Vonage - Home Phone Service - Black

I am very disappointed with the surcharges that raise the promised $9.99 / mo. cost to $18.04 / mo., EVERY month ! ! ! However, my gripe is with Vonage,...not Best Buy. HOWEVER II; Neither Vonage nor Best Buy alerted me to the eventual cost, almost doubled. Below,....I would recommend Best Buy, but not Vonage to a friend.

Been a Vonage user for quite a few years, but the original many years old box finally died, so I replaced w/ a cheap one from eBay. That died w/in 6 mos (didn't I say it was cheap?), so I bit the bullet and ran out to BB to buy a replacement at half of Vonage's online price. The box is relatively easy to change out, although I had to get online to Vonage support chat to register the new one. Also it is a little cryptic getting to the right page to register a retail box, and NOT order one from Vonage. As a service, Vonage is pretty good, although the price for unlimited service is starting to eke up towards the local landline service--but it is still less than what service would cost from my big Ccast provider, and has more features. One complaint is that sometimes I hear an echo on the line as well as a few stray noises, but overall I think it is less noisy than the staticy POTS line that really got bad when it rained. One other complaint is that if the box starts to fail, you will start to have dropped calls and other strange happenings, so be forewarned. My favorite feature from Vonage is the voice messaging transcription sent to you as email. The transcription is way superior to what Google Voice does--that service being pretty comical at times. All in all, I'm pretty happy, although I still feel like my internet provider is holding a gun to my head--if it goes down, I'm cut off and totally dependent upon a lousy cell phone connection at my house. At least Vonage will forward calls to the cell phone should that happen (and it does).

I wish I'd gotten this years ago. I didn't know anyone using the VOIP technology (I'm over 60), but I thought I'd give it a try. Do we really need all those telephone poles?!? Had gone to cell phones (2). I've grown to hate Verizon (had a land line with them in Florida). You'd think a telephone company would do a better job with telephone customer service. You'd think. Haven't even needed to call Vonnage. That says something, in itself. If you still like the idea of having a phone with a big handset (instead of, and/or inaddition to a cell phone): "Try it, you'll like it".

If you've never used Vonage or had to setup a VoIP device ... you can't get much easier than this! Having bought the device, I had it up and running in about 20mins, most of which was Vonage authenticating and then enabling the Service Account. It was easy as can be. If you've ever heard the term 'plug and play' and pondered to yourself ... can it really be that simple ... in this case and for this product ... It Is!!!

Got Vonage to replace the Walmart home service which seemed to have voice quality issues when you used speakerphone. Vonage sound quality is better but I recently had to reboot the Vonage box for some unknown reason which was preventing people from calling me. It kept going to voicemail. The Vonage rep was great and helped fix my issue though. Have only had this for a month or so, so I'm not 100% sold on it, but still hoping it will work so I don't have to go back to Comcast Voice since that was much more expensive.

I bought this box to substitute another one that broke after 6 years of good use. I guess nothing last forever! It's working great and it was really easy to install (just plug in). The hard part was to find it inside the Best Buy store.

I had the first vonage box ever made and it lasted 9 years. I had to buy a new one. This box was just as easy to setup as the old one. If I get another 9-10 years out of this one money well spent.

Vonage is awesome, it's priced right and you can call almost every country for free or a very small rate.