. I love the piece of mind. I know the electronics I buy off of Best Buy are good quality and will last a long time.
I would recommend this to a friend
Cons mentioned:
Installation
Rated 4 out of 5 stars
Good but has quirks
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately it hasn’t quite worked right in the vehicle I wanted to install it in. But after uninstalling and reinstalling in another car I verified that the actual unit was fine. But some sort of interference is preventing it from working in the intended vehicle.
The biggest nuisance that I found with the unit is that the recorded clips are very short. So that means that I’m the event that you want to save a clip from being overwritten you would need to lock it from the cam itself or sift through them on a computer. But I guess that is true for most of them short of Tesla cam.
Oh also the unit is very heavy! If your OEM mirror is flimsy like mine was it will bounce uncontrollably. It eventually caused my oem mirror to fall off though it’s probably unique to my car which was held on by a plastic screw.
Besides that it’s good, install is a pain especially if you have to do it as many times as I did lol.
I would recommend this to a friend
Pros mentioned:
Ease of use, Voice control
Rated 5 out of 5 stars
Way better than expected!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy/straight forward installation. I bought one for my wife and I just bought a second for myself!
Honestly don’t know why it’s marked down but it’s easily the best dash-cam I’ve tried.
People complain how it’s unusable at night however, this is easily fixed by turning off the screen and using it as a normal/traditional mirror.
I love that it uses voice recognition and easily understands the commands. I can’t speak for longevity but for the sale price, I’ll just buy another if it breaks since it’s already wired up on our cars!
I would recommend this to a friend
Brand response from Snaptain Team
Posted .
Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
In terms of the price of this product, there are usually promotions on the platform or discounts offered during holiday-related events.
Remember your device comes with an 24-month warranty, and anytime you need help just let us know. Email:[email protected]
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Concerned Customer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice unit, clear and beautiful picture, east to install .
The only problem I am having is that during day time and heated inside the car my rearview mirror is unable to hold the weight of this unit and I am unable to adjust with safety in question. I ended up using some tape to hold the mirror in place. Maybe is my car but, I am sure not to be the only one experienced this.
I would recommend this to a friend
Brand response from Snaptain Team
Posted .
Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
You can use the rubber straps to fix the dashcam. Or you can remove the original rear mirror and use a back plate panel to install the dashcam.
Remember your device comes with an 24-month warranty, and anytime you need help just let us know. Email:[email protected]
Pros mentioned:
Gps, Voice control
Cons mentioned:
Reliability
Rated 3 out of 5 stars
Here we go again.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Vantop does not stand behind their products.
Previous one I purchased on Amazon crapped out after about 1 1/2 years. Only bought another of the same model because I already have the wires and electrical hook up from the first one and do not have to rewire or pay for rewiring again.
It cost another $30 for a microchip to operate.
No, I would not recommend this to a friend
Cons mentioned:
Reliability, Screen
Rated 3 out of 5 stars
Van Top 4K 12”, 2.5 12” & 10” 2.5!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality is low, screen black out sometimes as well as good bye message, frozen and photos r taken itself……..etc…..!! Bottom line, it is not worth as its value, not recommend using if donot care about these above issues!!
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Exceptional Dash Cam with Advanced Features
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently upgraded to the Vantop HF612 12" 2.5K Front and Rear Mirror Dash Cam with Built-in GPS and Voice Control, and it has exceeded my expectations in every way. Here's my enthusiastic 5-star review:
**Pros:**
1. **Crystal Clear Resolution:** The 2.5K front and rear camera resolution captures incredibly sharp and detailed footage. It's a game-changer when it comes to capturing license plates and other important details, ensuring my peace of mind on the road.
2. **Large Touchscreen:** The 12" touchscreen display is a significant upgrade over smaller dash cam screens. It provides a clear view of both front and rear camera feeds, making it easy to review footage and adjust settings.
3. **Built-in GPS:** The built-in GPS not only records your location but also your speed. This feature adds an extra layer of accountability and safety when driving, especially in case of accidents or disputes.
4. **Voice Control:** Voice commands make operating the dash cam incredibly convenient and safe. I can start and stop recording, take snapshots, and even lock important footage with just my voice, allowing me to keep my hands on the wheel and eyes on the road.
5. **Parking Mode:** The parking mode feature is a great addition. It automatically records any incidents or motion detected around the vehicle when parked, providing valuable security.
6. **Sturdy Build:** The dash cam feels well-constructed and durable. It's designed to withstand various weather conditions, ensuring it continues to perform reliably.
7. **Easy Installation:** Installation was straightforward, and the package includes all the necessary mounting hardware. Even if you're not tech-savvy, you can set it up without any hassle.
**Cons:**
I'm struggling to find any significant drawbacks with this dash cam. It's truly an exceptional product that delivers on its promises.
In summary, the Vantop HF612 12" 2.5K Front and Rear Mirror Dash Cam with Built-in GPS and Voice Control is a top-tier dash cam that combines superb video quality, advanced features like voice control and GPS, and a user-friendly interface. It provides peace of mind on the road and records crucial information in case of incidents. If you're looking for a premium dash cam, I wholeheartedly recommend the Vantop HF612. It's worth every penny and more.
I would recommend this to a friend
Rated 4 out of 5 stars
Good as advertised
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s actually a great dash cam. Works as well as its advertised and easy to setup. I think for the price, they should include the SD card. And speaking of the SD card, it’s kinda difficult to put it in or take it out.
My DC power cable must have been a bad one since it stopped working within 2 weeks. However I emailed the company, not Best Buy, and after a couple of emails, they sent me another one with no issues. I was impressed with that service.
If I could, I would have bought the 4k version so that the rear camera would be better quality than the 1080p version.
And I don’t think the rear camera has any night vision, at least compared to my factory reverse camera.
Believe it or not but installation can be done DIY and that was definitely a positive thing.
I would recommend this to a friend
Pros mentioned:
Video quality
Rated 4 out of 5 stars
Rear view and front
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good camera with recorded history. Hiding the wires is a DIY otherwise you have to pay for someone to do it. Got it on DOTD
I would recommend this to a friend
Pros mentioned:
Video quality
Cons mentioned:
Reliability
Rated 5 out of 5 stars
Good!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's very good, but after a while it stops working properly.
I would recommend this to a friend
Brand response from Snaptain Team
Posted .
Brand response from VanTop Team
Thank you so much for sharing your experience. We apologize for any inconvenience this may cause you.
If the dashcam can't turn on, please follow these steps to troubleshoot.
1. Confirm if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor. 2. Take out of the SD card, unplug all cables, and then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour. 3. Use a pin to reset the device directly. The reset hole is behind the camera. 4. Unplug the rear camera kit to see if the front camera works well.
Also, please check the USB port and the charging port. Is there anything unusual?
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected]. We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Pros mentioned:
Video quality
Rated 4 out of 5 stars
High quality
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a high quality device, it will be very useful for use in my vehicle when working or entertaining.
I would recommend this to a friend
Pros mentioned:
Ease of use, Video quality
Rated 5 out of 5 stars
Vantop dash cam
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and good quality. It is really useful
I would recommend this to a friend
Pros mentioned:
Video quality
Rated 5 out of 5 stars
Great dash camera
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality and I found this for a great deal price.
I would recommend this to a friend
Pros mentioned:
Ease of use, Video quality
Rated 5 out of 5 stars
Excellent Cam
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent camera easy-to-use & great video quality.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Vontop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like it how it record front and back, easy to install and operate, to bad the voice command feature kind of lack to recognize the command, sometime
I have to scream for it.
Over all it’s product for the money.
I would recommend this to a friend
Brand response from Snaptain Team
Posted .
Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Please be aware that only system default voice commands can be recognized by the machine. Additionally, the machine is currently only capable of recognizing English.
Plus, you turn on the Speaker of the dashcam. When the command is recognized, it would show a shutter sound.
Remember your device comes with an 24-month warranty, and anytime you need help just let us know. Email:[email protected]
Pros mentioned:
Ease of use, Voice control
Rated 4 out of 5 stars
Not Spectacular but worth the money
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only difficult aspect of this product is the jnitial setup. Once you setup the device its operation is simple and the controls are easy to understand. The touch-screen is quite responsive and the voice control is accurate as well.
I would recommend this to a friend
Cons mentioned:
Reliability, Warranty
Rated 1 out of 5 stars
Try something else
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Stopped working right at a year, which is super convenient since the warranty only covers a year. Cant get the stupid thing to turn on!
No, I would not recommend this to a friend
Brand response from Snaptain Team
Posted .
Brand response from VanTop Team
Thank you so much for sharing your experience.
We apologize for any inconvenience this may cause you. In regard to the issue, would you please try the following troubleshooting guides to see if it works?
1. Check if the power supply of the car charger is always on. Plug it into the cigarette lighter. The light will flash if the supply is poor. 2. Take out of the SD card and unplug the power cable. Then take the dashcam indoors and charge it with a 5V/3A adapter and a MINI USB cable for an hour to see if it can be turned on. 3. Use a pin to reset the device directly. The reset hole is behind the camera. 4. Unplug the rear camera kit to see if the front camera works well.
Besides, please check if there is anything unusual with the USB port and the charging port. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected] . We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!