Like the title says, I really wanted to like this washer. A couple of months back, we decided to "upgrade" to a newer, non-agitator washer with a big enough tub to clean some beddings. And since our old Whirlpool had lasted for close to two decades and still worked great, we had high hopes our new American-made machine. It's a beautiful machine with a big, stainless tub, and a modern, touch-screen interface. And unlike the Samsung that we also liked, it actually fit depth-wise into our hall laundry space.
Right away, however, we noticed that it takes a long, long time to wash anything, even a small load, in our new “high-efficiency” washer. And then, loads never seem to come out all that clean unless they're run through a “deep water” cycle. Nor are they all that well spin-dried, even on the washer's highest setting. Consequently, our old dryer now has to run much longer.
The next thing we discovered was that larger loads, such as jackets, blankets, or beddings, almost always end up out-of-balance, causing the washer to shut down. And unfortunately, that pretty much means re-starting with a short wash-cycle, which runs about twenty-minutes at a minimum. In some cases, it's taken three or four tries to make it all the way through a single, hard-to-balance item, and it always requires that only a single large item (such as a blanket) be washed one at one time. In fact, pretty much any load that approaches half-filling the tub will probably end up out-of-balance.
The second big issue is water-hammer. In fact, it's the sound of our house pipes being repeatedly hammered into submission at this very moment that instigated this review. The method recommended for stopping this by a repair-person is to partially close the offending valve (cold water in our case). However, the result is inevitably an "LF" (low fill-rate) error-code appearing on the washer as it simply shuts down mid wash. Installing an anti water-hammer fitting seems in order.
After two months of two or three loads per week, it's become apparent that our new washer has consumed a great deal more time, effort, and I suspect water than did our old washer. The glacially-slow wash cycles combined with a do-over rate of about 60% means quite literally multiple hours spent hovering over a fussy, delicate, and temperamental machine that threatens to explode our water pipes at any moment. And the repeated out-of-balance washes, which often need to be done with a deep-water setting initially, mean that a lot of extra water is going down the drain anyway.
As much as I hate to admit it, I miss our old washer.