Printer Quick Fixes

1. Power cycle your computer and printer.

• Power off the PC, then turn it back on.


• Power off the printer, then turn it back on.

2. Clear the print queue.

Accessing printer settings through the run menu:

• On the keyboard, hold the Windows key and press R.


• Type "control panel" in the Run dialog box.


• Click Ok or Run (depending on your version of Windows) (Figure 2).

  
  

  Figure 2




• If the Control Panel app opens in Category mode, click on the View by drop-down in the upper right of the window. Then choose either Large icons or Small icons (Figure 3).

  
  

  Figure 3




• Double-click on Devices and Printers (Figure 4).

  
  

  Figure 4

  
  
  

Accessing printer settings through the task bar:

• Look for a printer icon on your screen or click on the small arrow/triangle in your task bar to see hidden icons (Figure 5).

  
  

  Figure 5




• Right-click on the printer icon and select Open Devices and Printers (Figure 6).

  
  

  Figure 6

  
  
  

Clearing the print queue:

• Right-click on the printer icon, then click See what’s printing (Figure 7).

  
  

  Figure 7




• Right-click on each document and choose Cancel to delete each job. Repeat this process for all jobs in the queue (Figure 8).

  
  

  Figure 8

3. Ensure the printer is not offline:

Accessing your printer settings through the run menu:

• On your keyboard, hold the Windows key, and press R.


• Type "control panel" in the run dialog box.


• Click Ok or Run (depending on your version of Windows) (Figure 9).

  
  

  Figure 9




• If the Control Panel app opens in Category mode, click on the View by drop-down in the upper right of the window. Then choose either Large icons or Small icons (Figure 10).

  
  

  Figure 10

  
  
  
• Double-click on Devices and Printers (Figure 11).

  
  

  Figure 11

  
  
  

Accessing the printer settings through the task bar:

• Look for a printer icon on your screen or click on the small arrow/triangle in your task bar to see hidden icons (Figure 12).

  
  

  Figure 12

  
  
  
• Right-click on the icon and select Open Devices and Printers (Figure 13).

Figure 13

Make sure the printer is online:

• Right-click on the printer and click See what’s printing (Figure 14).

  
  

  Figure 14

  
  
  
• Choose Printer on the top left of the menu bar (Figure 15).

  
  

  Figure 15

  
  
  
• Make sure that Use Printer Offline is not checked (Figure 16).

  
  

  Figure 16

  
  
  

4. Ensure the correct printer is set as default.

Accessing your printer settings through the run menu:

• On your keyboard, hold the Windows key and press R


• Type "control panel" in the Run dialog box.


• Click Ok or Run (depending on your version of Windows) (Figure 17).

  
  

  Figure 17




• If the Control Panel app opens in Category mode, click on the View by drop-down in the upper right of the window. Then choose either Large icons or Small icons (Figure 18).

  
  

  Figure 18




• Double-click on Devices and Printers (Figure 19).

  
  

  Figure 19

  
  
  

Accessing your printer setting through the task bar:

• Look for a printer icon on your screen or click on the small arrow/triangle in your task bar to see hidden icons (Figure 20).

  
  

  Figure 20




• Right-click on the icon and select Open Devices and Printers (Figure 21).

Figure 21

Setting the default printer in Windows:

• Right-click on your printer.


• From the resulting men, select Set as default printer (Figure 22).

  
  

  Figure 22

  
  
  

Setting the default printer in Chrome:

• Click on the "⋮" (three vertical dots) in the upper right-hand corne of your screen.


• Select Print.


• Verify that the destination is set to your printer.


• If it is not, click on Change... and select your printer. (Figure 23).

Figure 23

Setting the default printer in Word:

• Click on the File tab at the top left.


• Select Print.


• Under the word Printer, make sure that your printer is selected.


• If it is not, use the drop-down to select the correct printer (Figure 24).

  
  

  Figure 24

  
  
  

5. If you are unable to resolve the issue, Please call support or schedule an appointment.

1. Power-cycle the computer and printer.

• Power off the mac, then turn it back on. If unable to do so, continue to the next step,Reset the printing system.


• Power off your printer, then turn it back on.

2. Reset the printing system.

NOTE: This step will require the printer to be removed and re-added.

• Click the Apple menu (the Apple icon in top left corner of screen).


• Select System Preferences.


• Select Printers & Scanners (Figure 25).

  
  

  Figure 25

  
  
  
• Right-click (or hold the Control key and click) and select Reset printing system (Figure 26).
  NOTE: This will remove the printer.

  
  

  Figure 26

  
  
  
• Click on the + symbol to re-add the printer.
• If unable to add, or printer can't be found, please call support or schedule an appointment.

Keywords: Services Chat, Computing Services, Quick Fix