About This Item
- General
- Brand: Geek Squad®
- Product Name: Home Modem Setup
- Other
- Estimated Time to Complete Service: 45 minutes
- Required for Service: Customer supplied modem and active internet plan with chosen ISP.
- Workmanship Warranty: We stand behind our services and repairs with a 90-day workmanship warranty.
- UPC: 400063177228
Sit back and let a professional installer verify your internet speed and activate and set up your modem.
- Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
- Verify internet speed: We'll use a cell phone or laptop to verify the speed of your internet. We'll need your internet service provider (ISP) account information at this time.
- Modem activation: Then, we'll set up the modem on your ISP according to the manufacturer's guidelines and ISP process.
- Final steps: We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
Q: How will the agent verify my internet speed?
A: The agent will verify your internet speed using a cell phone or laptop.
Q: Is there a workmanship warranty offered with this service, and if so, for how long?
A: Yes, Geek Squad stands behind their services and repairs with a 90-day workmanship warranty.
Q: What will the Geek Squad agent do before starting the setup?
A: Before starting the setup, the Geek Squad agent will discuss the scope of work to ensure that the services purchased meet your needs and expectations. If they don't, they will recommend solutions.
Q: What does the modem setup service include?
A: A professional installer will set up your home modem by following manufacturer guidelines, verify your internet speed, call in to your ISP if needed, activate your modem, and provide an instructional overview.
Q: Does this service include setting up my network or additional hardware?
A: No, this service does not include network or additional hardware setup, configuration, repair, or troubleshooting.
Q: How long does the modem setup service usually take?
A: The estimated time to complete the service is 45 minutes.
A: Yes. I wanted to 'cut the cable' and not rent router/modem from cable company. I now have a router w/ modem separate. It is a much lower profile than the rented one. Also boost signal around the house. I had the Geek Squad install new tv and move another and hook everything up. They were excellent! They get with the cable company via text and/or phone to sync all. A pain in the butt I did not want to take on. Technology has surpassed me as I have aged. Def recommend the technicians from Best Buy Martinsburg WV.
Q: How do I schedule a in home modem set up?
A: Call Best Buy and ask for Geek Squad help.
Reviews
Customers are saying
Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.
- Overall Performance (70)
- Modem (36)
- Installation (25)
- Signal (4)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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| Pros for Home Modem Setup | |||
|---|---|---|---|
| Overall Performance, Installation, Ease of use, Knowledge, Modem | Installation, Overall Performance, Ease of use, Knowledge, Wi-Fi | Installation, Ease of use, Knowledge, Camera Quality, Professionalism | There were no pros for this product— |
| Cons for Home Modem Setup | |||
| Signal | Signal Strength | Battery Life, Motion Detection, Communication | There were no cons for this product— |