Specifications
- Color FinishStainless steelProduct Height70 inchesProduct Width35 3/4 inchesHeight To Top Of Refrigerator (Without Hinges)68 7/8 inchesHeight To Top Of Door Hinge70 inchesDepth Without Handle34 inches
- Key Specs
- Color Finish: Stainless steel
- Product Height: 70 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 3/4 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 68 7/8 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 70 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Depth Without Handle: 34 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 36 1/2 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Total Capacity: 28 cubic feet
- Refrigerator Style: French Door
- Lighting Type: LED
- Ice Maker: Yes
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: Bixby, SmartThings (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- General
- Brand: Samsung
- Model Number: RF28R7201SR
- Product Name: 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer
- Color: Stainless Steel
- Color Finish: Stainless steel
- Side Panel Color: Silver
- Dimensions
- Product Height: 70 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 3/4 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Depth: 36 1/2 inches (The out of box depth of the item. Depth is measured as the distance from the front of the item to the back as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 68 7/8 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 70 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Standardized Width: 36 inches (An approximated measurement (exact width may differ slightly) determined by the manufacturer in accordance with industry standards. Standardized sizes are intended to assist consumers when purchasing appliances and planning for installation.)
- Counter Depth: false (The product case installs flush with the depth of standard kitchen counters to provide a built-in appearance.)
- Depth Without Handle: 34 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 36 1/2 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Depth Without Door: 29 3/8 inches (Measurement from the back of the product to its front, not including the door.)
- Depth With Door 90 Degrees Open: 48 1/4 inches (Measurement from the back of the product to its front, with the door open at a 90-degree angle.)
- Product Weight: 317.5 pounds (The out of box weight of the item.)
- Capacity
- Total Capacity: 28 cubic feet
- Refrigerator Capacity: 15.9 cubic feet (Total amount of space within the refrigerator compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Freezer Capacity: 8.3 cubic feet (Total amount of space within the freezer compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Convertible Temperature Zone Capacity: 3.8 cubic feet (Total amount of space within the convertible temperature compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Performance
- Minimum Operating Temperature: 38 degrees fahrenheit (The lowest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures less than the minimum can result in ineffective operation.)
- Maximum Operating Temperature: 110 degrees fahrenheit (The highest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures more than the maximum can result in ineffective operation.)
- Features
- Configuration: Freestanding (The size, arrangement, and physical configuration of the product.)
- Panel Ready: false (Product is ready to be fit with a customized front panel that integrates with existing cabinetry and décor.)
- Refrigerator Style: French Door
- Fingerprint Resistant: true
- Convertible Temperature Zone: true (Refrigerators with this feature include a separate compartment with independent temperature controls from the main product. These compartments offer a flexible space that allows you to change the temperature based on your additional storage needs. Whether it’s a place to chill beverages for an evening with friends, keep snacks cool, or even provide extra freezer space.)
- Convertible Temperature Zone Location: Middle
- Convertible Temperature Zone Range: 29 to 42°F
- Garage Ready: true (Garage Ready appliances have been tested by the manufacturer to operate within a wider range of external temperatures than the average home environment, such as a garage which can fall below freezing or heat above 100 degrees Fahrenheit. Please refer to the manufacturer's documentation for detailed external operating temperature requirements.)
- Dual Evaporation: true (A cooling system that works to create a stable climate for the refrigerator and freezer separately. This ensures that each compartment is able to maintain a separate humidity and temperature level ideal for the respective stored items. Freezers tend to require lower humidity while refrigerators require higher humidity to keep foods fresher for longer.)
- Door-Open Alarm: true
- Sabbath Mode: true (This mode complies with the rules of Halakha and allows Shabbat-observant people to use the appliance on the Shabbat and other Jewish holidays.)
- Temperature Control Type: Touchpad
- Display Type: LED
- Defrost Type: Automatic, Automatic (Ice build-up can reduce the appliance’s cooling capacity, making it work harder and consume more energy. Defrosting is necessary to maintain its efficiency and each type has its own advantages depending on user needs and preferences. Manual defrost appliances require unplugging to melt ice naturally, but offer more space, lower energy consumption, and lower cost without the internal heating element. Frost-free appliances regulate temperature to prevent ice build-up automatically. Automatic defrost systems use a timer to circulate heat and prevent ice accumulation, while adaptive defrost systems use sensors to determine the optimal times for heat circulation.)
- Hinge Setting: Fixed left, Fixed right
- Lighting Type: LED
- Wireless Connectivity: Wi-Fi (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- Ice & Water
- Ice Maker: Yes
- Ice Dispenser Ice Form: Crushed, Cubed
- Ice Maker Location(s): Freezer
- Daily Ice Production: 10 pounds (Maximum quantity of ice that can be produced within 24 hours.)
- Ice and Water Dispenser: Ice and water
- Ice and Water Dispenser Location: External
- Dispensed Water Type: Cold Water
- Dispenser Features: Dispenser light
- Storage
- Number of External Doors/Drawers: 4
- Number of Refrigerator Shelves: 5
- Refrigerator Shelf Style: Spill proof, Slide-In
- Quick Access Door: false (A door-within-door that provides convenient access to your favorite food and drink items without opening the main door.)
- Dairy Center: false (Designated storage with closure for dairy items such as butter, yogurt, and cream cheese, helps keep these items accessible and may reduce the risk of cross-contamination.)
- Gallon Door Storage: true (Designated storage space for gallon-sized containers, such as milk, juice, and water.)
- Humidity-Controlled Crisper: true
- Deli Meat Drawer: true (Designated storage for deli and other meats helps keep these items accessible and may reduce the risk of cross-contamination.)
- Refrigerator Shelf Material: Tempered Glass
- Freezer Info
- Freezer Compartment: true
- Freezer Location: Bottom
- Freezer Door Type: Pull Out Drawer
- Freezer Shelf Material: Plastic
- Freezer Interior Light: true
- Quick Freeze: true (Feature that allows you to quickly reduce the temperature when needed, perfect for chilling drinks or freezing large quantities of fresh food. Fast freezing may help maintain food quality.)
- Filter Info
- Water Filtration: true
- Water Filter Model Number: HAF-QIN (The water filter model(s) recommended for use with the product.)
- Electrical Specification
- Amperage: 5 amperes (Strength of electrical current.)
- Voltage: 115 volts (Amount of power needed to support an electrical current.)
- Estimated Annual Electricity Use: 755 kilowatt hours (Predicted amount of electricity needed to operate the product under average conditions for one year.)
- Estimated Annual Operating Cost: 91 United States dollars (Predicted cost of operating the product under average conditions for one year.)
- Certifications Listings & Approvals
- ENERGY STAR Certified: true (Devices carrying the ENERGY STAR service mark, such as computer products and peripherals, kitchen appliances, and other products, generally use 20% to 30% less energy than required by federal standards.)
- ADA Compliant: true (Meets standards set by the Disabilities Act (ADA) Standards for Accessible Design)
- Consortium for Energy Efficiency (CEE) Rating: CEE Not Qualified
- Chemical Disclosures: Free of PFAS, PFOA, lead, and cadmium. Libre de PFAS, PFOA, plomo, y cadmio (The disclosure of Per- and Polyfluorinated Substances (PFAS) and/or other chemicals.)
- Warranty
- Warranty - Parts: 1 year
- Warranty - Labor: 1 year
- Compatibility
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: Bixby, SmartThings (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- Other
- UPC: 887276304922
Samsung's 4-Door French Door 28 cu. ft. Refrigerator with modern design features FlexZone Drawer which has four temperature settings for storing various food items. Twin Cooling Plus optimizes the temperature and humidity in the fridge and freezer.
- FlexZone Drawer: A flexible storage drawer with four different temperature settings and an adjustable Smart Divider to stay organized.
- Twin Cooling Plus: Optimizes the temperature and humidity in the fridge and freezer with independent cooling system.
- SmartThings AI Energy: SmartThings AI Energy Mode* helps you save money and alerts when you reach your monthly bill target by monitoring your energy consumption.
- Modern Design: Modern style with sleek handles and polished door that blends into any kitchen interior.
- Slide-in Shelf: The adjustable slide-in shelf is designed to fit in just half of the fridge, so you can slide it back to create more room for tall and bulky items.
- External Water & Ice Dispenser: External dispenser gives you easy access to chilled, filtered water and two types of ice: cubed and crushed ice.
- High-Efficiency LED Lighting: LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly spot what you want.
- Fingerprint Resistant Finish: A special finish to reduce smudges and minimize cleaning.
- ADA Compliant: The refrigerator display is compliant with the standards of the Americans with Disabilities Act (ADA), with controls all within arm’s reach and can be used with just one hand.
- 10 Year Warranty: Get 10 Years of parts and 5 years of labor warranty coverage on digital inverter compressor.
Whats Included
- Owner's manual
- 4-Door French Door Refrigerator with FlexZone Drawer
- Water filter HAF-QIN
Product Manuals
Documents
- Energy_Guide_PDF
A: Yes....the original only lasted 3 mos, redesigned icemaker lasted just under a year for me. Frustrating!
A: Yes according to the manual and the door design, there should be a long and narrow freezer door bin. Our older (2008 Samsung french door) refrigerator had one and the manual identifies it too. I went back to the store and none of their floor models came with the door bin. The sales staff had no idea, of course. Now I'm looking for information on the freezer door bin and WHY it doesn't seem to be included. I'm including picture of the location, door support points and the manual illustration with bold print of the component name, "door bin". Anyone know why it's not included?
A: No, the new ones are not an improvement. We have an older one that's been running just fine for a few years now, but the one we bought three quit working overnight and all the food has to be thrown away. I even called Samsung and they said that it's normal for their new refrigerators to fail that way. Just throw everything away, reboot it, and fill it back up again. They say it just happens at random. It could happen again tonight, or it could run for a few months. They say it's normal.
A: Ours is brand new not even a month old and we've noticed the same thing. Can't figure out what is going on? Possibly a manufacturers defect?
Q: Can you lock or turn off the ice and water feature?
A: Great question, Rfullhouse! This model actually has 2 different options depending on exactly what you want. There is an Ice Maker button that will turn the ice maker on/off. There is also a Dispenser Lock feature that will prevent the dispenser from dispensing any water or ice until it is unlocked. ^Jecca
Q: Do I have to replace the water filter? Is there a place to replace the water filter?
A: Hello Mike! I am including a helpful link to the user manual (https://bit.ly/2v6txlq) on page 76 to support your concerns on the water filter. We thank you for being a part of Samsung! ^Lena
A: I don't think so. Cause mine has the same issue. As soon as it was delivered photos were taken by the delivery guy and sent to customer service and BB are actually the ones who would call you and offer options for the damaged product. They have replaced mine few days after. BB always has an excellent customer service.
A: From my delivery experience, Yes. I put in the comments section of my order that it would be necessary to remove the drawers and doors to fit through my front door. They had no problem doing this. The funny part was when I asked them if they had a heads up that they would need to do this, they indicated they had no idea. Evidently no one passed this information on to them.
Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
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Your price for this item is $2,729.96The comparable value for this item is $4,699.96Package - Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel + 2 more items
Your price for this item is $2,629.97The comparable value for this item is $4,279.97Package - Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel + 2 more items
Your price for this item is $2,440.97The comparable value for this item is $3,959.97
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| Pros for Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel | |||
|---|---|---|---|
| Spacious, Space, Design, Flexzone drawer, Fingerprint resistant | Space, Ice Maker, Freezer Drawers, Refrigerator Size, Noise Level | Ice maker, Spacious, Space, Design, Capacity | Spacious, Ice maker, Space, Design, Counter depth |
| Cons for Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel | |||
| Customer service, Damaged, Ice maker, Noise, Price | Reliability, Compressor, Water Filter | Customer service, Damaged, Installation, Delivery issue, Cooling | Reliability, Installation, Defective, Crisper temperature control, Weird sound |
Specs
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Reviews
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 4 out of 5 stars
So Far So Good.
We were leery when we read several negative reviews, But then we realized that virtually EVERY fridge out there has lots of negative reviews, so we decided to roll the dice with this unit which is beautiful and has all the features we were looking for. We’ve had it a month. It initially cooled down faster than I thought and was making ample ice in about 24 hours. The flex drawer’s configuration is easy to adjust and is perfect for deli meat and bottled beer. I haven’t measured with a thermometer, but I can tell that the right door where we keep milk is not as cold as the main body of the fridge so I keep the temperature a degree colder (36) than the recommendation. Plenty of space in the freezer with an extra, shallower storage above the deep one so you don’t have to dig around as much. Ice maker works great, but crushed ice (which we virtually never use) comes out uneven and tends to leave a bit of residual ice on the chute which will melt and drip into the reservoir. Not a huge issue unless you use lots of crushed ice. You can control the temperature with your phone which is neat, I guess, but useless to most people. If your kids leave the door open, you’ll get a message on your phone so you can call home to give them a verbal tug on the ears. Aesthetically, the fridge is beautiful. Clean lines and relatively unobtrusive branding. Overall we’re happy so far.
Posted by Rick
- Rated 5 out of 5 stars
Naysayers know nothing !!
Purchased my samsung refrigerator (rf28r7201sr) from best buy as an open box purchase . It is a very spacious and quiet refrigerator. So spacious that i needed to remove the doors and the faces of the freezer drawers for it to enter my home....that task was simple and quick ! Naomi at best buy in elk grove,ca. provided me with excellent service . The refrigerator and freezer areas rose to cooling temps in a matter of minutes. A lot of shelfing allowing the owner clear and concise organization in the refrigerator area...a Flexzone drawer that one can use for extra fridge space, a extra organization area or as an extra freezer drawer. Great overall refrigerator that i expect to be a staple in my kitchen for years to come .
Posted by Sire29
- Rated 4 out of 5 stars
Quiet and Attractive
This is our first "drawer" refrigerator. It is very attractive and "big", but I think it could have been architected a little bit better. I'd have preferred it be a few inches wider than deeper. I think the ice maker in the door rather than both in the door and in the fridge would have made for better shelf organization and efficiency. The left door with the cold seal closes a bit loud and rough, which also wouldn't be as big of an issue if the ice maker was just in the door and not half-door and half-fridge because there wouldn't be shelf storage banging each time the door closes. There aren't any "tall" shelves for taller drink containers like wine bottles or large milk or tea jugs. You can adjust one shelf so that it slides back to make a taller shelf, but only half-deep, so it really isn't very much "tall" shelf room. Or you can remove one shelf on the same side as the ice maker, but there again, because the ice maker is both in the door and in the fridge, you're only getting half as much "tall" shelf space there also due to the ice maker parts that are inside the fridge itself. I wanted an ice maker, but I didn't realize exactly how much fridge space that would take up and again, I think it's the design and not unavoidable, with a redesign since fridges have had ice makers for decades and they have been better designed to maximize space before. It would possibly be better to be able to rearrange and customize the shelf space as needed. I'm adjusting to this "drawer" storage idea, but so far I'm not sure its better and I'm wondering how much fridge and freezer space I've lost to the door/drawers division. It is technically a bigger fridge, but I don't know if it is actually roomier than my older, slightly smaller fridge because of the ice maker and shelf design and I'm not sure it would be bigger on its own, if I hadn't kept our old fridge for the garage. I've only had this appliance for a week. My purchase date was 12-1, but it wasn't delivered until 12-24 and it would have been 12-30, if I hadn't logged into my Best Buy account and noted I could move the delivery up, which Best Buy said they would inform me of if it was possible, but no one did - I might have been able to have the fridge much sooner if I'd logged in sooner and checked for earlier dates, but I took them at their word. So, I'm still getting a feel for it. It is very attractive and very quiet.
This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel
Posted by Shameus