WD - My Cloud Home 8TB Personal Cloud - White

Store plenty of files with this 8TB My Cloud Home device. It lets you back up and sync files from your phone and computer, and it has a USB port for fast importing of files from hard drives and flash drives. This My Cloud Home device lets you search for files with the included MyCloud app.

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$282.99
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Overview

What's Included


  • AC Adapter
  • Ethernet Cable
  • Quick Install Guide
  • WD My Cloud Home WDBVXC0080HWT

Ratings & Reviews


Overall Customer Rating:
68% of customers would recommend this product to a friend (21 out of 31)

Included Free


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Features


8TB storage capacity

Provides ample space for storing documents, photos, music and more in one central place.

Gigabit Ethernet port

Provides a high-speed Internet connection.

On-the-go access with the My Cloud Home mobile app, desktop app or MyCloud.com

Allows you to access, upload and share those photos and videos from anywhere with an internet connection using My Cloud Home apps for mobile, desktop and web.

Time Machine compatible

Back up your entire system directly to the drive.

Compatible with Apple MacOS, PC, Android and Apple iOS

For flexible installation options.


Overall customer rating

3.5
68%
would recommend to a friend

Pros

Cons

  • The worst thing is it takes forever for the files to display.rayhanania
    See all reviews that mention file storage as a con
  • Rating: 1 out of 5 stars

    Save data to exposed floppies before this drive

    Posted
    wsmierciak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Seriously, if you have a need to get to your data reliably and instantly, i think floppy disks with the protective cover cut off is most areas would be more reliable than this drive. Please note, this is my experience with customer service and this drive since November 2017, until June 2018. This drive ran me just over $300 and while the size and speed when it works is good, it's so unreliable, i think i would have better odds wrapped in Chum swimming safely off of seal island than relying on this drive for my data to be available. issue 1 - the drive will not show ONLINE if you're not logged into the MYCLOUD system. No idea why, but if you don't log in (manually) from the Systray icon, you're drive will not be accessible. Issue 2- If you reboot the PC, login is required, again. it may randomly show back up as available at some point (10 minutes, an hour, who knows). It's a HORRIBLE design Issue 3 - if you want to create a Share, you can't just have the drive name\share. (if the drive was named "John_ext_drive" the share would be \\John_ext_drive\ShareFolder). the share it creates is about 64 alpha-numeric characters long. It's INSANE. So if you want to give someone access to that new Share, you have to copy that long path, and send it to them via EMAIL (because you will never remember it) in order for them to access it. But don't lose connection from the Agent in the Systray to the drive...or it fails. Issue 4 - There is no granular security on any of the folders. If you setup the drive, you are the OWNER of the drive. You can grant people access, but only by using EMAIL to grant it. Meaning when you create a shared folder for little Suzie to save her homework to, you have to create the folder and assign it to an email address to send the very long share link to. I'm not sure of the person who designed this horrible software/interface for this drive, but they have no idea how people really use drives. the ONLY scenario this could possibly make sense is if i was giving total strangers access to this drive (made for personal use by the way) for a fee where they can access just the folder i designate, while only being on my network, but not anyone i want to include in anything else....all the while hoping the WD Systray agent doesn't fail. Avoid this drive. The MyBookLive was a better rendition of a home drive that may have shares created easily, and with granularity as well as identifying possible types of data for organization and (possibly) QoS to help streaming movies not be impacted by someone looking at word documents from another folder. I can't click the "I DO NOT RECOMMEND" button strong enough for this drive, without breaking my mouse.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Insecure, unreliable, restricted use, bad support

    Posted
    dana

    Problems with the 8TB WD My Cloud Home • MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB: ⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support ⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367 • To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs • Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop • WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed ⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news ⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/ • Customer service was sometimes good, sometimes idiotic. They claimed the only way to update files on the NAS was via the WD Discovery sync or via drop and drag. That is, you could not modify files on the NAS in place - Photos, iTunes, Text Edit were said to be unable to make changes. On 9/21 they claimed macOS 10.13 had already been released (it was released 9/25) so I should upgrade to it. And they would not confirm security problems had been addressed. This would be an ideal device for my needs - photos, music, time machine backups - if only it worked reliably and securely. It fails on both counts. September 23, 2017, updated 9/27

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage.

    Posted
    mmillennial
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you're looking for a network storage device, DO NOT GET THIS. To access the drive, you have to run a special app on your computer that maps it as a network drive. There is no other way to map the drive. You can also use a special Android/iOS app, but since you can't set up shares on the drive itself, you can't browse the disk with any app that can access Windows/SMB shares. Unlike its slightly older cousin, the WD My Cloud, there is no web interface for this device. You can't rename the device. You can't connect by FTP or SSH. The only way to change settings on the device is by going to the MyCloud website, and God help you if that ever goes under. It has a USB port, but 1) you can't use that to copy files *from* the device to a USB disk, and 2) the only thing you can do with it is plug in a USB disk and transfer *every file on that disk* into a backup folder on the My Cloud Home. You cannot choose specific files or folders, and you cannot browse the plugged-in drive on your computer. And last but not least: the god-awful speeds. I have a gigabit home network, and even with that, it took 5 hours to copy 150GB to the disk and *16 hours* to copy it back *off* of the disk. And the case is basically impregnable, meaning that if you want to return the disk, you have no choice but to transfer your data back over the network. I couldn't even play media off of the disk because of how slow it was; it just kept buffering. I return this within 2 days of purchase.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Couldn't get it working after 3 days

    Posted
    ilauder

    This is a horrible drive. I have 20+ years experience as a software developer and couldn't get this thing working on a home network. Took a couple days just to get it recognized using the web browser app but mapped drive letter on one pc kept not working, a 2nd pc couldn't access it. No way to map a drive letter other than the initial install. The bundled WD Backup software turns out isn't even supported by the drive. Most of the trouble shooting manuals on the web site don't match up. Was able to make some folders on the drive via the Web app but they were not visible from the networked drive link on the other computer. Finally gave up, too much effort, to inconsistent and setup instructions require a large amount of customizing of your Windows OS services.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead Less Than 15 Days

    Posted
    goalleneagles12345

    First of all, my initial thoughts on the product was good. I liked the My Cloud App, the storage, the looks, and features. However, it has only been 10 days and the drive went dead. It seems the internal power supply died. No light, no power, nothing. The drive was even on a power strip. This is truly pathetic, and amounts to WD cutting corners in manufacturing and shipping garbage out to customers. I already uploaded a ton of family photos, and now this. I'm a very angry customer,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not compatible with Mac OS High Sierra

    Posted
    Anne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    can't believe WD has not updated the MyCloud firmware to work with latest Mac OS released over 6 months ago - stopped working almost immediately, no ability to use Time Machine or even access my files after WD performed some minor version upgrade - my research found that it is a known WD issue that MyCloud is not compatible with Mac High Sierra - Best Buy and WD should have all Mac Compatibility labels covered over until this is fixed - was able to get my money back (thanks, Best Buy!) but what a waste of time!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, not great

    Posted
    Hobohilbily
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product does exactly what it states. It allows me to have a personal cloud storage system that I do not have to pay a subscription for. Unfortunately, it was not quite as simple as advertised to set up. It wasn't difficult, but it also wasn't quite plug and play. It also is missing some features I was hoping for. If you need a personal storage system that is fairly easy to use, this is a great product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a very dependable backup system

    Posted
    rayhanania
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The WD MyCloud Home 8 TB doesn't work very well at all. It is extremely slow and if you already have a MyCloud system, adding this only creates a problem and screws things up. The worst thing is it takes forever for the files to display. I purchased a Seagate system to replace it. I wasted my money on the WD McCloud Home system.

    No, I would not recommend this to a friend



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