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WD - My Cloud Home 8TB Personal Cloud - White-Front_Standard

WD - My Cloud Home 8TB Personal Cloud - White

Model: WDBVXC0080HWT-NESNSKU: 5990209

Customer rating

Rating 3.8 out of 5 stars with 96 reviews

74%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 96 Reviews
  • Rating: 1 out of 5 stars

    Save data to exposed floppies before this drive

    Posted
    wsmierciak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Seriously, if you have a need to get to your data reliably and instantly, i think floppy disks with the protective cover cut off is most areas would be more reliable than this drive. Please note, this is my experience with customer service and this drive since November 2017, until June 2018. This drive ran me just over $300 and while the size and speed when it works is good, it's so unreliable, i think i would have better odds wrapped in Chum swimming safely off of seal island than relying on this drive for my data to be available. issue 1 - the drive will not show ONLINE if you're not logged into the MYCLOUD system. No idea why, but if you don't log in (manually) from the Systray icon, you're drive will not be accessible. Issue 2- If you reboot the PC, login is required, again. it may randomly show back up as available at some point (10 minutes, an hour, who knows). It's a HORRIBLE design Issue 3 - if you want to create a Share, you can't just have the drive name\share. (if the drive was named "John_ext_drive" the share would be \\John_ext_drive\ShareFolder). the share it creates is about 64 alpha-numeric characters long. It's INSANE. So if you want to give someone access to that new Share, you have to copy that long path, and send it to them via EMAIL (because you will never remember it) in order for them to access it. But don't lose connection from the Agent in the Systray to the drive...or it fails. Issue 4 - There is no granular security on any of the folders. If you setup the drive, you are the OWNER of the drive. You can grant people access, but only by using EMAIL to grant it. Meaning when you create a shared folder for little Suzie to save her homework to, you have to create the folder and assign it to an email address to send the very long share link to. I'm not sure of the person who designed this horrible software/interface for this drive, but they have no idea how people really use drives. the ONLY scenario this could possibly make sense is if i was giving total strangers access to this drive (made for personal use by the way) for a fee where they can access just the folder i designate, while only being on my network, but not anyone i want to include in anything else....all the while hoping the WD Systray agent doesn't fail. Avoid this drive. The MyBookLive was a better rendition of a home drive that may have shares created easily, and with granularity as well as identifying possible types of data for organization and (possibly) QoS to help streaming movies not be impacted by someone looking at word documents from another folder. I can't click the "I DO NOT RECOMMEND" button strong enough for this drive, without breaking my mouse.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Insecure, unreliable, restricted use, bad support

    Posted
    dana

    Problems with the 8TB WD My Cloud Home • MacBook Pro finder hangs and crashes laptop when copying a file greater than 4GB: ⁃ My Cloud Home Copy File Failure "too large for the volume's format" | WD Support ⁃ https://support.wdc.com/knowledgebase/answer.aspx?ID=18367 • To work around this, Adobe Creative Cloud must be stopped, defeating one primary use of the NAS for working with photographs • Opening a Mac .dmg disk image residing on the NAS resulted in hanging the finder and crashing the laptop • WD has not provided any assurance that the many many bugs that were discovered in WD My Cloud devices have been fixed ⁃ Unpatched Western Digital Bugs Leave NAS Boxes Open to Attack | Threatpost | The first stop for security news ⁃ https://threatpost.com/unpatched-western-digital-bugs-leave-nas-boxes-open-to-attack/124125/ • Customer service was sometimes good, sometimes idiotic. They claimed the only way to update files on the NAS was via the WD Discovery sync or via drop and drag. That is, you could not modify files on the NAS in place - Photos, iTunes, Text Edit were said to be unable to make changes. On 9/21 they claimed macOS 10.13 had already been released (it was released 9/25) so I should upgrade to it. And they would not confirm security problems had been addressed. This would be an ideal device for my needs - photos, music, time machine backups - if only it worked reliably and securely. It fails on both counts. September 23, 2017, updated 9/27

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    "Maybe" hold off!?

    Posted
    Hamberg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So, I had an original WD MyCloud (2TB) NAS unit which had started to fail - had it +/-4 years and for the most part performed well - although I'm not sure how long they should last. At any rate, I went to my local BB store and was directed over to this unit - which I assumed was a newer (larger) upgrade - it said WD My Cloud on the packaging - and I bought it. Soon to find out, the WD My Cloud "HOME" and older WD my Cloud are two completely different drives. WD My Cloud is a NAS unit (Network Attached Storage) and in short functions like a network server attached to your PC. You need to setup users and can give anyone/no one access to any part of the drive (short version) The WD My Cloud "HOME" is (for a lack of better terminology) an supped-up external USB drive with cloud access. Immediate problem I see is limited shared access. We use Dropbox (a lot) and love the fact you can share "folders" across different users (again simplified). With WD My Cloud Home you could share a file but not pieces of a whole directory. Again, I'm over simplifying the differences but if you want a "personal" cloud drive that works like DropBox - THIS IS NOT the answer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage.

    Posted
    mmillennial
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    If you're looking for a network storage device, DO NOT GET THIS. To access the drive, you have to run a special app on your computer that maps it as a network drive. There is no other way to map the drive. You can also use a special Android/iOS app, but since you can't set up shares on the drive itself, you can't browse the disk with any app that can access Windows/SMB shares. Unlike its slightly older cousin, the WD My Cloud, there is no web interface for this device. You can't rename the device. You can't connect by FTP or SSH. The only way to change settings on the device is by going to the MyCloud website, and God help you if that ever goes under. It has a USB port, but 1) you can't use that to copy files *from* the device to a USB disk, and 2) the only thing you can do with it is plug in a USB disk and transfer *every file on that disk* into a backup folder on the My Cloud Home. You cannot choose specific files or folders, and you cannot browse the plugged-in drive on your computer. And last but not least: the god-awful speeds. I have a gigabit home network, and even with that, it took 5 hours to copy 150GB to the disk and *16 hours* to copy it back *off* of the disk. And the case is basically impregnable, meaning that if you want to return the disk, you have no choice but to transfer your data back over the network. I couldn't even play media off of the disk because of how slow it was; it just kept buffering. I return this within 2 days of purchase.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WD MyCloud Home 8TB

    Posted
    jhartleytx
    • My Best Buy® Member

    My experience with this is 50/50. While the device is easy to set up, accessing the files is cumbersome and not what I had expected. I also own the PR4100 with 16TB and the setup and functionality is over and above this product. The MyCloud Home was great for about 6 months and now with about 3 TB in free space remaining I'm seeing constant hanging, spastic drops in speeds and constant crashing. I believe this to be due to the latest firmware but cannot confirm this as of yet. When the product works it's great. Handled everything I could throw at it and had great speeds and access while cumbersome via WD Connect was manageable. My honest opinion is to get yourself the upgraded PR2100 or PR4100. The last version of the PR4100 (EX4) I owned lasted 4 years with no hiccups or issues until the end. New PR4100 handles everything like a beast and store my Plex media with another server fetching the data from the PR4100.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Dworkin
    • My Best Buy® Elite Member

    This product did not meet my expectations, and I ended up returning it. I was expecting something that looked and felt and acted much like a traditional NAS, but maybe easier to use, for the home market. What this is, instead, is a limited-functionality appliance that is simple to setup, but is very difficult to use in a mixed OS environment (I have Linux and Mac primarily). There is no way of finding the IP address, which made it very hard to map a share from Linux. There doesn't appear to be an easy way to create local users, and instead each user needs to have a cloud account created and login with that instead. After fighting with this, I returned it to BestBuy and bought a Synology NAS instead. Maybe in a Windows or Mac only environment, where you're looking for network based backups (like Time Machine), this would work good, but for my needs, it isn't a good fit.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent, for a beginner

    Posted
    NotForITPros
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Here is my issue with the MY Cloud home vs the my cloud. the original 4tb my cloud was awesome. I loved it. the only reason i bought this one....was to upgrade from 4tb to 8tb. big mistake. the my cloud home comes with a dumbed down proprietary app that you must use in order to sue the drive. it was not allowing me to map netwokr drives to it....which was a big problem for me. it also does not allow for individual user accounts and permissions for folders either...its a big pain to manage. if you are an individual, and the only person that will be using this drive, then it would probably work for you. overall i would not reccommend, i returned it before the 30days was up and got my money back. ended up buying the asustor drive enclosure and some WD NAS rated drives instead. must happier with their interface and functionality.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for simple streaming set-up!

    Posted
    Sp00kyGh0st
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After weeks of searching for the right product I settled on the WD - My Cloud Home. My Situation: I have so much media stored on my computers from over the years I wanted an easier way for friends and family to access - I was already running Plex Media Server from my home laptop (with this I would no longer need to keep my laptop running). Pros: -Easy Set-up (It connects to Ethernet port on your router, if your like me and use Google Wifi you'll need an Ethernet switch) -Small -Works as intended Cons: -No FTP -Your mobile app is more useful than the desktop app -Slow transfer speeds unless plugged directly into Ethernet port Would recommend, the cons are nit-picky and I knew about them going in. Great for sharing media with 9 or 10 people.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Inferior design.

    Posted
    Mosquito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I used the old Mybook Live and later the My Cloud drives to serve movies and music in my home. It seems the My Cloud drives have been replaced with these My Cloud Home drives. These new ones are utterly useless to me and are not in any way a replacement for the older ones. There's no page to set up users, shares or permissions. I could not even find a way to re-name the device. The usb port can't even be used to back up the drive. Who asked for any of this? Five year olds? My advice to WD is to stop production of this garbage, shuck the drives out of the existing stock and land-fill the useless drive cases. Then Google 'New Coke' and study the effects of replacing a good product with an inferior one that nobody asked for.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A terrible backup drive...

    Posted
    mtraver
    • My Best Buy® Elite Member

    This is a really terribly restricted device. You have to use a special app just to mount a share. According to the online support there is supposed to be a hidden share that you can backup to, but it does not work and you have to enable support for SMB 1.0 to even see it. This is a security risk as this has been deprecated by Microsoft to help thwart ransomware attacks. It clearly says BACKUP on the box as a suggested use. This is incredibly misleading. The apps that show up in the WD Discovery app don't work with this device. Why are they even there available to download and install if they AREN'T SUPPORTED BY THE DEVICE?! This has been the worst experience I have ever had with a WD device. Very Disappointing. It's going back to the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Couldn't get it working after 3 days

    Posted
    ilauder

    This is a horrible drive. I have 20+ years experience as a software developer and couldn't get this thing working on a home network. Took a couple days just to get it recognized using the web browser app but mapped drive letter on one pc kept not working, a 2nd pc couldn't access it. No way to map a drive letter other than the initial install. The bundled WD Backup software turns out isn't even supported by the drive. Most of the trouble shooting manuals on the web site don't match up. Was able to make some folders on the drive via the Web app but they were not visible from the networked drive link on the other computer. Finally gave up, too much effort, to inconsistent and setup instructions require a large amount of customizing of your Windows OS services.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead Less Than 15 Days

    Posted
    goalleneagles12345

    First of all, my initial thoughts on the product was good. I liked the My Cloud App, the storage, the looks, and features. However, it has only been 10 days and the drive went dead. It seems the internal power supply died. No light, no power, nothing. The drive was even on a power strip. This is truly pathetic, and amounts to WD cutting corners in manufacturing and shipping garbage out to customers. I already uploaded a ton of family photos, and now this. I'm a very angry customer,

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not compatible with Mac OS High Sierra

    Posted
    Anne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    can't believe WD has not updated the MyCloud firmware to work with latest Mac OS released over 6 months ago - stopped working almost immediately, no ability to use Time Machine or even access my files after WD performed some minor version upgrade - my research found that it is a known WD issue that MyCloud is not compatible with Mac High Sierra - Best Buy and WD should have all Mac Compatibility labels covered over until this is fixed - was able to get my money back (thanks, Best Buy!) but what a waste of time!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A waste

    Posted
    donnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Stay away. Really miss the old straight forward drive interface on the old mycloud drives. This is a pain to use as a network storage drive for streaming. Have to use apps for streaming instead of having the DLNA streaming software built in. Can't map the drive as a network drive on your pc. have to use the web interface for file transfer. there are work arounds, but the old interface was so much better.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Reliable and great cloud usage for work

    Posted
    TMai
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I use for work. I upload large files of photos and videos. Takes some time, but speed not bad. I've been wanting this for a long time and so happy I finally bought it. I upload photos to the HD from home and then show clients photos from office without carrying my drive that I left at home. However, videos don't seem to display at work either because I don't have the right app or file is way to large. Overall great.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Video is IphoneX incompatible.

    Posted
    SpLoc
    • My Best Buy® Member

    Uploaded IphoneX videos are not directly compatible with MyCloud. You can only play uploaded videos either after downloading back to your phone or by opening them in a webbrowser, instead of being able to play them seamesly on your cloud. What is most perplexing is that WD does not have a support number (or if it does have one, it is buried somewhere that is almost impossible to find.)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hated this device

    Posted
    DeeZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wanted a simply network share to save files to. The first problem was I couldn't seem to set it up without an app install and configuration on my phone. Then once done, I couldn't find a way to just make this a network share. It has all sorts of bells and whistles to setup as a media server; but simple functionality seems to be lost. Didn't work for me, it might be perfect for you.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a very dependable backup system

    Posted
    rayhanania
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The WD MyCloud Home 8 TB doesn't work very well at all. It is extremely slow and if you already have a MyCloud system, adding this only creates a problem and screws things up. The worst thing is it takes forever for the files to display. I purchased a Seagate system to replace it. I wasted my money on the WD McCloud Home system.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, not great

    Posted
    Hobohilbily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This product does exactly what it states. It allows me to have a personal cloud storage system that I do not have to pay a subscription for. Unfortunately, it was not quite as simple as advertised to set up. It wasn't difficult, but it also wasn't quite plug and play. It also is missing some features I was hoping for. If you need a personal storage system that is fairly easy to use, this is a great product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's alright

    Posted
    Bryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The my cloud home line is alright. I like some of the functions like auto backups of other cloud services. But the interface is almost too basic. I would like a little more customization options and would also like to be able to plug this device directly into a computer for high speed transfers. None the less it works but there are cheaper solutions out there.

    No, I would not recommend this to a friend