Technology Reset Service
About This Item
- General
- Brand: Geek Squad®
- Product Name: Technology Reset Service
- Other
- UPC: 400064576631
Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
- Before we begin: During the pre-call for your service, we'll ensure that you have the login information for your devices and that you have either direct access or a mobile device with app access to your devices.
- We'll reset your devices: We'll perform a factory reset on up to 10 devices of your choosing, even if you didn't purchase them at Best Buy. This can include smart TVs, smart home devices, monitoring systems, automation systems and many others.
- Final steps: We’ll confirm that you can no longer log into your devices and that any non-app-based device is at the initial setup screen.
- Before we begin: During the pre-call for your service, we'll ensure that you have the login information for your devices and that you have either direct access or a mobile device with app access to your devices.
- We'll reset your devices: We'll perform a factory reset on up to 10 devices of your choosing, even if you didn't purchase them at Best Buy. This can include smart TVs, smart home devices, monitoring systems, automation systems and many others.
- Final steps: We’ll confirm that you can no longer log into your devices and that any non-app-based device is at the initial setup screen.
Q: What do I need to do before the technician arrives?
A: Before the service, ensure you have the login information for your devices and either direct access or mobile device app access to your devices.
Q: Does the service include setting up my Wi-Fi?
A: No, the Technology Reset Service does not include Wi-Fi setup or troubleshooting.
Q: What will happen during the final steps of the service?
A: The technicians will confirm that you can no longer log into your devices and that any non-app-based device is at the initial setup screen.
Q: What does the Technology Reset Service include?
A: This service includes performing a factory reset on up to 10 devices, including smart TVs, smart home devices, monitoring systems, and automation systems.
Q: Do I need to have purchased my devices from Best Buy for this service?
A: No, you do not need to have purchased your devices from Best Buy to use the Technology Reset Service.
Q: I need to schedule an in home geek squad appointment
A: Contact the Geek Squad at 1-800-433-5778 if you have the Total Tech Support Protection Plan and they can set up an appointment for you. You can still have home service, but you'll probably have to pay for it. The Total Tech Support Protection Plan is really worth the cost.
Reviews
Customers are saying
Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
Save yourself time and have the job done right. A skilled Agent will visit your home to set up your new Computer or Tablet and install one printer and one software title -OR- set up your new tablet or mobile device and install two apps of your choice.
| Pros for Technology Reset Service | |||
|---|---|---|---|
| Knowledge, Ease of use, Overall Performance, Service, Professionalism | Ease of use, RAM, Performance, Hard Drive | Ease of use, Software Setup, Speed | Overall Performance, Ease of use, Knowledge, Setup, Data Transfer |
| Cons for Technology Reset Service | |||
| Battery Life, Camera, Sound Bar | Customer Service, Repair Time, Warranty, Installation, Motherboard | Customer Service, Overall Performance | Scheduling |