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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 8921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers admire the My Passport 1TB External USB 3.0 Portable Hard Drive for its large storage capacity, ease of use, and reliable performance. Many appreciate its convenient size and the value for its price, finding it easy to use with various computers. While some did not utilize the included software, positive feedback overwhelmingly focuses on the drive's ability to prevent data loss and its overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 8,921 reviews
  • Rated 3 out of 5 stars

    Not my first choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would prefer a Seagate drive but my local Bestbuy did not have one in stock. The only potable drives that failed for were WD

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No instructions with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure about backup systems. Doesn't seem to be a way to check and make sure you have what you want included in the backup.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stored many files on here and now it won’t open. Have to take it and see if they can extract the files.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy to install .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Windows 10 and my computer would not recognize WD. Returned and bought a Seagate. Plugged in no problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good external hardrive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok external hard drive. Has had a few crashes. Not to bad for the money. Not sure what the issues are.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn't buy this again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seemed like it would be a great item to have. It was easy to hook up but if you need to replace your hard drive I wouldn't get this product. It doesn't seem to keep any of the recent back ups. The only one that's on here is the original back up from over a month ago, but I can see that it backs up every day. So something isn't right. I'm going to have to get with the mfg to find out what is going on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    dropped channels I previous had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed in the product. Even plugging in the adapter and downloading the app didn't help

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay backup drive

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backup drive serves a purpose and can have some issues with incremental backups

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn't Sync with my PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was trying to Sync my information from my PS4 before i bought the Ps4 pro but i wouldn't work with the PS4 so i returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    the jury's still out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician recommended this to back up my computer files after purchasing a new computer. So far - so good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its meant to and i guess price is okay. Does take over an hour to back up my laptop though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to get it working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to get connected to my MacBook although salesperson assured me that it would be compatible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good storage, Gets loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When under a load it tends to make a lot of noise, other than this it does what it needs to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Individual that product was purchased for has liked the product. It meets the needs for backup of material.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow but useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow speeds since it's a portable drive. I use this for portable storage for work. USB 3 connector is stable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t what I was looking for

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn’t what I needed had to return can’t really give a review as I did not use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but is slow to transfer data I used it as a back up only

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love the color as well. Cute but professional :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I prefer the competitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit slow to download the data. It also asks for a better understanding of data management using IOS..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Price was Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an external drive. Price and capacity were right. Not the fastest write times but oh well.

    I would recommend this to a friend
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