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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2326 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use and sound quality. Many appreciate the phone's value, battery life, and range, while some find the answering machine feature unnecessary. A few customers have mentioned concerns regarding the volume and display.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,326 reviews
  • Rated 3 out of 5 stars

    If you still have a corded phone this is a great p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you still have a corded phone this is a great Product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Forget about being user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly Speaker phone is so weak Cheap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Julian

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return these phones because sound quality and signal strength was choppy and frequently made clear conversations very difficult. Exchanged them for a much better brand, although I had to pay a little more to get a much better product. As the saying goes, “you get what you pay for “.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected, bad reception, bad battery, not good!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with it , phone doesn't get good service from porch. Won't buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VTech-CS5119

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low input volume, not deserve the money paid for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You have to be joking!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not really take messages. You have to have a messaging service for Voice Mail to work. Can not set the number of rings. Instructions are vague and hard to understand. Took back within one day of actual use. Don't buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too many cords

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In this age of cordless, wireless; this phone has too many cords! I bought it for emergencies, but it just make the counter look messy. The phone itself is ok. Does the job.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost too much for such a simple phone. It has no recorder and I think the price was too high.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Search Info before buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish i had never bought them. Just wanted a simple house phone. VTech I wouldn't reccomend to anyone. Had problems where I would lose voice of party I was talking to.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is just ok, but the second hand set is muffled and doesn have great sound. Not the best phone I've ever owned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like a toy ringer to low do not recommend this

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    The phones were terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The background was a dark gray and the letters and numbers were black. I could not read them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no improvement for hearing aids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself seemed fine. Purchase for elderly with hearing aids as it says it's hearing aid compatable, But there was no improvement over the old cordless phones

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good but

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good quality,can’t hear people talking Ben on very high

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not calling out and can only receive. This is not what I wanted.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Voicemail

    Rated 1 out of 5 stars

    Only good if you dont want messages

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone could not be set up for voicemail. Even called the company and they said no voicemail.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Like a landline!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleased to find VTech available, wanted a set with just 2 phones. Have had before, a favorite brand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good. My older phones died so needed ato be replaced.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it sucks voice is to low even with my hearing aids

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

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