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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1064 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the 5.1.2-Channel M-Series Premium Sound Bar's exceptional sound quality, encompassing Dolby Atmos support and impressive bass. Many found setup and ease of use to be straightforward, while also praising the value for the price. However, some users experienced difficulties with the remote control and connectivity, and a few reported challenges with eARC functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,064 of 1,064 reviews
  • Rated 1 out of 5 stars

    Connectivity Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is okay when the system connects or changes over to the correct input without having to unplug and restart soundbar. Now, my Bluetooth no longer connects. The Vizio SB3221 I have is twice as old, a third of the price, sounds nearly as good and nearly always connects properly. This one is and has been junk since I bought it

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us. VIZIO

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Sound Bar Failures

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these from Best Buy. Sound is excellent but twice the sound bar has conked out. Tech support unable to determine why. Won't be buying a third.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello Disgruntled, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you. VIZIO

  • Rated 1 out of 5 stars

    Subwoofer toast after 4 minutes out of box.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like writing reviews, or saying negative things about products, but this thing literally fried after four minutes. The power cable for the subwoofer made a electrical noise frying the entire subwoofer, left and right speaker. I love vizio products, but I will avoid them from now on.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello WillMcFarland, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’. VIZIO

  • Rated 1 out of 5 stars

    Quit working after 3 months.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it in February of this year. By may I began having issues with the sound bar powering on. Not soon after it just completely stopped turning on. I changed the cord, plugged it in to a different out let and nothing.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      Hello Jk123, I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.  VIZIO

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