Features
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
Diagnosing your device
We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
Repairing the issues
We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
Streamlining the user interface
If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
Finishing touches
We'll test the device to make sure everything is working properly.
*This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include any hardware installation.
Specifications
Key Specs
Service LocationRemote
General
Product NameDevice Diagnostic and RepairBrandGeek Squad®
Other
UPC400036505584
Questions & Answers (239)
Q: Can the agent help me remove unwanted programs? (1 answers)
A: Yes, the agent can remove any programs or desktop shortcuts you deem unnecessary from your computer.Q: Does the service include hardware installation? (1 answers)
A: No, this is a remote service and does not include hardware installation.Q: How will the agent access my device? (1 answers)
A: A Geek Squad Agent can remotely access your computer over the internet. You will be able to chat with the agent over the phone or via online chat.Q: Will the agent test my device after the repair? (1 answers)
A: Yes, the agent will test your device to make sure everything is working properly.Q: What does this service include? (1 answers)
A: This is a remote service that includes diagnosis of software issues and repair of operating system issues including boot errors and blue screens. It also includes removal of viruses and spyware.- A: No, this is a spyware/malware and you should exit it and not click anything.
Q: Is the $149 a one time service price? (1 answers)
A: Yes it is just a one time supportQ: Will a new pc correct my virus problem? (1 answers)
A: It is either because it is no longer supported and it got a virus, or hacked. The security is not kept up-to-date since they are no longer supporting it. OR The OS became corrupt, which it would need the OS repaired.
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