Customer Ratings & Reviews

I like how easy it is to use. More then enough storage space for what i am using it for

Bought this during Black Friday sale, so the price and purchase was well worth it.

Works well and has more than enough capacity for everything I need to store.

Out of all the external drives i have used WD has been the most reliable.

External hard drive that is very easy to use and to transfer data to.

It is a hard drive that is very slow, and makes a lot of noise when reading the files.

Clunky and slow. The drive clunks noisily and has to be returned to Western Digital. Guess I could have purchased an extended warranty.

plenty of storage. Well protected with use of additional software

Works as intended and may buy another in the near future

My computers would not recognize it. I purchased two of these models 18TB. The first one my iMac would not recognize at all. I have windows on an external drive so I booted up my Windows 10 and I could hear the beep for a connection but the drive was nowhere to be found in Explorer. I returned it thinking I just received a bad unit. I had just purchased a 16TB two weeks earlier and it worked fine. Plus, I own several other WD Easystore models. The second one arrived and this time I could see it in the WD discovery and even showed up in disk utility. However, the drive never booted up and I could not erase it to format it. I downloaded WD Utility. It showed up Easystore 264D, but would not allow me to erase it or format it. I then tried it on my powerbook. Nothing. I got desperate and tried it on a PC. It never showed up in Explorer. I am returning it. The hard drive will just not boot up.

transfers files with ease and easily accessible worth it

Exactly what you would expect. The reason to buy it from Best buy instead of directly from Western digital is with the western digital utility. You can turn off sleep mode if you are using this for your media library as opposed to as a backup/ occasional drive.

Lasted about 19 months with weekly use on my Plex server. Then it died. Out of warranty, and the drive (18TB) was less than 50% full.

Easy setup - unfortunately, the box claims it comes with a NTFS for Mac driver that is neither on the drive itself nor on Western Digital's website! I ended up backing 8 TB onto this drive and now can't use it except as a reader drive on my Mac....

I purchased this WD - easystore 18TB External USB 3.0 Hard Drive but it was very noisy so I returned it thinking it was defective. My other gripe was how much usable capacity formatting takes up. I don't remember exactly now but it was something like 2 tb.

Extremely annoying delivery process. Apparently Best Buy uses SHIPT for delivery. Something like an uber or grocery delivery service. Anyway, the delivery driver unilaterally canceled my order!! No clue why. SHIPT didn't even know why. Had to reorder, shelling out twice! for the same order. Not sure why Best Buy can't make good on the order and expidite delivery without demanding I pay twice! I will report back if/when I am reimbursed for the first order. And if/when the delivery is successfull made.

This is my 3rd easystore to fail. Stopped working within a year of purchase. WD will not help with data recovery so you will have to pay hundreds to thousands if you wan't any of your data back.

It happens. I get it. Bought drive four months before I opened it. First connection, drive comes up but has a recurring click. Too large to trust this won’t be a problem. Wd support offers to replace with a refurb unit. They offered to consider my request for a new unit but haven’t heard from them as they promised. Too risky.

Don’t expect this to act like an external drive that you and transfer files. This is for back up only

I had to return this one. It seemed to take forever to load and sometimes freeze my computer. It would start up and spin, stop, start up again over and over. Some folders would take three minutes or more just to display. My other WD external drives don't have this issue. Not sure what it is.