Samsung - 9.5 Cu. Ft. 15-Cycle Electric Dryer with Steam - White

We were so excited. My wife and I saved up to get the "flagship" Samsung washer/dryer set, paying almost $2,200 out the door. (July 2014) Within 24 hours of receiving the washer it began leaking from dispenser tray. Turned out there was a hole/crack where the screw had mounted it internal due to defective plastic. Took almost 4 months for GeekSquad to correctly order the part after multiple service calls. (We literally lost count of how many times the service tech came and how many hours we spent on the phone.) Once the washer leak was finally corrected, the DRYER began to leak when using the steam function. Turns out the steam nozzle broke off inside (same plastic) After more service calls and more parts order issues, BestBuy FINALLY offered to replace the dryer under manufacture warranty. (And we actually thought our troubles were over.) After new dryer arrived it began throwing sensor errors and shutting off. More service calls and issue was blamed on apartment exhaust ducting. Then today when using the steam function, my dryer filled with water. (Yes, there was actually an inch of water in the dyer after throwing in a completely dry pair of slacks to get wrinkles out!) After yet another service call GeekSquad is ordering a control board! (December 2014) So to sum up, after countless service calls, and replacement of brand new unit this set continues to be defective from the very start. All we ever wanted to do was enjoy our purchase and have clean laundry. We were so excited to have the washer/dryer of our dreams, only to be plagued with a nightmare or problems. We will NEVER buy Samsung appliances again, let alone buy an appliance from BestBuy as the experience has been agonizing. We used to be huge fans of Samsung and BestBuy. NEVER AGAIN. Do yourself a favor and avoid this product.

This was the greatest, biggest dryer I’ve had. Too bad it only lasted me about five years. I had insurance on it, so it was replaced for free. I was really upset to find out that Samsung stopped doing them. I would’ve recommended it if they still made them, for big families.

Samsung continues to earn my trust and loyalty with another excellent product in this appliance. I own Samsung tech from cell phones to large appliances and everything in between. Way to go Samsung! Keep the competitive pressure on the so-called "US" brands that rust after one year (i.e., my 2012 K#nm#re Elite W/D that has rust around the washer casing... unacceptable and never again).

Was a little concerned at first when the dryer vent sensor would blink off and on like there was a blockage. When we had the vent cleaned out, we found that we had a very long dryer vent going out to the back of our house. The light continues to blink if I use the Heavy Duty setting. The shorter the vent the better the air flow. Overall, the dryer is great!

This machine is absolutely enormous! You could crawl in and take a nap if you are an average sized human. Easily dries all loads. It also has handy steam features to refresh clothes in less than 20 min if you don't care to iron. You can use eco-friendly cycles, and choose your own settings - there are a lot! One thing to mention is the sensor is a bit off if you choose the Normal Dry setting. I recommend the More Dry, it only takes a few more minutes, but all of the moisture comes out.

I've had this unit for a little over two months now and I am happy with my purchase. The capacity is great, but have two things that make me drop this review to 4 stars. 1) The dry time extends longer than the projected times, its good that it makes sure the items are dry, but sometimes it adds upwards of 20 mins to the time which can be frustrating. 2) It is quite a bit louder than the washer in the pair, thought there would be a bit more sound deadening in the unit, but no such luck. If I had the choice to buy this again though I'd still do it, with the great capacity and with the matching washer.

I must say that our new Samsung dryer is most amazing. It senses the amount of moisture in the and the size of the load and automatically adjusts time time needed to dry the items in the drum. I was very impressed with how this machine handles each load of bedding, etc. I am also extremely pleased with how quiet this machine is. We can not here this dryer running while sitting in our kitchen or great room, have gotten up to make sure it was working. Now I just listen for the music chime to announce that the cycle is complete. So many features with this machine. A great value for the money!

So far this dryer has performed to expectations. It takes a little while to get used to the newer functions (i.e. steam) but has plenty of standard functions to make it a worthwhile investment. With a total of 4 adults and three children in the household, it's performing well.