ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem - White

Create a powerful home or small office network with this ARRIS SURFboard cable modem. Two Ethernet ports let you connect directly to your devices, and 32 download and eight upload channels provide real-time video and game streaming without lagging. This ARRIS SURFboard cable modem supports IPv4 and IPv6 browsing for reliable connectivity.

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ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem - White - Angle
ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem - White
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Overview

What's Included


  • SB8200 Cable Modem
  • Power Supply
  • Ethernet Cable
  • Software License & Regulatory Card
  • Support Information Card
  • Quick Start Guide

Ratings & Reviews


Overall Customer Rating:
94% of customers would recommend this product to a friend (230 out of 246)

Features


Gigabit Ethernet connectivity

Makes it easy to link to your Windows, Mac, Unix or Linux computer.

DOCSIS 3.1 technology

Features 32 x 8 channel bonding in DOCSIS 3.0 mode, plus advanced DOCSIS 3.1 technology for DOCSIS speeds up to 10 Gbps.

Works with Cox, Xfinity and other U.S. cable internet providers

Ideal for Gigabit+ speed packages offered by cable providers. High-speed Internet data plans are required.


Customer rating

4.6
94%
would recommend to a friend

Pros

Cons

  • Rating: 5 out of 5 stars

    Perfect Modem - Get It!

    Posted
    WadeShuler

    If you don't know what your doing and looking for the best modem to get, buy this one. It's the best Arris Surfboard modem out. Spend the extra money, it's worth it. This one also supports DOCSIS 3.1, so it's future ready. Word to those who don't know. DO NOT use modem/router combos (even the Arris SB ones)! Buy a modem only, and a separate router! In today's world, everything Gigabit. My Setup: Modem: Arris Surfboard - SB8200 Router: Linksys WRT1900ACS v2 (flashed with DD-WRT) Switch: Netgear 16 port Gigabit Switch - GS116NA I bought this modem to replace my 4 year old Motorola/Arris SB modem (looks almost just like this one). I should have gotten a little more life out of it, but I am ok with the 4 when you factor possible power surges and stuff on my home end, and the rate of necessary technology upgrades. It was near time to upgrade anyways. My speed tests (speedtest.net) max out my internet speeds. I didn't notice any speed difference, as my previous modem was also a surfboard. It was expected to be the same. Though, I know I am more future ready and my modem is capable of handling whatever the next speed upgrade is to my internet. You don't want to buy a new modem to only have to buy another one a year or two later because it can't handle your new package speed. This modem can handle Gigabit internet packages! Setup: Directly connect a computer via Ethernet to your modem. Do not go through your router yet. Straight modem to PC. Power cycle the modem, wait for it to fully connect (solid blue light 2nd from top). With Comcast, you will get redirected to their activation page. Enter your info, and once it's fully done and activated, you should be able to get on the internet. Go to speedtest.net and run a speed test. Screenshot it for your records. If all is good, hook your modem up to your router. You will need to power cycle the modem again, as it's "locked" to the first device on the network. Once back up, connect to PC to your router with an ethernet cable. Do another speed test and take a screenshot. It is normal to see a slight decrease as your going through another device. If you connect via wifi, you will have a huge decrease, which is why I recommended to use ethernet to the router for the speed test part. When your all done, connect to wifi and all that as normal :) 5ghz is faster than 2.4, remember that if you do a speedtest on wifi. Even 5ghz will be way slower than wired. So don't do a speed test on wifi and complain to your ISP that your not getting your full speed - your not going to! PS: You should be using Cat-6, not Cat-5 ethernet cables.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Premium modem for gamers

    Posted
    Jbmeth007
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've purchased this modem and the netgear cm1000. I fully tested them both in all things important. The arris came out on top in my book. The arris sb6190 was a train wreck of a modem and put a dent in the arris reputation, but don't let that hinder you. Netgear had the cm700 too. Puma 6 was a fail. Still no fix. Arris was even able to acquire a lawsuit over this. Anyway the sb8200 was originally thought to contain a puma 7 chipset. Neither the cm1000 or the sb8200 thankfully gone down that road. We're back on Broadcom with a bcm3390. This thing is solid. During tests I've recorded 2ms decrease in ping vs the netgear cm1000. I also almost instantly bang off the max bandwidth rev limiter. The netgear is just as fast but took a second or so longer to reach full bandwidth. I am subscribed to 300Mbps. I am hitting 362 max but usually sit 359-360 consistent speedtest. Netgear sits 358 with occasional spike 360. Both held 30Mb uploads no problem. Out of the 32 channels I am currently only linked 24 in my area. Both modems chose docsis 3.0 in the download. Chicagoland/gurnee. Hopefully we see 3.1 rollout soon. According to the front panel on the arris it indicates a 3.1 link on upload but modem page says otherwise. 4 uplink channels. On docsis 3.1 peregrine firmware. You can't go wrong with either one of these. But if you want the edge and a possibility of link aggregation. Spend the extra $10.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Modem/Constant Time Out Errors

    Posted
    RafS
    • My Best Buy® Elite MemberElite Member

    Bought this modem in Nov. 2017 and ever since I've had it, it throws T3 timeout errors throughout the entire day. It will throw so many that the system will reboot the modem by itself. Upon reboot, my speed drops from 150mbps to around 60 until I myself once again reboot the modem and then it's okay for maybe a day. Next day, you get to repeat the same process and so on and so on. All my signal levels are great and there is nothing else in my house that uses the coaxial connection. The problem is, most people won't check or even notice a speed drop from 150 to 60 and it won't effect your movie streaming or online surfing. Since I'm out of the 30 day exchange window, I get to deal with Arris themselves. First I email them, telling them exactly what is happening and the response I get is to pull the power cord and or reset the modem, something I already mentioned I do on a daily basis. Am told that to get an exchange I need to call them, ok, fine. Give them a call and am told that I have 4 options. First one is to send them the modem (at my expense) and wait around 3 weeks to get a replacement. Second, is to pay 9.50 and have them ship me a replacement first and then send them my defective one, once again at my expense. I don't want this thing any longer but don't just want to sell it to someone, knowing that it has issues so I go through with the exchange, which will be sold as soon as it gets here. Have now bought and installed a CM1000 which has been running without issues for a couple of days. Arris, this is a horrible product and you should do more to fix it.. DO NOT BUY!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Maybe was a lemon - but not reliable for me

    Posted
    Beege
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was having lots of issues with this modem. I've had the surfboards for longer than I can remember. It never even occurred to me that my modem would be the cause of my problems. I assumed it was Comcast or the cabling. After lots of time spent on the phone with multiple people they all kept telling me I need to call Arris about the modem. I've never been told that so figured it was a blowoff. I ended up (and just to prove a point really) grabbing a Netgear CM1000 and while there was some pain in getting that activated to the account (1st day for the comcast tech support I think) I'm getting great speeds mostly constantly. The arris (which I returned) would frequently need the reset signal - which I learned is not the same as just pulling out the power, waiting 30s and plugging it back in (turns out that signal clears a cache too). It would work great for 5-10 minutes and then back down to 5mbs downstream again. Upload was great, right in line with what the service supported, but the downstream was beyond terrible. Hopefully it was just some lemon, but I'm not willing to keep trying until I find one that works. My Netgear CM1000 is working great (I think they're the same chipset, so must be something else in the software or other supporting chips).

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for heavy traffic

    Posted
    Franksheed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and I have seven children. Six are old enough to enjoy connected devices. This summer, with everyone home and online, it seemed our 8 channel modem was bogging down and in need of reboot every couple of days. So, I went big and purchased this 32 channel 3.1 modem. So far so good. After a month it has yet to need rebooting and internet speeds seem consistently faster and more stable (if not perfect) when everyone is online. I'm an Xfinity customer and I did need to call customer service inorder to activate the modem. The packaging seemed to suggest that I might be able to avoid calling them (always a plus), but in the end it was unavoidable and really not that bad. Overall, product feels heavy duty, is supposedly future proof and gets the job done. Is it better than 3.0 modems going for half the price? I can't say. But it is working great and being an early adopter, at least I can feel secure knowing that should anything go wrong, I can call customer support and complain loudly about my dissapointment with their highest end product and maybe expect some movement. :-) Thankfully, so far no need to make that call.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worked great

    Posted
    Flewpastu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This item was purchased because I wanted to upgrade my internet from 200mb to 300mb and was told my old modem wasn't going to handle it so I bought this to be ready when I do speed it up, set it up was fast and painless on my current 200mb plan I was getting 240mb all day long so figured I was ready. So I called them up they bumped me to 300 & speed dropped to 120mb avg they tried everything sent a guy out that to be honest was a moron and spent 4hrs @ my house blaming my surge protectors and an angle I had on a line then tells me my modem isn't compatible so he stuck one of their docsis 3.0 modems in and guess what still can't over 110mbs and he gives up says give it a few days so I hesitantly returned the surfboard 3.1 and a few days later I call and get a guy that says her just had to reset the data on my acct from brighthouse so spectrum could sync up and bam now getting over 440mbs so there was nothing wrong with modern now to go buy another one

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally, the right hardware!

    Posted
    ProgrammingKat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As the title states, I finally have the right hardware for my Xfinity Internet Blast 200 service. First, I did NOT have to call Comcast as I did with my old SURFboard SB6190! I simply followed the online directions and I was up and running in approximately 10 minutes! Second, this SURFboard DOCSIS 3.1 Cable Modem works well with my Linksys AC5400 MU-MIMO wireless router. Third, I haven't had any dropped signals on any of my devices, nor have I had to reboot this modem since installation and activation. Lastly, I haven't any buffering during On Demand playbacks or YouTube on any of my wireless devices. With the new laws being put in place early next year (2018), I'm not sure how future proof this is, but for now, I'm getting what I paid for and NO frustrations. Again, this modem is a perfect match for my Xfinity Blast 200 and Linksys wireless router!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Compatibility fit

    Posted
    Pales
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Comcast attempted to install with its Gigabit service and failed.I switched to the Netgear CM1000 and neither were able to work reliably with the Comcast connection with the Netgear Nighthawk X10 AD7200 Smart Router. However, theNetgear CM-1000 modem was an improvement over the AARIS which I returned. Be sure that the pole to home wiring is changed since Comcast requires that installs be done by a technician. In my case the Netgear driver updates for the Netgear equipment (modem and router) did NOT complete before Comcast left, and failed to verfy that the system was completely working. However, it is not clear that Comcast was able to do any triage because it had not allotted enough install time. Comcast refunds all onsite work in such cases. So ask for an install rebate. I purchased a total of three of the most expensive upgrades and am not sure how to stabilize the connection for this service.

    I would recommend this to a friend




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