Customer Ratings & Reviews

Nice design simple yet sleek, functions well but i had issues with the opening button previously as it became worn when i didn't use too much. we'll see how this goes

The microwave buttons are cheaply made and the options for cooking are not normal. There is no button that says start or clear. If you take out food early then later go to Cook something there’s no button to clear it so you can put new time. Very frustrating! It is a lot less noisy as my last microwave so that’s great. Looks good, but wouldn’t buy this model again.

Bought this as a replacement for one that died, picked this to match stove and fridge, same brand and finish, I wish best buy had the countertop models on display so a person could see them instead of buying them sight unseen, personally i wish the door release button was larger, it is smaller than what we used to have and you need to use a fingertip instead of a thumb the same for the start and stop buttons, they could be larger, there is plenty of room on the panel, larger folks and older people or ones with dextarity issues might have issues with controls, it looks good and it runs quietly compared to previous unit. 4 stars because of the button issues otherwise good value and happy with purchase.

While labeled as a countertop, we used this microwave as as a part of an overhead built-in design. The original unit lasted more than a decade but the replacement was manufactured in China in Jan. 2019 and the control panel /membrane began having issues in 2021. The start button has now completely ceased to function in May, 2022. The cost to replace the control panel is half the cost of the microwave. I would not buy another one except for the fact it fits the built in space and trim - which is almost as expensive to replace as the microwave. Based upon the other reviews - this is a common manufacturing issue - but clearly one that Whirlpool is unwilling to address given the lower manufacturing costs in China.

Great microwave but the button is not hard to open.

I did not like the button to push to open the microwave, it was hard and felt it would break pretty quickly so I returned the product. For the price I expected it to be nicer.

Start button failed after 2 years. Replacing control panel was too expensive so had to buy new item because I already had trim panel. Wouldn't buy it otherwise.

Microwave was fine while it lasted. I used it about 2 times a week. Buttons stopped working in 2.5 years. For as expensive as this microwave was and how infrequently I used it, I am incredibly disappointed.

Start button just stopped working after 18 months, despite minimal use

Very unhappy! We bought this microwave a little over 2 years ago and it no longer works! The buttons had stop working sporadically. One day you might be able to get the #1 or #3 to work then the next day they won't. Now, in addition to all of the buttons not working every day, the start button will not work at all! We have used this microwave very lightly - maybe once a day to heat a cup of coffee or a quick reheat of a meal. Very disappointment!