Customers highly value the 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System for its ample storage capacity, overall cooling and freezing performance, and appealing size. The refrigerator's quiet operation, design, and LED lighting are also appreciated. However, some customers have expressed concerns about the ice dispenser filling too quickly and the placement of some shelves.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Design
Rated 5 out of 5 stars
Such a wonderful upgrade from our previous fridge!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very pleased with my purchase of this fridge. The layout of it is extremely comfortable and efficient to use since you can clearly see everything that’s inside. All of our fridge items are very easy to reach thanks to the design and we especially love all the side shelf space. Overall helps us stay organized and clean. No finicky parts, super easy to clean.
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Wilpool
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Exelent I just love it so espacios so easy to get my food and no fingerprints everywhere
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 5 out of 5 stars
The fridge
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The item was perfect. It fit perfectly in my space and quickly cooled.
I would recommend this to a friend
Pros mentioned:
Design, Size
Rated 5 out of 5 stars
Whirlpool Fridge smudge proof!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Top class! The space, the shelves, the design. Tho fridge is perfect and not bulky at all.
I would recommend this to a friend
Rated 5 out of 5 stars
whirpool fridge
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i love my new fridge. the ice maker is great and the
freezer keeps all my meats frozen and dont have any issues with the water/ ice maker and looks so fancy. i enjoy the different component
I would recommend this to a friend
Rated 1 out of 5 stars
Damaged parts and missing parts.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Im am missing parts and called to get them sent but nothing has been done. Very unhappy with this purchase. Also the technician damaged the plastic on the refrigerator whike installing the doors
No, I would not recommend this to a friend
Pros mentioned:
Capacity, Lighting, Overall performance
Rated 5 out of 5 stars
SO MUCH ROOM INSIDE
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
1 month review. No complaints. LOVE the non marking stainless, the amount of interior lighting is fantastic, sound when running is far less than my previous Samsung refrigerator, interior space is incredible didn't realize how much of a difference it would be going from 25 cu ft to 28.7 cu ft. 100% recommend
I would recommend this to a friend
Pros mentioned:
Lighting, Size
Cons mentioned:
Noise level, Temperature control
Rated 1 out of 5 stars
Whirlpool 28.7 Cu. Ft. Side by Side refrigerator
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ice Water Dispenser too low does not fit a water container. Have to lean way over to put water in a glass, very loud dispenser and motor is loud filling up the water. Lighting great size wonderful. Love the 3 Drawers in the refrigerator but no dial to adjust moisture. Do not like the fact that you cannot adjust shelves in refrigerator. HiSense double door was melting our ice warm and freezing blowing out foggy cold air, This is our 5th refrigerator Samsung declared unfixable would melt ice cubes and freezing up our food in drawers of fridge and freezer. Next from Best buy was the GE Double door, bad lighting in Freezer, made a loud noise like a tractor trailer truck Idling, Was sent back in the 2 week trial period. Next LG double door same thing all of these refrigerators blow cold freezing air into fridge and freezer ruins food, everything is wet soggy in vegetable drawers, another that ruined our food was freezing and them warming up, that was sent back before 2 week trial. This Whirlpool has the same issues freezing in refrigerator and makes everything wet in fridge because of the blowing out of fogging cold air off and on even eggs in draw and peppers in other drawer very cold and have to wrap paper towels in jar so would not turn bad right away. This one is also freezing our food way too cold in freezer frost all over everything we put in we are totally disgusted with all of these they need to find another way to cool. None of these are any good.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
We appreciate your feedback and sincerely apologize for any negative experience; we are committed to providing our customers with the best support.
Please see the key troubleshooting steps below for a refrigerator that is freezing items: Refrigerator Freezing Items Troubleshooting https://youtu.be/mgfqB6pf6vI 1. Temperature Controls Adjustment
Temperature controls are factory-preset to the ""mid setting"" for regular household use. If adjustment is needed: Wait at least 24 hours between adjustments before rechecking the temperature. To make the refrigerator colder, adjust the control to the next higher setting. To make the refrigerator less cold, adjust the control to the next lower setting. Note: Control panels vary by model. Please refer to your Owner's Manual for specific instructions. https://youtu.be/WPkHAU4z06I 2. Air Vent Obstruction
Proper temperature requires adequate airflow between the freezer and refrigerator compartments. Locate the vents in both compartments and ensure there is nothing blocking the airflow around shelving or the back wall. Items placed directly in the cold airflow may freeze. Avoid placing temperature-sensitive items (like eggs and liquids) in these areas. For more information, please refer to: information.https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Tips_and_Tricks/How_to_Check_the_Air_Vents_for_Blockage_-_Ensuring_Proper_Air_Flow 3. Airflow Control Setting
The Airflow control, located on the back wall of the freezer, regulates air movement between compartments. When first plugging in the refrigerator, turn the Airflow control to the Recommended setting. If you adjust the control to temporarily increase cold airflow, be sure to return it to the Recommended setting once the desired performance is achieved to maintain optimum efficiency. 4. Garage-Ready Refrigerator Setting
If your model includes a ""garage-ready"" or ""garage-mode"" setting: Room Temperature 38°F to 55°F: Set the airflow knob to the garage-ready setting. Room Temperature Above 55°F: Set the control to the recommended temperature setting. 5. Refrigerator Level
It is important to ensure the refrigerator is level for proper operation. Check that the floor under the refrigerator is level; shims may be needed otherwise. Refer to your Owner's Manual or Installation Instructions for specific leveling information for your model. If these steps do not resolve your concerns, we encourage you to reach out to us directly via social media for further investigation: Facebook: https://tinyurl.com/Whirlpool-Facebook Instagram: https://tinyurl.com/Whirlpool-Instagram We look forward to helping you.
Pros mentioned:
Lighting, Overall performance
Rated 5 out of 5 stars
28 cu. ft!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far, very pleased with the appliance. Fit and finish could definitely be better, but overall, it looks high-quality. It works very well, cooling is great everywhere inside and the best feature for me is the great internal space, it is enormous inside. All LED lightning is also nice. Another great feature is the ice maker, it works very quickly and it's super easy to remove the ice bucket or to get ice from inside, the ice and water dispensers work very well and you can fit large water bottles in the dispenser due to its large size.
I would recommend this to a friend
Pros mentioned:
Capacity, Overall performance
Cons mentioned:
Noise level
Rated 5 out of 5 stars
Nice fridge
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this fridge very roomy nice looking sturdy it does make a little noise but only when it makes ice
I would recommend this to a friend
Pros mentioned:
Capacity
Cons mentioned:
Ice dispenser
Rated 4 out of 5 stars
Very Spacious
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very nice fridge with a lot of space runs quiet we liked it so much we bought another for one of our kids BUT make sure you buy the warranty ice maker on ours went out right after one year warranty and apparently this is an issue because the ice maker wires are at the bottom of the freezer door and are constantly moved when door open and closes many people have had this same problem
I would recommend this to a friend
Pros mentioned:
Overall performance, Size
Rated 4 out of 5 stars
Like my refrigerator!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was a floor model that was missing the door handles. The refrigerator itself was large had to take the sliding doors off to get it into the house. But it working perfectly.
I would recommend this to a friend
Pros mentioned:
Design, Lighting
Rated 5 out of 5 stars
Love it!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it! It is roomy with lots of drawers and shelves. The door shelves are designed to hold small to large items. The lighting makes the entire freezer and refrigerator light up making it easy to find what you are looking for. The control panel is straight forward making the ice machine, temperatures, etc. easy to adjust. We are very please!
I would recommend this to a friend
Pros mentioned:
Capacity
Cons mentioned:
Noise level
Rated 5 out of 5 stars
Love our new refrigerator
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect for our needs. Clean and spacious. Only negative I would reluctantly mention is that the ice dispenser is a little loud as compared to our last one which was a LG. No big deal really since this one actually dispenses ice unlike the LG
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Excellent fridge, monster storage space
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this refrigerator to replace a Samsung refrigerator that died on us after 12 years. This fridge wins out on sheer storage space alone! It cooled quickly, and the icemaker works like a charm. My previous fridge’s icemaker died after five years, so I hope this one lasts us a good while longer. I really like the lights being in the front of the refrigerator so they cannot get covered up by food. It only has one crisper drawer in the freezer, so we bought another box from the container store to put on the second to bottom shelf of the freezer for meats. I highly recommend this fridge!
I would recommend this to a friend
Pros mentioned:
Capacity, Design
Rated 5 out of 5 stars
great fridge, highly recommend
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this fridge! It’s super spacious and easy to keep organized. The icemaker is in the door, so it doesn’t take up freezer space, which I really like. The adjustable gallon bins in the door are also awesome—perfect for milk, juice, or anything big. Really happy with this purchase!
I would recommend this to a friend
Pros mentioned:
Capacity, Overall performance
Rated 5 out of 5 stars
Good refrigerator
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything working as it should. Has lots of room. Went from a counter depth to this. However, this one is deeper but not excessively. Working great for us!
I would recommend this to a friend
Pros mentioned:
Capacity
Rated 4 out of 5 stars
Great fridge at a reasonable price
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great upgrade from my prior Whirlpool fridge! The outgoing fridge fit the same space with just 25 cu ft of space and the 28.7 feels much larger - especially with the ice maker in the freezer door. I was hesitant to go with this model since the depth measured 3" longer, but the change was not noticeable. I would give 5 stars but it doesn't have a butter shelf and you need to pull the ice bucket out to turn the ice maker off.
I would recommend this to a friend
Pros mentioned:
Capacity, Overall performance
Rated 5 out of 5 stars
Highly recommend- Fantastic Refrigerator!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product! Lots of room and looks beautiful in my kitchen. Delivery and set up was efficient and right on time.
I would recommend this to a friend
Rated 3 out of 5 stars
Whirlpool Fridge
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
After a bunch of nonsense involving delivery and finally receiving the fridge 3 weeks later, there's been an issue with the ice dispenser actually dispensing ice. They sent a guy out and he fixed the 1st issue, now we have another. Recommend purchasing the Best Buy protection plan.