Customer Ratings & Reviews

This is a solid door lock, easy to install if you had a previous one already there beforehand. Then no drilling involved. I love the options to open the door either through your Bluetooth recognizing your phone you’re close to home and will open automatically for you. You can also put in a pin code to enter the building, and also can be accessed by his key. It’s great to have all those options I highly recommend this door lock.

Before the Yale - Assure Lock 2, I had to answer the door in the middle of the night if my separated wife came home and her key is "somewhere in the car," which happened all the time. I told her I'm getting "one of those keypads" so she doesn't keep banging on the door like a psycho. Now I sleep through the night. If she's home, I'll know in the morning. The installer that Best Buy sent was very professional and got the job done quickly and showed me how to use it.

Install was easy and instructions were very clear. It came with multiple options to allow for installs on different doors. Definitely recommend

This is the 2nd yale smart lock I’ve owned, the first was the yale/nest lock which couldnt keep wifi sognall eith my mesh metwork due to design flaws with thenlock. This one has resolved that and the auto unlock based on proximity to the lock is fsntastic. However, it cannot auto lovk based on proximity, only via a timer which leaves room for improvement.

Love this lock!! It is super easy to set up and use. It is simple to set up codes for guests and the app is very user friendly.

One of the best door locks you can buy! It connects to WiFi and has all the features you could want. I love that it also connects to AirBnB and allows temporary codes for guests. Highly worth the price

I purchased the Yale assure 2 Smart Lock for my Airbnb property. It came highly recommended by the Airbnb host community. I have had the lock for approximately 1 month now. This lock is integrated into the Airbnb app. I read a lot of reviews prior to making my final decision. I will say, I did not know in advance that I had to turn off the 5G. You can only use the Smart Lock via 2.5 g. I'm not sure if that's going to be an issue with future guests regarding Wi-Fi strength. I guess time will tell. I noticed that periodically the lock will lose Wi-Fi signal but it will immediately reconnect usually within the same minute. So far I'm very satisfied and would highly recommend this product.

Was easy to install, easy setup, consistence with using, no issues.

Absolutely love this lock. Easy to install. The only downfall is it drains the batteries so quick.

Small with sleek attractive simple design. Easy to use.

cool lock, i like that it has the option to unlock with the key, as it will come in handy if the batteries die out

Great service from the employee and smoth quick transaction. The lock works great.

TL;DR: 1. Burns through batteries. 2. The control app is archaic. 3. Support is horrible. 4. Does not play nice with Apple HomeKit/Google Home. 5. Constantly needs to be recalibrated. Overall: Do not buy. Yale Smart Locks: A Costly Mistake After Over a Year of Frustration – Don’t Buy! After over a year of living with these Yale locks, I can confidently say they’ve been one of the worst purchases we’ve made. From excessive battery usage to an outdated app and non-existent support, these locks are a constant headache. Here’s why: 1. Batteries Die Faster Than You Can Replace Them One of the biggest issues is battery life. Despite Yale’s claims, we’ve had to replace the batteries every 3 weeks at best. We’ve tried everything – brand-new batteries, different brands, even upgrading our network to a mesh system because tech support blamed the bandwidth. Still, nothing helped. At this point, we’ve tried moving the locks to less-used doors, but the problem persists. If you value your time, you’ll get tired of swapping batteries pretty quickly. 2. The Control App is Straight Out of the Stone Age The app used to manage these locks is horrendous. It’s sluggish, outdated, and has ridiculous limitations. For instance, only one person in the house can be an admin at a time – forget about managing these locks as a household. The app constantly fails to sync properly, and navigating its cluttered menus is beyond frustrating. For something that’s supposed to make your life easier, this app does the opposite. 3. Customer Support? More Like Customer Avoidance Every interaction with Yale’s support has been disappointing. We’ve called multiple times, and their response has been to blame everything but their product. They blamed our internet, leading us to invest in a new network setup, but it didn’t change a thing. Support simply doesn’t care once you’ve bought the product, and their suggestions are either obvious or downright unhelpful. 4. Does Not Play Nice with Apple HomeKit or Google Home If you’re planning to integrate these locks with Apple HomeKit or Google Home, prepare for frustration. They work – sometimes. Automation scenes fail to trigger, the status doesn’t update properly in the apps, and commands like locking/unlocking via Siri or Google Assistant often don’t work. It’s an unreliable integration at best, which defeats the purpose of having a “smart” lock. 5. Constant Recalibration Required Another major issue is the frequent need for recalibration. Even on doors we barely use, these locks lose alignment, and we have to recalibrate them over and over again. It’s a tedious process that gets old fast. For a product that’s supposed to streamline your life, it creates way more hassle than it solves. Overall Verdict: Don’t Waste Your Time or Money After over a year of dealing with these locks, we’re at the point of junking them. Between the short battery life, a terrible app, unreliable smart home integration, and subpar customer support, these locks have failed on every level. Despite spending a significant amount of money on three of them, we’re ready to cut our losses. There are much better options out there – do yourself a favor and avoid Yale locks altogether.

Easy install. Batteries is comes with arent very good. But works great

Great lock! Super easy install, works flawlessly, great app. Highly recommend it.

Great product , would highly recommend. EAsy to install

Amazing device, easy to install and set up with your phone.

We gave now transitioned all of our properties to this lock. It works great for us and the app is super easy to use for adding/removing door codes.

Great lock, very convenient, you dont need to worry about forgetting the key

super easy to install on my own and works great. Would def recommend.