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Customer reviews

Rating 4.4 out of 5 stars with 49 reviews

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84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-49 of 49 reviews
  • Rated 3 out of 5 stars

    You don't really need it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...in most instances because your internet providers often include access to a service. Not bad - it's free - but BBY doesn't really need to 'sell' this as included.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Came with computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away kapersky and this was installed by geek squad. Guess it’s working ok

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great to have protection from such a reliable source.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say I am disappointed in the knowledge of the people on the phone I have only used it a couple times and I hope my experience will improve but right now I would not recommend this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product will end up useless for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convinced to purchase as it would be a way to save on the backup cost of a laptop Geek Squad was going to evaluate for repair. After having the laptop for a week, I was told by the tech that they could not repair at all...it needed a motherboard and they cannot get HP parts. I was told I had to go to HP to get it fixed. If HP parts cannot be sourced, my laptop never should have been accepted for repair. Geek Squad should not advertise that it can evaluate and repair any laptop regardless of where purchased. Very, very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    RIP off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually hate that we have to continuously purchase the same stuff over and over again...

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 5 out of 5 stars

    Security for my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well had no problems with anything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t really review the product itself but not happy that it continued charging even after Geek squad cancellation.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The web root secure and antivirus, is complete trash. Not needed, all you need is the windows antivirus program.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

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