First review on Best Buy here; came to be a sane voice in the land of 5-star reviews for a truly poor product.
Purchased this small inexpensive 360 camera to see what this new technology was like. The Vivitar product, from the packaging, to the components, to the plastic and buttons used, is truly 3rd rate quality. The camera firmware lacks any forethought of user experience. I suffered for about 3hrs with this camera before packaging it back up to return to the store.
In hindsight, it sounds ludicrous to expect a product that costs 1/3 that of it's competitors to function whatsoever. However, the glowing reviews on the Best Buy site and the kudos from the sales associate I worked with changed my mind. I regret not sticking with my initial evaluation to skip this product.
It took half a day to charge the camera before I was able to power it on. I was able to pair my phone (iPhone X) with it quickly at first. I experimented around the house with the iPhone app and camera; took 2 10sec videos and 2 stills, to see how they turned out on the phone. The app has no instructions, non-intuitive icons, and icons that have unknown functions. There's no help anywhere in the instructions or on the web.
The photos are grainy and poor resolution; reminiscent of an older smart phone camera. It claims to be 4k res, but the fine print says 4k at 15fps. Perhaps quality improves if you use their computer-based app, but I never got around to installing it.
The camera captured images at an unintended time (as I was reaching for it, inexplicably). As I attempted to pair with the camera again via WiFi, it would not pair. I tried restarting the phone, restarting the camera, flashing the camera to factory defaults, and a number of other combinations of holding down buttons for different amounts of time (as button-pushing is time dependent, based on the slim set of instructions provided).
I have gone down the path of buying cheap electronics in the past, and rarely been pleased with the decision. This is a shining example. I actually wonder if the Best Buy review site hasn't been blasted by some ratings service hired by Vivitar. These reviews can't possibly be real. This camera isn't worth the powder to blow it up.
As a side note, when I returned the camera to a different Best Buy store, I spoke with a sales associate about the product. The moment I mentioned Vivitar, she began apologizing profusely about this camera Apparently she has sold some of these around the holidays or something and had a bunch of angry customers.
I returned the camera and bought a Ricoh Theta V. That seems to be much more well tested and has a lot more information about it on the internet.
PS- if you look at the attached photo, that big black stain on the floor is actually not a stain on the floor. The camera puts that in all your photos.