Customer Ratings & Reviews

I absolutely loved this fridge when I saw it on display in the store. It was quiet, sleek, and had all the features I wanted - and for an affordable price. Yay! That's why I bought it - in March, 2018. Well, it's the end of October and I am having serious buyer's remorse. I'm a 60 year old grandmother, so it's not like the thing gets a lot of use. It sounds like a lawn mower when I open it up, and I'm pretty sure it was improperly set up by the installers because there's still styrofoam packing on the inside of the fridge filter section. I discovered this when trying to figure out why there is such a racket coming from the fridge. There's no way I could insert a filter into this space (see pic). Still, the ice dispenser and freezer work fine - but for how long? I don't see this lasting the 15 years that my previous Whirlpool lasted. So bummed.

Frig leaked where filter is due to installers. It was fixed. Installers dented the door with foot pushing it into space. Also cars led stone in courtyard. Didn’t notice till next day. Every time I look at the door, I’m annoyed. That’s a lot of money for a damaged item!!

Nice but small drawers, ice maker is great and quite big

had it about a month now - Ice dispenser is very loud !! and the covers for the lights are vary cheap and not long enough they are very loose fitting. Freezer could use another shelf or 2 - cutting my own out of plexiglass. only good news is that the price at best buy has gone down twice since i bought it and they have price matched both times. picture shows how bad the light cover fits - i have tryed sliding it over but it is a bit short.

I bought this fridge base on recommends from my friends. They said it is a great model for the price. It turned out I got a lemon. I didn’t have time for a replacement so I picked a different fridge.

Very nice features and look my only complaint is the ice and water fill do not have the splash shields like my old refrigerator, and this will make a mess.

We bought this fridge because it was literally the only counter-depth model they had in stock in our price range, and our freezer had just suddenly died. It will work for us, but I'm disappointed we didn't have more options, because this would not have been my first choice. First, there are some positives - The door hinges are designed so that you don't need a lot of extra gap between the fridge and the counter/wall to open the doors. Most fridges require a gap the size of the thickness of the doors in order to open properly, and it can be a problem if your fridge needs to fit into a narrow space where it butts up against a wall. We had been told that GE was the only brand with that type of door hinge, so we were happy to find this Whirlpool one also works that way. The water dispenser has a feature that allows you to pre-set a pour size, if you need to fill a particular glass or pitcher regularly. It's a handy feature for measuring out water for a pot of coffee at 5 a.m. when you're too sleepy to pay attention to what you're doing. It tells you how many ounces of water it's dispensing into your glass. I can't think of a good reason why I need this, but it's nice to have one gimmicky fun feature on a major purchase that is otherwise no fun at all. The dispenser also accommodates taller pitchers/glasses than some of the other models we saw. The finish matches our other stainless steel appliances reasonably well. (We discovered that just buying the same brand as your other appliances doesn't guarantee this, as brands change things up every few years.) The brushing pattern on the stainless finish is horizontal, as opposed to vertical, so you might want to pay attention to this if you want your mix-and-match appliances to sort of match. The fingerprint-resistant stainless finish is a good feature. It will still get fingerprints, but they don't show up as well, and they should wipe off more easily. (My old Samsung was just regular stainless, and it was miserable to clean and always looked terrible.) Also, it's not real stainless steel, so magnets will stick to the front, if you're into that kind of thing. Now the negatives: We were trading down from a French door style, so we knew there would be less room because side-by-sides don't use the space as efficiently. But I was a little shocked at how much less space there really is. My husband and I can make it work, but I don't know if it would be sufficient for a family. Also, as other reviewers have said, the freezer side could use another shelf or two, and they're not cheap to buy separately. If you need a counter depth model and you're only looking at a side-by-side over a French door style to save a little money, you might find that the savings aren't worth all the storage you're going to give up. You have to push surprisingly hard on the water dispenser to get it to work - hard enough that I worry it could break the glass. I've been pushing the dispenser button with one hand while holding the glass with the other, which is a little awkward. None of the glass shelves extend or pull out, and there's not a lot of flexibility as far as where you can put them. However, the trade-off for that is that the bins on the door are very deep and hold a lot of stuff. This is a nitpicky thing, but there's no butter compartment. I wasn't mad when they stopped making egg compartments because those were stupid, but I'm going to have to get used to not having a special place for my butter and tiny things that might otherwise get lost. It didn't come with the screws required to attach the door handles. I realize this was a mistake and not everyone will have this problem, but it speaks to poor quality control. Also, Best Buy doesn't take responsibility for that issue. You have to contact Whirlpool directly, and I ended up just buying the screws from an appliance parts site because it was faster/easier. But my biggest complaint is that it's really loud. Some other reviewers have said theirs is quiet, which I don't understand. I can hear mine from the next room. The compressor never shuts off, and it rattles and buzzes like my 8-year-old Samsung did in the days before the freezer died. I was worried mine might be defective, so I contacted Whirlpool. They said it's normal for newer model refrigerators to be noisier because they're more energy efficient. (???) Maybe it bothers me more than others because I'm noise sensitive. But I do think if it were in a a studio apartment where you sleep and watch TV in the same room as the fridge, it might be a real issue to consider.

Overall I like Whirlpool Brand but this fridge could be greatly improved. The shelves feel cheap, the ice dispenser spills ice no matter how close you hold the glass to the dispenser, the freezer needs more shelves, and the fridge lighting is blinding at night. Still, THE WORST thing is that it's supposed to be fingerprint-proof or resistant but it's not. I was greatly disappointed in that because all my other Whirlpool appliances have no fingerprint issues.

THE BAD - Fridge works great; during delivery Best Buy delivery folks broke the ice maker water line off in the wall. Started screaming at my wife (I was not home) that she was the problem-what???. Had to have a plumber come out to repair. ***THE GOOD- Best Buy insurance/claims folks were amazing, settled claim within 2 days. Definitely not happy with the delivery - product works great.

Makes a loud humming noise. Shuts off if door is closed for a long period of time, but starts back up after door has opened.

It works as it should other than it's the loudest refrigerator I've been around. I looked online and everyone post the same. I should've done more research. It's satisfactory for the price. Wouldn't purchase again.

Too loud not enough space interior lights are too bright, and the plastic light covers inside look really cheap.

I purchased this refrigerator for my new home and it has worked efficiently but the filter goes really quick with 6 month we are in our 2nd one

The ice maker always went up. The space in the refrigerator is not good for a large family.

Freezer door is all ice maker and my door doesn’t open enough to easily put food in freezer. But very cool is being able to measure the water that comes out of door.

Refrigerator is OK, not great. Ice maker takes long to make ice, shoots ice out everywhere while using the ice maker on outside of door. I tilt cup at an angle to try to catch ice. There are not enough shelves in freezer. Refrigerator side is so compact and noisy. I constantly have to adjust shelves to fit certain food & drink items.

Bright interior good looking exterior...great delivery people.

We bought this fridge because we needed a counter depth. Wasn’t happy going from 26 cu.ft to 20.6 but this fridge can hold a lot! I think because of the ice maker in the door itself it allowed for more stuff in the freezer side

I knew we were downsizing but thought it would be worth it to have a reputable brand. It is super small and it’s still to deep for the spot we have it. It is very loud.

We really don’t like it. It’s small and doesn’t fit anything. Have to have my coffee creamer and orange juice on their side to fit. Also it doesn’t come with enough shelves so you would have to buy extra. Disappointed