Customer Ratings & Reviews

It was wonderful that everything on my old desktop computer was loaded without incident to the external portable hard drive. I was terrified that I might lost things. Having that assurance greatly eased mym mind. Thank you, Geek Squad for recommending it.

Drive is so far so good but it is by default formatted as NTFS and rather than communicating that you can reformat it to something Mac OS can read by default, it insists you must get a third party app to read NTFS. I reformatted mine and it still works fine.

The purchase was made quick and easy. Just the way I like it. Thanks.

A friend recommended this drive - it's great - transfer was pain free!

Great item, to save your memories and do a backup files

Excellent product. Jose Nino was excellent in teaching me how to use it.

VERY HAPPY WITH MY PURCHASE.I would recommend this item to anyone.

We have always been pleased with our purchases from Best Buy

i just got it and it is working. It has a traditional USB connection. It is copying data at about 80 Mb/s.

It seems to be working fine. I decided to try this instead of the larger and older external hardrive that I had that had to be plugged in.

Very knowledgeable sales staff and geek squad! Would purchase here again.

Excellent product. Also very fast response timing when used.

If you want to solve a riddle every six months to have access to your data, then this external hard drive is for you. But the most I can do is reboot the tv and download my nana's photos from the cloud onto her computer. This hard drive has been so incredibly frustrating to use. When I first got it, it didn't show up in my devices when I first plugged it in. I had to go into the disk manager and create the new volume myself, but for real this thing was fighting me every second of the way. I'm usually pretty good at just figuring it out through tutorials online but the steps they were telling me to take were just not possible. I couldn't click on create simple volume. I couldn't click on anything except the properties menu. I eventually, and I couldn't tell you how, was able to finally name the volume without getting an error message and it was working just fine. For months it worked just fine. Then, a few days ago, out of no where, it just wasn't showing up. I restarted my computer, plug and unplug, I even went back to try to do whatever magic I did before to add the volume. Randomly, it just decides to show up again! Hurray! All my files were corrupted but it's fine, I have backups. As I am about to hopefully fix it, POOF! It just disappears again. Nothing came unplugged, I checked and double checked. It just disappeared like hey! I see you're about to fix me, wouldn't it be funny if I just- Anyway, this external hard drive sucks, it's not worth the effort. I was using these cheap ones before, sure they didn't have a ton of storage and the cable was loose so it would fall out all the time but at least it was storing my data instead of holding it hostage.

This is my second WD external drive . The old one still works fine but it is several years old . I bought this to back up my back up.

Not overjoyed with it. Mainly because the backup software which you have to download & install is very glitchy & would be difficult for someone without IT experience

I don't know how to use it or what it does! But I guess it is ok.

Ha, I remember when an extra hard drive with this much capacity was as big as a microwave oven. This one fits in your shirt pocket.

Very tiny unit. Hope it does the trick. Haven't had to retrieve anything yet.

WD generally produces great, reliable products. My passport worked great for the first few months and then abruptly stopped. My computer can no longer detect the device. I have attempted to use the company’s support and available software to restore access, but have not had success. A recommendation was to reset the entire device, but that will result in a loss of everything saved on the device. I do not recommend getting a WD Passport if you do not want to lose your data; go with one of their other devices.

I had two of these, and they both malfunctioned, causing me to lose important files for work. One lasted a couple of years, the other a couple of months. The WD tech support is awful -- basically sends you to convoluted links tha don't help. I'll never get one of these again.