Samsung - 24" Front Control Built-In Dishwasher with Stainless Steel Tub - White

Had a problem with leaking 10 months after purchase. 4 months later still not fixed. Samsung customer service is the absolute worst.!! They never call back when they say they will. Calls drop while on hold. They say they cannot connect with other samsung depts except by email so cannot transfer my call. I own 7 samsung products.--never again!!

The machine looks great and the stainless tub seems better. However, this particular model has racks that lack the geometry needed to keep the dishes from falling over and stacking. This makes it so they don't get clean. Also the prongs are so close together it is very difficult to load large or odd-shaped dishes. Sure you can lay down some of the prongs but then there is nothing to hold the other dishes. Lacks real-life engineering. If you forget to put something in, you have to restart the whole cycle, no pause/resume on this machine.

I was so excited to get new appliances for my kitchen in my new house. Of course I purchased samsung which now I really regret. I had this dishwasher for 3 months and the computer in it went out. It actually ran for 14+ hours on "Heavy"(did not set it on that cycle) and drained all of my hot water, and ran my electric and water bill up like crazy. It wouldn't shut off until I unplugged it. And as soon as it was plugged back in it started running again even with the door open. I called best buy and they said they only cover the first 30 days so I was transferred to Samsung. They said they would get a technician to come out asap. Next day...no call from anyone...third day no call...I called samsung again. They gave me the repair company's name and number and its no longer in service. Day 4 no call from anyone and I call samsung again and this time they tell me they will try to find someone else but it takes 2 days to process the request...I was livid. So customer service rep did not care at all about my frustrations. I am so disappointed! Ive had other products from samsung for a few years and no issues but now knowing how they handle repairs I will NEVER purchase from them again. This dishwasher is a piece of garbage!

My husband and I purchased this dishwasher 14 months ago. I made the mistake of not purchasing an extended warranty and I wish I would have. 2 months after the 12 month warranty expired our dishwasher stopped working and began showing error warnings for a possible leak (the heavy load light was blinking repeatedly.) We called Samsung and they refused to send anyone out, saying that is was not their product that was defective but rather Best Buy who installed the dishwasher incorrectly. We were later referred (by a friend) to a local company to come take a look and were told that these dishwasher are nothing but trouble. They are impossible to work on and they are not built to last. The technician was nice enough not to charge us for the service call and told us there were multiple issues with the dishwasher and we'd have better luck just purchasing a new one rather than spending hundreds of dollars in repairs and labor. I will never buy another Samsung appliance again. Do yourself a favor and read the reviews on Best Buy and google them as well. The issue we experienced is VERY common with this make and model. I wish I would've known before.

Product errored out with a leak detection code after 10 months. After unplugging it for an hour machine reset and their service said if it happens again they will take care of it. Machine errored again with 5 days out of service and thier customer service refused to cover under warranty. The car tried to tell me this was the first time I called after refering to the copy of the receipt I sent months ago. I had to remind him I don't send receipts without a reason. I'm done buying Samsung products.

Biggest piece of excrement I ever purchased! Purchased brand new in store and it broke down within the first few days of owning it. Heavy light stayed on, indicating a leak. It took several days before it would reset. A quick check that all water lines were tight (which they were), and a week later and less than a dozen cycles, it's locked up again with a leak indication. Online search shows this to be a common problem with this model, because the water drip tray is too shallow and sets off the leak sensor with only a few spoonfuls of water. Why is a brand new unit leaking at all, is what i'd like to know! Broke down twice before I made the first payment on the bestbuy card! Maybe it'll make a good boat anchor! I Would not recommend this dishwasher. Too bad, because I really like may Other samsung products, but this dishwasher is junk!

Great washer. Doesn't use heat to dry - frustrating

I love my new dishwasher, it is so quiet and energy efficient. I'm extremely happy with this product.