Customer Ratings & Reviews

The agents were professional yet friendly. They helped me easily understand everything that they did ( I’m a senior citizen)and did not leave until they were sure that I did. Jesse and his partner were exceptional and based on their service I would highly recommend the geek squad.

set up cameras, made sure we understood operation, answered questions, gave tips on viewing on both I-pad and I mac, was not in a hurry to leave until we understood, knowledgable and PATIENCE, respected our lack of knowledge

In the past I had some issues with Best Buy not being professional when it came to Customer Service. I have to say now that they have come a long way. This was the first time they were extremely professional. The technician who installed my cameras was on time. He showed me how to utilize my cameras and made sure I understood everything. The cameras are great too. I did research on Arlo vs Ring and most people prefer Arlo over Ring.

Great service as always. The tech showed up on time, was friendly, helpful in answering questions I had, and took time to make sure the job was done correctly. The install happened months ago and I havent had any issues. The install was for a Google Nest Cam w/ Floodlight.

I Love How Clear The Cameras Are. I Just Dont Like That The Battery Life Isn't Long. We Have To Charge Them Every 40 Days

I needed 2 outdoor cameras installed. The agents were on time, and they requested my input as far as what areas I wanted my cameras to cover before offering their suggestions. Installation was quick, and they took the time to review some of the features on the application before they left. Pleased with the service and will use again if I purchase any additional cameras.

The technicians installed our television on the wall and set up our programs. They also installed a ring doorbell and a ring spotlight and ensured the programs were working properly and explained how to use the application. Great team very professional.

The service for install of the BLINK system was superb. Brian R. spent the time and ensured each placement worked exactly as I needed . The inclusion of a detailed review of the functions was so much more COMPLETE than when the ARLO system was installed, and I have yet to call for technical assistance for “battery issues”.

Great customer service! Person was well versed in installation!

The agents were very professional in advising me what to do about my security installation and instructed me how to rectify matters. They were transparent and professional keeping the customer as a prime client to protect

Installed Ring doorbell and outside camera, even after a snowstorm. Professional, friendly, helpful service representative who made sure that both Alexa and the smartphone app worked correctly. Explained system to me in terms i could understand. .

Josh Post was the agent assigned to install my security cameras. We spoke on the phone regarding the timeframe he would be arriving, and he arrived right on time. He followed all the COVID-19 requirements, answered all my questions, and made sure I was comfortable with the placement of the cameras and settings. I feel Josh is a great asset to the Geek Squad Team!!!

The installer was professional and fast and on time and kind. They were tme and took care of everything we needed.

The agent installed and assembled my Blink camera system quickly and exactly where I wanted them. They followed up by making sure all cameras worked properly. Agents were very patient while I was deciding where to place cameras for the best viewing positions.

I couldn’t ask for a more friendly person to put up my cameras and install my doorbell. Robert is very skilled in doing his job!! I love the way it’s so easy to talk to him and he shows me what he is doing in the setup on my iPhone. Any little detail is covered! He did a superb job. Robert can come back to my house anytime!

I appreciate the work done and the excellent service with setting up the camera and solar panels.

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean!

The Geek Squad agent set up both of our Ring Outdoor Battery Spotlight Cameras. He did an excellent job. He was quick and patient in explaining the details of using these surveillance cameras.

The Agent was extremely courteous and took us through step by step procedure for the device as well as offered professional advice on the device we purchased as well as options to scale up and get the best benefits. he also set everything up expediently as well as set every one up on our devices. Very professional and efficient

I believe the agent's name was Juan - he was 100% terrific!!!! He installed the ring doorbell and kindly instructed me about it along the way. When it was installed he then showed me what I needed to know about the app - I was entirely impressed with Juan and tell everyone I know to buy Total Tech! It's only $200 / year, and includes ALL installations; or none - it's so worth it either way. It's the BEST spare Hubby ever! They do it right away, ensure it's the way we want it, change it if not, and smile the whole way through - Total Tech, BEST deal EVER! AND... they'll do a monthly online checkup on your computer! Get rid of what's slowing your computer down, upgrade whatever's due, install the latest software (I just went from Windows 7 to Windows 10 - all included!) Total Tech is the best security blanket I've ever bought :)