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Most mobile devices have a feature that lets you lock the device's screen on command, or it will lock after it's been idle for a certain amount of time. This security feature preserves the privacy of the data on your device and makes it less attractive to thieves.

The lock screen feature can become a problem if someone else wants to use your mobile device or if you need to take it in for service. Since most device repair companies prefer not to keep track of customer login IDs or passwords, you'll have to disable the lock screen function before bringing your device in for repair.

iOS Devices

How to Disable your Passcode on an iOS Device

You can set a passcode on your iOS devices to help protect your data. If your device supports Touch ID, you can use your fingerprint instead of a passcode.

Here are the steps to disable your passcode on an iOS device:

  1. Go to Settings.
  2. Select Touch ID & Passcode. On devices without Touch ID, select Passcode.
  3. Enter your passcode.
  4. Select Turn Passcode Off.

Passcode settings might be unavailable, gray, or dimmed. If you can't change these settings, it might be because you're using a configuration profile that requires a passcode, which is common with business or education devices. You may need to contact your IT administrator for more information.

How to Remove Your iOS Device from Find My iPhone

Within iCloud, you will also need to remove your iOS device from Find My iPhone. Please go to for complete details.

Android Devices

The Android operating system lets you set a PIN number or a pattern on the screen to protect your data.

Here are the steps to disable the lock screen (terminology and menu labels will vary by phone manufacturer):

  1. Go to Settings.
  2. Select Security.
  3. Select Screen Lock.
  4. Select None.

Some phones show None grayed-out on the list of options. If you see this, go to Settings > Security > Clear credentials. This lets you select None as your screen lock choice.

If you're having trouble with this process or can't find the Screen Lock option on your phone, you might want to try this:

  1. Use the wrong swipe pattern or enter the wrong PIN number five times.
  2. Select Forgot password.
  3. Enter your account details. The screen will say something like "Change the Lock Type." Hit the Back button. Your device's screen lock should now be disabled.

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