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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2326 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use and sound quality. Many appreciate the phone's value, battery life, and range, while some find the answering machine feature unnecessary. A few customers have mentioned concerns regarding the volume and display.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,326 reviews
  • Rated 5 out of 5 stars

    PHONES

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to expand our phone system, was compatible with other equipment we had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, just would love it more if it had the voice announcement when the phone rings

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 3 out of 5 stars

    Phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone works great good range and not much static in long range

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not expandable after all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no objections to the phone system. I have used earlier versions of Vtech and have been very happy with them. My problem with the current offering is that it is advertised to be "expandable." When I tried to order an additional phone (it supports up to 5), I found out that the handsets have been discontinued. A helpful Best Buy agent couldn't find one. I finally found an expansion phone from a third party seller (Best Buy didn't have any anywhere) which may have been used. The lack of additional phones is important not only for expansion but to replace units down the line. It's a good deal if you don't care about it being "expandable".

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for what I needed. My home phone service is with straighttalk so I didn't need a phone with an answering machine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Basic home phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine can hear clearly and can add additional handsets. Wish there were more/different ringer options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good compact phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I had was from the same company. Since it was getting old I wanted to replace it. This phone seemed just right for my use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These 2 phones are great because you only need one telephone jack to connect one of the phones, and for the other one, you only need the electrical outlet and that is all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones, easy set up, would highly recommend them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a convenient store. Allows them to take the phone outside and walk around with it and answer calls.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones set up quickly and programmed fairly easily. Only irritating issue is that when on speaker and set back on the charger, the phones hang up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone for the price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the price. Not a very good long range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Office Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed for my home office. Works great and comes with an additional phone to put elsewhere in the home when you walk away from your office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just a replacement for a damaged phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our other phone was the same make and model so we just bought the same to replace the damaged unit of course this unit is a newer model but basically the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My VTech Cordless Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my new phones quit often, I don't have great signal in my cellphone in our new place. So they come in handy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad little phone for the price. Seems like it will hold up, but its still to early to tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great w Google Voice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up to use w my google voice number works great everywhere in my house despite limited cell service. It’s clear and looks great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second set of VTech phones. I like these because they can stand upright on their own which comes in handy for conference calls on speaker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful, pingy, audio. Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one for me and one for my father. Everytime my I talk to my dad the audio is awful. It is scratchy, pingy, picks up every background noise from far away. I have to buy two new phones because I can't imagine how I sound to others when I talk on this phone.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 4 out of 5 stars

    Good phone set for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone set fit my needs. I was originally going to get one phone and decided at the store to get the set. I now have an extra for my basement.

    I would recommend this to a friend
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