Customer Ratings & Reviews

This is my second WD Passport and the first one was great but I outgrew it so I bought this one. WHAT A MISTAKE THAT WAS! I had to enter a password which I thought was for password protection but turns out it’s not. Seems there’s no way to easily add password protection to this WD model (or maybe not at all). I asked for help but the response I got was blah, blah, blah, passport, blah, blah, blah… go to this link to see how to MAYBE do what I asked. What’s the point of a device with personal information and files that you can’t password protect? If I hadn’t passed the 14 day limit, I’d return it but, instead, I’ll erase it and use it as a shiny paperweight. Thanks for nothing WD and Best Buy.

Good phone & camera, easy to use. 5G Samsung phone is very efficient.

Overall not the best hard drive I’ve ever used. Worked great on windows but had some issues on Mac OS

Forgot to save songs and pics before dropping off to be serviced....Good in a punch

This item was purchased solely to back up pictures from my desktop and laptop computers while they were being repaired. Currently, it's of no use to me since I do not know how to get my files off the drive. I would have appreciated the Geek Squad installing what is on the drive back onto my computers.

The Geek Squad Manager turned this purchase into in good value for me.

there was lots of stratagem on this device I purchased for extra data protection.

I didn't realize that it doesn't plug in. I wonder what happens when the battery for it will no longer charge?? Had to do a lot of research on line to figure out how to back it up and if there was a program for it. Not extremely user friendly.

A standard drive seems to work fine is it interface with

Great hard drive works really fast I would recommend to a friend for purchase

It’s very basic and good option for anybody looking for a hard drive

Works fine. Does the job at backing up that it is supposed to do.

Needed a back up for my work computer. Does the job.

Used to transfer data from old computer to new one. The data was incomplete.

Very disappointing. We found out after buying it that the new version no longer has the function to allow regularly scheduled full backups, unlike our older Passport. The functionality has gotten worse. We expected improvements over time, not a decrease in usefulness.

I May not know exactly Best Buy’s policy for curbside pick up however I was never helped with putting the TVs in my vehicle I came with teenagers to put it in the truck and I was hoping that Best Buy would’ve assisted with securing the televisions I bought 2 75 inch television

Have used for a while now and has operated without any problems. Great product.

excellent product for the money !!!!!!!!!!!!!!!!!!!!!!!!!!

I was told at Best Buy that I needed to buy it for transfer of documents to a new computer. I have no idea of the quality....

The external hard drive is a perfect size and stores everything that I need