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Guide to shopping the Best Buy Outlet.

The Best Buy Outlet provides everyday savings on high-quality, brand-name consumer electronics, appliances, computers and accessories. Best Buy also stands behind its products with the Return & Exchange Promise and warranty coverage, plus purchases are eligible for My Best Buy® points.

Here is a quick look at the product types and conditions within the Best Buy Outlet, or read more in this guide for additional details.

Outlet product types.

The Best Buy Outlet offers several types of products, including clearance, open-box, refurbished and pre-owned.
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Description New products discontinued by manufacturer or end of stock Products returned under Best Buy Return & Exchange Promise Products repaired and restored to a like-new state Used products restored and verified to work
Condition New Excellent, Good or FairSee Disclaimer * NA NA
Return & Exchange Promise Yes Yes Yes Yes
WarrantySee Disclaimer * Yes Yes Varies Varies
My Best Buy PointsSee Disclaimer * Yes Yes Yes Yes

More info about product types.


Customers return opened products for a variety of reasons — a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent, Good or Fair. In addition, most open-box products include all parts and accessories (exceptions are noted as part of the product's condition).

Learn more about product conditions in the next section.


Occasionally, technology misbehaves right out of the box. Other products work as expected, but need some sprucing up (such as a new screen, battery or casing). Refurbished products are repaired and restored to a like-new state (may have minor scratches), either by one of Best Buy's in-house repair centers, the manufacturer or a third-party refurbishment company. The products are verified to work properly and include all essential parts and accessories (original or comparable substitutes). Most products offer a minimum 90-day warranty unless otherwise noted. See product specifications for warranty details.


Pre-owned products have been opened and used (some for weeks or months, others for a year or more), and were typically acquired through the Best Buy Trade-In Program.

Pre-owned games were sent from Best Buy stores to a refurbishment center. All disc-based games were resurfaced to remove scratches and ensure they're in playable condition. Games may not include original packaging, artwork or manuals.

Other pre-owned products are inspected and verified to function properly, cleaned top to bottom, and restored to original factory specifications (as applicable). Pre-owned products may not include all parts and accessories (details are provided for each item), and usually do not have original packaging. Products sold by Best Buy often include a limited warranty through Best Buy.


Clearance items are brand-new, factory-sealed products that are end of stock or discontinued by the manufacturer.

Product conditions.

Learn what a condition label indicates so you know what to expect when shopping for these products.


Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts and accessories (or a suitable replacement). The product will be in its original box (or a suitable replacement). Products in Excellent condition can be found in Best Buy stores and online.

Good (in store or Store Pickup items).

Products in Good condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Good product does not include dents, chips, cracks or deep scratches.) In addition, original packaging is typically not present, and parts or accessories might be missing. Products in Good condition can be found in Best Buy stores or online for Store Pickup (selection varies), where the factors mentioned above are accounted for in the savings you'll see.

Fair (in store or Store Pickup items).

Products in Fair condition operate as intended, but show more significant scratches, dents or chips — for example, an appliance returned to a Best Buy store with a dent or large scratch or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is typically not included, and accessories are commonly missing. Products in Fair condition can be found in Best Buy stores or online for Store Pickup (selection varies), where the factors mentioned above are accounted for in the savings you'll see. If you can accept visible flaws, you'll also realize substantial savings.

Shop online or in stores.

Online. offers a wide variety of clearance, open-box, refurbished and pre-owned products in Excellent condition. Items are backed by Best Buy's Return and Exchange Promise. Geek Squad Protection is also available. Shop Best Buy Outlet online

Outlet store.

Best Buy Outlet stores sell clearance and open-box major appliances, TVs and computers in a retail store front. Additional products may be available, and assortment varies by outlet store location. Items are backed by Best Buy's Return and Exchange Promise. Geek Squad Protection is also available. Find Outlet store locations

In store.

Your local Best Buy store has a varied selection of these products in the aisles and on end caps (including open-box good and fair conditions). Signs in the store will guide you to locations in each department, where Outlet products are easily distinguished by red labels. Each open-box product includes details on the price label regarding its physical appearance, parts and accessories. You can always ask our friendly Blue Shirts for answers to your questions and help with choosing the best product for your needs and budget. Items are backed by Best Buy's Return and Exchange Promise. Geek Squad Protection is also available. Find a Best Buy store