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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 387 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of Internet Security Plus + Antivirus Protection, noting its effectiveness in eliminating internet risks. Users appreciate the added protection it provides for their devices, as well as its ease of use and quick installation process. Many also value its solid antivirus performance and seamless background operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 387 reviews
  • Rated 5 out of 5 stars

    asus laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer lots of extras ask for luke in brboursville wva he will sterr you correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Day one, it picked up a virus that my computer he’d that wasn’t found by the previous virus protection program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price in Best Buy and we need to renew. Good purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    virus protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I have had web root I have had to waste time logging into each of my emails and get verification. This is my personal computer and no one else uses it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 4 out of 5 stars

    Quality service review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly made the necessary changes I needed, very pleased!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal with Plan purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, be glad when store open for customers to iron out a small issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Security was provided for multiple devices and kept up to date

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best virus protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using webroot for over 7 years and I refuse to use any other software!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased item in store and it functions as promised!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is streamlined, powerful, and user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet protection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had in the past and was satisfied with the product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works easy setup convenient online renewal reminders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, great choice for the cost. Will surely recommend and will buy again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I need help with the installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I need The Geek Squad to assist me in the installation and I have had a hard time getting in contact with them. I purchased this through Best But, but you have your own code #s

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple Software to Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Webroot for several years with no issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Internet security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, fast and friendly service. Haven’t been a member long enough to write a better review

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Web root software

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They eliminated all of the clean up software. I used that quite a bit. Also, I am a little worried it has not identified any threats in at least the last 5 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE NOT compatible w Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I was able to pick ***ZERO*** Stars I would in this situation. After having difficulty trying to to download this protection plan I called Best Buy & talked with tech support & he informed me this Webroot is NOT compatible w my Chromebook & Id like to generate a refund & assumed that was put into action the very same day. No refund on my credit card so far. ***If a product is incompatible there should be a disclosure so customers know. Had I known I never would have purchased this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hello - Is anyone there?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased webroot, but I never receved a key code and Bestbuy chat has been useless. I called tech support and was hung up on and then passed from person to person. Its taken me longer to pursue a key code then it would have taken me to change to Norton, download the product and get it running on all our computers. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello, I'm sorry you are having issues with our product.



      This sounds like a keycode activation issue. When you open the interface and click on the "my account" cog wheel on the bottom right does it show the keycode that you just purchased? If not all you need to do is copy it in there and it will activate.

      We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.

      We have very low wait times and a fast response rate

      https://www.webroot.com/us/en/support/contact



      Thanks! Webroot

  • Rated 2 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Purchased it I called your place to get help with it meaning installing it and nobody could help me I still have not used it. I’m a very busy person and I will get to Best Buy when I can to have them help me

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hey there Sharon,

      I'm sorry to hear that you've had difficulty with the installation process. Have you tried contacting our tech support department? You can find a list of contact options here: https://www.webroot.com/us/en/support/home-contact

      They will be sure to help you out!

      Regards,
      Keenan - Webroot Community Specialist Webroot

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