Customer Ratings & Reviews

I lobe the Yale Assure Lock 2!! I upgraded from the first edition Yale Nest Lock and appreciate the upgrades. First off this lock does not need the Samsung Smart Things Module which simplified the installation amd makes the connection, setup, and connection reliability much easier. The key pad on this version is a great looking matte finish which does not get smudgey fingerpri t marks like the previous version and is much easier to keep clean and looking nice without showing the numbers you press often by having the lack of fingerprint smudges. Setting up profiles and adding users is a breeze and generally the app function is very user friendly and intuitive. I enjoy the additional sensor this version has that allows you to view in the app if the door is opened or closed. The install was simple and fit all the holes already in my door and frame. The only reason I gave four starts vs five is because the number buttons aren't as sensitive as the previous version and I have to be a little more precise and firmer when entering the code. Also, it works with the apple watch for opening, but not the galaxy samsung watch. Maybe it will be an update in the future. Overall its a great product and I would highly reccommend

Received both the electronic lock and the Wi-Fi components and installed them successfully. Here is my experience. Lock and keypad- I had to do some very minor door alterations - the metal plate surrounding the actual bolt needed to be counter sunk into the door. The instructions say a chisel may be required. I have some experience putting in locks (observed many done but never done myself) and a chisel is a bit of a clunky tool for this if you’re not comfortable with it. I used a friend's Dremel and that was 1000x easier. The lock installed quickly and easily as per instructions. A small ‘gate’ was missing inside the housing that is to help guide the wire from the outside keypad to the inside housing. No negative effects seem to have happened by it being missing. Following the instructions to get the lock updated and fully installed had some hiccups that required us to call the helpline. The first two attempts ended in dropped connections but not sure the cause of the dropped lines. We did provide our phone number the second time and didn’t receive a call back after the disconnection. The third call was perfect and answered by a lovely helpful woman that solved all the problems very quickly! Total install at this point w chisels/calls and failed attempts at online install about 3 hours. Install of the Wi-Fi component was 4 minutes easy and without a hitch. Now my wife and I can unlock the door from Siberia if we need to. Love our new lock!

Very High Tech Lock! Who knew technology could be so convenient in unlocking your door?!? This lock has so many features I’m overwhelmed-in a good way! No fumbling for my keys to get inside my house when my hands are full-yes!! My husband was able to install the lock in less than an hour. Learning how to use it was pretty self explanatory. It has a touch screen and is wireless! The smart app allows you to program the lock with entry codes and so much more! You can check to make sure your door is locked from wherever in the world you might be! You can create unique codes for visitors or servicemen. It is 100% key free! If you have an Apple Watch you can unlock the door with it-amazing!!!! The lock comes with a lifetime warranty for the mechanical part and 1 year warranty for the electronics-nice perk! The satin nickel finish sleek and looks nice on my door. I wasn’t sure I would like it but I LOVE it! I placed mine on my side entry door that I use primarily-not my front door-but I might look to get additional for my other doors! 10/10

I have used several brands of smartlocks between my house, rental properties and our AirBNB and this one is my favorite. I dont know too many that are compatible with HomeKit, which is my preferred hub for smart devices. I had a few issues when installing this and had to reach out to customer service to get them resolved. Customer service was extremely helpful and went through the entire setup process with me and stayed on the phone to make sure everything was operational. It was later determined that is was user error. I installed the lock with no problem as I was replacing an existing deadbolt. When I began setting it up with the app and adding it to HomeKit, I didnt realize that I had scanned the wrong HomeKit code. The code I scanned was for the module and not the lock itself. It was a simple mistake that cost me about 30 minutes to resolve. So for clarity, when you start to add the lock to HomeKit, make sure you scan the code on the lock and not the module that comes in a separate box. Once I got that issue resolved, everything worked as advertised. The lock is added to my main screen in HomeKit and it alerts me when the door is opened and closed and can be set for a variety of notifications. This lock was added to my back door off of my deck. My kids (and my wife) have a tendency to leave it unlocked when they come from outside so now I am alerted by the app that it hasnt been locked. What i've done is create a shortcut in my iPhone to perform a bunch of tasks each night. I simply say Hey Siri and the phrase I programmed and it locks the door, closes the garage and turns on several lights throughout the home. Couldnt be easier. I'm going to pick up another one of these for our AirBNB so that I can send the lock code to the renter and I program it for the duration of their stay. Once their rental time has expired, the code no longer works. I am very pleased with the overall performance of this lock and have been very happy with it. I definitely recommend this.

Not really sure where to start here. I love the lock look and quality, it's solid and well built. Packaging is nice and clean. The lock itself is typical to install with zero issues there. Has awesome features, auto-lock, auto unlock from your device location if you want it that way, alerts from when its locked or locked etc. Best of all is not having to need a key, I've been keyless with cars and houses for many years and will never go back. What really kills this lock is the issues with it staying connected to the Wi-Fi. The lock itself minus that feature is great but if you are dependent on the remote Wi-Fi connection then I would look elsewhere. I have many smart locks over the years, with fingerprints, touchscreen, buttons etc. I have had others with similar problems with connection issues, with or without nodes etc. I think it comes down to the apps most of the time. I know Yale makes an exceptional product and I'm sure they will come up with a fix for this, maybe a remote update will solve the issue, I can't see it being a hardware issue but who knows, I'm no tech.

Easy to use and good quality. Great when on the go and need to use app.

LOVE this smart lock! Initially I had my doubts because during set up because the lock kept losing connectivity to my device. However, after I was able to get everything connected, it worked perfectly. I love how it can sense I am in my driveway and automatically unlock my door upon arrival back to my home. Definitely recommend!

For several years I have been replacing standard locks and deadbolts with smart locks. After trying many, I have to say that this one is one of the smoothest operating locks of all of them. It was fairly simple to install but a word of caution, follow the instructions to the letter and you will not have a problem. This includes when to put the batteries in! Once installed, you will need to download the app. Follow the install instructions and then you will have to connect the lock to the app. Again, follow the instructions in order! I say this because I didn't initially but once I did it all went smoothly. The app is pretty easy to navigate. It will allow you to control more than one lock. It has an activity history that I am three weeks into and can see every time the door was locked and unlocked either through the code or someone turned the handle! You can also setup individual codes for each user. The lock itself is very sleek and would go well on any door. Bluetooth and Wi-Fi were the connections I used but I understand there is also for a z-wave plugin but you might want to check availability. Overall this is a great lock that operates well looks good.

I get at best a month of battery life out of this. There are plenty of posts stating similar experiences, and a firmware update supposedly fixed it, but I am still seeing this issue. Upon reaching out to support I received the offer of getting a complimentary bridge that would connect to my wifi and then use Bluetooth to connect to the lock, and then send the smart wifi module to Yale to check out. Unfortunately, the bridge has about one inch of Bluetooth range and after a few days of back and forth with support, which ended with them closing the case when I answered a question that had already been answered two days prior regarding the initial setup. It does not seem that anybody reviews the case prior to commenting, just assumes what the issue is based on the last message you sent. The lock itself is great when you can use it. It has some nice features, notifications are quick and if you've installed a deadbolt before then you can install this. But the support experience is just going to make me live with the crap battery life until I find another brand to replace it.

Hi, I’m just a god fearing person trying to look out for my fellow man, listen I don’t even own this lock but i have a few from LOCKLY. Let me tell you this if this lock is a Biometric lock then buy it ESPECIALLY if you are a WOMAN who has kids and live alone you can’t live without a biometric lock. I’m going through 7 kinds of hell with a gang of serial stalkers and let me tell you that WiFi camras and even some wired camras are useless but biometric locks will stop them in their tracks if you throw out the key i cut mine up DO NOT KEEP OR HIDE THE key GET RID OF !ITAS SOON AS THE LOCK IS INSTALLED!!

I like it alot very convenient if i hav a knock its keyless n im old school paranoid on batterys n internet too but it is great n leave it mainly to the wife handle n she loves it

This is a not ready for prime time lock. I had nothing but problems with this lock. The first one I sent was defective and parts literally fell out of it during assembly. So it took another two weeks to get a replacement. Customer support is lacking. As far as the lock itself, the only positive is the external key pad is sleek and no issues with touch pad sensors. Once I had installed the 2nd lock, connectivity was a problem just as was the first lock. Calibration took entirely too long. It continually got hung up on saying the calibration failed and the directions were followed to the letter. It does have one nice feature which is remote unlock when you arrive home and then relocks after 5 minutes which was based on my settings. Given even that, I cannot give this more than one star. The internal manual lock box is bulky but that is the case with the majority of the locks out there in the marketplace. This unit definitely needs revisited by the design engineers and also the app design team to improve on connectivity issues. The lock just for the record, is maybe 15 feet away from my router. Until improvements are made, look elsewhere.

Sleek and stylish. Works with bluetooth only. Need additional chip to use with wifi.

Does this work with ring alarm system and ring doorbell

The lock functions properly but if you’re looking to receive notifications from the lock you won’t, the app doesn’t work the way it’s suppose to. Yale will just tell you can they replace the lock because of the warranty. That doesn’t solve the issue it’s the app. Since the app doesn’t function properly you’re better off saving the money and buying the Bluetooth version.

This lock can be open with a anti-jammer I have one and my neighbor keep coming in my house if they can secure this I will buy another one to upgrade I have the original

Worked fine for 6 months then the module stopped working. Contacted Yale tech support and they gave me the run around and would not send me a replacement module. Terrible customer service and I would not buy Yale products.

Absolute TRASH! Lock failed conveniently right after the 1yr warranty was up. Terrible customer service and terrible company who does not back their product I should have stuck with my schlage locks. $300 paperweight