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Features

If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.

  • Diagnosing your device

    We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.

  • Repairing the issues

    We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.

  • Streamlining the user interface

    If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.

  • Finishing touches

    We'll test the device to make sure everything is working properly.

  • *This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include any hardware installation.

Specifications
  • Key Specs

    Service Location
    Remote
  • General

    Product Name
    Device Diagnostic and Repair
    Brand
    Geek Squad®
  • Other

    UPC
    400036505584
Questions & Answers (239)
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Review Summary

Rating 1.6 out of 5 stars with 471 reviews

15%would recommend to a friend

Customers are saying

Customers are impressed with the diagnostic service, but they are highly critical of the customer service, long wait times, warranty services, no-shows, and appointment issues. Customers feel that the customer service is lacking, with many complaints about the lack of knowledge and responsiveness of the technicians. There are also concerns about the length of time it takes to get service, with some customers reporting wait times of several hours or even weeks.

This summary was generated by AI based on customer reviews.

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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    Device Diagnostic and Repair

    SKU:3650558
    Your price for this item is $149.99

    Service Location

    Remote
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