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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1064 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the 5.1.2-Channel M-Series Premium Sound Bar's exceptional sound quality, encompassing Dolby Atmos support and impressive bass. Many found setup and ease of use to be straightforward, while also praising the value for the price. However, some users experienced difficulties with the remote control and connectivity, and a few reported challenges with eARC functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,064 reviews
  • Rated 5 out of 5 stars

    Vizio 5.1.2 surround sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the system is very good for movies anf gaming

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK Product but poor customer experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up with a non-working surround speaker. Spent over an hour on a call with support stepping through the same troubleshooting steps over and over even though it was clearly a bad speaker. They were unable to send me a replacement surround speaker and require you to pack up the whole system and send it back. My interactions with support tainted my entire experience with Vizio and overshadowed a soundbar that seems to have good imaging and power although obviously I can't comment on the surround capabilities. So while I might recommend the product, I'm not sure I would recommend Vizio.

    I would recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello Redwood, defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. VIZIO

  • Rated 5 out of 5 stars

    Go get it now!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this sound bar! I ended up buying two!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Works great...if and when it works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 5 stars if it worked all the time... BUT keeps disconnecting itself and cant reconnect until it randomly decides to work. Usually works with YouTube but very rarely works with hbomax, hulu or netflix. Very irritating and not worth the money

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello MichelleB, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. A great first step to troubleshooting would be to power cycle your TV. To power cycle a TV you will want to unplug the power and then hold the power button on the back of the TV for at least 5-10 seconds while unplugged. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone if more assistance is needed. VIZIO

  • Rated 5 out of 5 stars

    money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sale price. 2 days later 200 dollars off= price match

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value for Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the sound bar comes in at ~$500 you are getting a lot of value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but lacking basic features such as wifi connectivity. Also the remote is terrible and the app cannot be used because of lack of wifi.

    I would recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello TJSP, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.  VIZIO

  • Rated 4 out of 5 stars

    Good speakers for dolby atmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this speaker along with our new TV, a good one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For the $$$$, I wish it was better

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very finicky, when it works it's ok, If I had to rate it I'd say 6.9/10 However, sometimes audio will be out of sync or just sound off. Which will require me to get up & power cycle by hand. I tried to update firmware but that didn't work because I think my flash drive is too large....IDK

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello Jason, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’. VIZIO

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Too many connection issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system sounds great, but it’s not worth buying due to all of the connection issues we have had. Even after updating the firmware, we still have issues with keeping the connection to the TV. I would return this if I could.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello Quintineliken, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you. VIZIO

  • Rated 5 out of 5 stars

    Great sound for the price.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is awesome for the price. I bought two of them and am happy with both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sounding sound bar.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set was easy the is great and the bass isn't booming like other sound bar systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time getting a soundbar and I’m glad I went with this one. it’s exactly what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Garbage. Sounds great but only lasts a year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, but works less than a year. Bought it on Black Friday deal in Nov 2022 and start intermittently not working about 10 months after that. Had to unplug and reset system every month or so up until now (March 2024). All of a sudden it is failing multiple times a day. Last reset lasted about 2 minutes before failure. Best Buy and/or Vizio need to make it right.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us. VIZIO

  • Rated 5 out of 5 stars

    fits my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, this sound system is a perfect fit for my tv and living room

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go higher or lower in price to meet your needs

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not as good as I expected, rear speaker are barely noticeable unless you are right next to them. I am looking for a replacement after a couple of years of use. for the performance, over priced.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I'm sorry to hear you are not having an exceptional experience with our M series sound bar! VIZIO’s Sound Bars are designed to provide premium, room filling audio. If your Sound Bar isn’t as loud as you expected, please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review what devices you're listening to on your sound bar, and ensure they’re not having any issues. VIZIO

  • Rated 4 out of 5 stars

    Perfect budget Atmos soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it 5 stars if it had room correction.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound for the price connection issues.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great for the first 18 months, but then I started having connection issues with the subwoofer, so I tried a firmware update, and now it won’t connect to the subwoofer at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At about twice the price of my old system that onky had the sound bar and sub. This system has much better/clearer sound. The added rear speakers make the surround sound so much better. For what this system is, and how much it costs its been amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product; still a bit pricey imho. Will recommend

    I would recommend this to a friend
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