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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 8921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers admire the My Passport 1TB External USB 3.0 Portable Hard Drive for its large storage capacity, ease of use, and reliable performance. Many appreciate its convenient size and the value for its price, finding it easy to use with various computers. While some did not utilize the included software, positive feedback overwhelmingly focuses on the drive's ability to prevent data loss and its overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 8,921 reviews
  • Rated 4 out of 5 stars

    Exactly what I wanted.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this while using a laptop with no storage. Got rid of that laptop and bought in with the same amount of storage as this external. I still use it to store a ton of pictures and crochet patterns. Only problem I've had was with the connection wire, it somehow for lose and would cut off and on. This was an easy fix with a new wire that was cheap and longer than the original

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put all my media and data on this drive so I can take it with me anywhere I do. Perfect for traveling

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very Good Value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive was very easy to use and was a very good Value for the amount of storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this if good to have so I can back up the information from my laptop. I got it because my laptop got knocked off desk and was down for over a month. I did not have my things backed up and would have lost if could not have gotten fixed. So now everything backed up and will not lose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy but Solid External Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These hard drives from Western Digital are easy to use and can also be encrypted. I have bought multiple in the past and have no issues in connecting, using or transporting. These have the traditional hard drives in them but are well built and stylish as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard Drive Crash's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this passport hoping that it would back up my programs but only backed up data. Now I have the data and Microsoft Word to use that I paid for. Now it is worthless. Hate to have to purchase another copy of word. Backing up a hard drive destroys all of the programs but leaves the data. That isn't very helpful when you have the replaced drive (2 times) but all of my programs are gone!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    IT WORKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS transferred contents of a dead computer to this external drive, It works what else could you want

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Flash drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Passport is ideal for copying a large quantity of file

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Best value for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a dependable hard drive at a reasonable price and item purchased meet my requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backup Backup Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable hard drives are cheap insurance when it comes to protecting your data. If you cannot alternate between off-site backup drives (protecting from fire/theft), at least backup your data then unplug your backup drive to keep it safe from ransomware.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it hooked up to my PS4 for extra storage. No complaints at all. Does the job I need it to do!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Worked for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting rid of a PC and wanted to back up everything from it. Plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    very happy overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased so far with my purchases. Everything is working as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this external drive to replace a MyBook that had a failing harddrive. Like the fact that I don't need an external power source as well as a USB connection; all taken care of via USB connection with this drive. Not able to take advantage of USB 3.0 but still fast enough.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 3 out of 5 stars

    Instructions Lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed by the fact they didn't have directions on how to install and what to do. No idea what the purpose of the "Quick Guide", double-sided small piece of paper, was for. Didn't find anything there to help install. I eventually muddled my way through install and figuring out how to use. Need better documentation. Seems to do the job.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Working good so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external harddrive was a necessity for me, as I save alot of pics to my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Finally got a hard drive backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but was not too sure what I was doing until Geek Squad straightened me out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good external hard drive for ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hard drive storage device for a PS4 works great and easy to install software to PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have other My Passports. They are easy to use, but two of the three we have stopped working suddenly. We were able to retrieve the data on the first one so we thought we did something wrong. The second one got fried somehow and we lost all the data. We've learned to have two sources to backup data on so if we loose it on one we still have it on another.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and seems to be well built. Had to format because I don't like the software.

    I would recommend this to a friend
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