I typically do not write strong reviews, but in this case I had such a poor experience with this watch case (and company) that I felt compelled to. I bought this case due to being one of the only cases that makes the first generation Apple Watch waterproof, and the fact that it got decent reviews.
For the first 2 months I had the case I had no issues with it, and thought it was going to do the trick for me. A few things to keep in mind;
-I was very careful with the case, it was never mishandled, dropped, etc.
-I followed the directions exactly, did not over tighten the back, etc.
-I only put the watch in the case once, and left it in the case the entire time I had it
A few days ago I put the watch on my wrist and the back broke (see pictures for details). Since there was nothing wrong with the case, and I was only putting it on, something was obviously wrong with the case.
I read the warranty and the product has a 1-year warranty. I contacted the company and they replied quickly. They advised that the warranty only ensures the case is ‘free of material workmanship’ and that since they test every product that it must have been improperly used. If you follow this logic, then none of their cases would ever be covered under warranty. They would not replace it and only offered me a discount if I purchased another product.
If they would have honored their warranty, I would have given them another chance and gave them a decent review. However, considering the case…
-cost top $
-only lasted 2 months
-was never misused
-was still under warranty and the company would not honor
I will never buy something from them again, and advise anyone that is considering buying this to only consider if they don’t mind paying top $ for a case that could have the same issue and obviously the company does not honor their agreements.