Is your computer feeling groggy and running slow? Geek Squad® Agents can diagnose the problem and provide you with a detailed report that will outline what it will take to get your computer feeling better. The fee for the computer diagnostic does not include any hardware or software repairs, but the diagnostic fee will be applied toward any repairs you want us to complete on that computer.As part of this in-home service, a Geek Squad Agent will:Troubleshoot and diagnose one PC or deviceTest all the hardware and software associated with the device for proper functionalityMake recommendations (including a cost estimate) for repairs or upgrades to help the device achieve peak performanceNote: Repair service is not included.Steps to Use Card and Receive ServiceOnce you receive your card in the mail, please follow these steps:Call 1 800 GEEK SQUAD (1-800-433-5778) to speak to a customer service agent.Notify the agent that you have a prepaid card.When instructed, scratch the gray security coating off the back of your card and provide the code to the customer service agent.Schedule an appointment for service based on what time works best for you.Services have a 30-day labor warranty, but are not returnable after the services have been performed. See for more details.
To cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Note: If you have ordered a new desktop or laptop computer, be sure to reschedule your appointment if you are notified of a product backorder or delivery delay.Questions?Call us toll free at 1 800 GEEK SQUAD (1-800-433-5778).Geek Squad services available for order online.
