ARRIS - SURFboard AC1600 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem - Black
User rating, 4.5 out of 5 stars with 1605 reviews.
4.5(1,605 Reviews)- 223 Answered Questions
Highly rated by customers for: Set up, Price, Speed
If received today, the last day to return this item would be Oct 3. Learn more >
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Description
Features
Wireless-AC Technology
Offers rapid Wi-Fi speeds and coverage, so you can easily connect more than 10 devices to your network.
Up to 1600Mbps data transfer speed
For fast, efficient operation.
DOCSIS 3.0 technology
For use with your existing setup.
Ethernet connectivity
Ensures compatibility with a variety of systems.
Internet security
Protect your information with AES, WPA and WPA2.
Note: Ask your cable company if they support DOCSIS cable modems. DOCSIS (Data over Cable Service Interface Specification) is the industry standard for cable-based Internet access service
What's Included
- ARRIS SURFboard AC1600 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem
Manuals & Guides
Key Specs
- Internet Service Provider (ISP) CompatibilityXFINITY from Comcast
- DOCSIS Certification3.0
- Downstream Data Speed686 megabits per second
- Number of LAN Ports2
General
- Product NameSURFboard AC1600 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem
- BrandARRIS
- Model NumberSBG10
- ColorBlack
- Color CategoryBlack
Certifications & Listings
- DOCSIS CompliantYes
- ENERGY STAR CertifiedNo
Speed
- Wired Speed1000 megabits per second
- Gigabit Ethernet SpeedYes
Dimension
- Product Height6.8 inches
- Product Length2 inches
- Product Width6.6 inches
- Product Weight1.4 pounds
Warranty
- Manufacturer's Warranty - Parts2 years
- Manufacturer's Warranty - Labor2 years
Other
- Modem TypeHigh speed
- UPC612572215371
Customer rating
Rating 4.5 out of 5 stars with 1605 reviews
(1,605 Reviews)Customer images
Search
Features
Quality5 out of 5Ease of Use5 out of 5Value5 out of 5Rated 5 out of 5 stars
Works great with Xfinity!
|Posted .Owned for less than 1 week when reviewed.I was skeptical going from a separate modem and router to a combo, but I'm glad I made the switch. My old combo didn't support Comcast's new speeds, so I needed to upgrade to realize the full benefits. My 5GHz wireless d/l speed went from about 100Mb/s to over 300Mb/s. Wired stayed the same, but probably because I have an outdated ethernet cable. As far as range, I live in a three story townhome. Router goes on the top floor and has no problem reaching the bottom (third) floor. Remember, internet signal is like an umbrella - it branches out and down. Overall, extremely happy with this deal of the day (99.99)! Also, make sure you rename your SSID and use the same passwords to match your old settings so your devices will reconnect seamlessly. Download and activate through the app, then get on your PC to set up your SSID/passwords. Don't forget to change the default admin password as well!
Features
Quality5 out of 5Ease of Use5 out of 5Value5 out of 5I would recommend this to a friendRated 5 out of 5 stars
Great Modem Router
|Posted .The modem router was a great purchase thanks to the help. And knowledgeable employees I was able to acquire the correct modem router for my needs. It is a pleasure to do business with Best Buy
I would recommend this to a friendFeatures
Quality3 out of 5Value3 out of 5Ease of Use4 out of 5Rated 3 out of 5 stars
WARNING
|Posted .Owned for 1 week when reviewed.So this router modem combo is only decent. It does not pull 1 gig speeds as advertised. I set it up correctly and plugged it in the most efficient way. Brand new Ethernet cable. I have the 1 gig plan with suddenlink and when I ran a speed test, I was only grabbing like a maximum of 480 mbps download, 25 mbps upload and a ping of 14. I had a suddenlink tech come out yesterday to find out what was wrong. On his end nothing was wrong and he said I should be pulling at least 750-800 mbps on download and that a lot of router modem combos and just routers and modems separately that advertise 1 gig speeds, dont usually pull speeds like that. Now it could just be a faulty model that I have but nothing seems wrong with it other than the fact that I’m averaging 390-430 mbps download when I’m paying for 1 gig speeds. That’s really all I have to say!
Features
Quality3 out of 5Value3 out of 5Ease of Use4 out of 5I would recommend this to a friendFeatures
Value4 out of 5Ease of Use4 out of 5Quality5 out of 5Rated 5 out of 5 stars
Great choice to avoid comcast cable fees
|Posted .Owned for 3 weeks when reviewed.This unit works wonderfuly. Great workmanship and design. Couldn't be happier with my purchase. Thanks again!
Features
Value4 out of 5Ease of Use4 out of 5Quality5 out of 5I would recommend this to a friendFeatures
Ease of Use4 out of 5Quality2 out of 5Value1 out of 5Rated 2 out of 5 stars
Dual-Band Router / Modem is weak
|Posted .Owned for 1 month when reviewed.Wifi strength is weak. Does not maintain connection with printer which is in next room.
Features
Ease of Use4 out of 5Quality2 out of 5Value1 out of 5No, I would not recommend this to a friendRated 1 out of 5 stars
Do your homework before buying
|Posted .Owned for 1 month when reviewed.In trying to get a grip on unnecessary expenses I decided to buy a modem & return $10/month one to WOW. The Arris got decent or better customer reviews so I bought. Before installing I looked further at tech reviews & found the warning against buying a product labeled “with Intel” - can’t remember what issue was but without opening returned Arris, bought Motorola.
No, I would not recommend this to a friendFeatures
Value1 out of 5Quality1 out of 5Ease of Use1 out of 5Rated 1 out of 5 stars
False advertising
|Posted .This item states it has two 1gb ports but once you read the back it states you only get 686mbps speeds. Stay away from this one. Returning and buying a nicer version.
Features
Value1 out of 5Quality1 out of 5Ease of Use1 out of 5No, I would not recommend this to a friend- Pros mentioned:Price, Speed
Rated 5 out of 5 stars
Internet wifi
|Posted .Excellent! Works great no problems speed up fast better then infinity it save me money by buying my own.
I would recommend this to a friend
What experts are saying
Q: Questionwill this work with comcast?
Asked by dockskip.
- A:Answer Yes, this unit will work with Comcast.
Answered by CommunityAnswer
Q: QuestionCan this be used with Suddenlink cable?
Asked by WVRN.
- A:Answer Yes, this unit is compatible with Suddenlink cable.
Answered by CommunityAnswer
Q: QuestionI’m getting new internet service. 100 mbps. We will be running three devices at a time no more than 30 feet from the router. What router/modem do you recommend and why?
Asked by Meg1124.
- A:Answer You can opt for SBG10 for your requirements. The Wi-Fi range is subjective based on construction materials and other environmental factors, it should meet the needs of a home under 2500 sq ft if it is centrally located.
Answered by ARRIS SURFboard Team
Q: Questionis this compatible with spectrum
Asked by Dave.
- A:Answer Yes, this model is Spectrum Cable compatible.
Answered by CommunityAnswer
Q: QuestionWill this work with WOW internet?
Asked by David.
- A:Answer Yes, this unit is compatible with WOW internet service provider.
Answered by CommunityAnswer
Q: QuestionI have cable internet (cox) coming to run a line to my residence. Will this router/modem connect with it to emit a wifi signal for my phone, laptop computer, and ipad? do I need anything else other than what comes in the package? Thanks, in advance.
Asked by bryan.
- A:Answer I have Cox also. I didn't need anything, just opened the box and plugged it in.
Answered by gordo
Q: QuestionDoes the Arris Surfboard SBG10 need to be updated periodically and, if so, how?
Asked by Annie.
- A:Answer The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, on their cable plant. This means anything directly connected to the cable plant (COAX) in your house. They do this to ensure that nothing happens to anyone upstream from your connections. Cable Operators follow the DOCSIS Specifications that control this methodology of firmware upgrades as well as providing security for the firmware upgrades. Cable Operators also run both the products and firmware through their own test cycles to approve any manufacturers’ modems, wireless gateways, and the associated firmware updates for deployment. This is not an ARRIS only implementation, but the required implementation of any cable device manufacturer. After an MSO has tested and approved a new version of firmware for a cable device, they will then “push” that new firmware out to the devices.
Answered by ARRIS SURFboard Team
Q: QuestionWhy is my SBG10 not picking up a wifi signal? Xfinity connection checks out and all lights are on on the modem. Rebooted several times. Trying to sign in on the TV. Walked through with Xfinity tech. Still no wifi.
Asked by NORDA.
- A:Answer I had similar problems and tried much as you did to resolve and finally had to replace the modem.
Answered by Cher
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