
Upload documents, download movies and enjoy playing on this Dell laptop. This refurbished unit runs Windows 10 Professional, which comes preinstalled for an easy setup, and a built-in DVDRW drive writes and reads DVDs. The crisp, clear 13.3-inch screen of this Dell laptop ensures portability and provides a quality image.
Q: what's this item warranty term?
A: Joy Systems provides a 365 days warranty with technical support to the original end-user (purchaser), excluding accessories. The Joy Systems’ warranty ensures the product will be free of defects related to materials and/or workmanship from the date of shipment. The Joy Systems’ warranty will cover costs related to parts; labor and shipping that are associated with the in-house repair of the defective hardware.
A: The documents included did not disclose the issue that caused my unit to be "refurbished." There were a few marks on the exterior surface most of which were removed by wiping (ok, rubbing) with a damp cloth. I had an issue caused by my own ignorance involving the wifi cutting out (I didn't know it had an external wifi switch in addition to the "turn wifi on" screen in settings). I called the toll-free tech support number and got through immediately. I spoke with a guy who was completely understandable: in terms of his ability to speak and understand English; and in terms of being able to "translate" tech-speak for someone who isn't too tech savvy or up on current computer lingo. I am very happy with my purchase; buying a "refurbished" model enabled me to get a much better computer than was available new at a price I could afford.
Q: Does it come with a CD/DVD reader/Writer?
A: Yes, it does