Promotional E-Gift Cards Terms and Conditions

Select BestBuy.com orders, including store pickup, will receive an e-gift card. A valid e-mail address is required to redeem. The e-gift card will be created and sent out after your eligible product is received, shipped or picked up in store. You may be asked to confirm your e-mail address, and, if asked, you must respond to that e-mail within 60 days to receive the e-gift card. E-gift cards are subject to the terms and conditions below, which may change from time to time. Best Buy promo e-gift cards are NOT the same as Cash Star Best Buy e-gift cards.

General Terms

Redeemable in any U.S. or Puerto Rico Best Buy retail location or online at BestBuy.com® where available for merchandise or services, including some Magnolia Home Theater®- and Geek Squad®-related services, excluding prepaid open-loop cards and third-party gift cards.

No expiration date, no fees. Not redeemable or returnable for cash. Not a credit or debit card. Not valid as payment on a Best Buy credit card.

Check gift card balance at any U.S. and Puerto Rico Best Buy retail locations, online at BestBuy.com, or call 1-888-716-7994. Must have card number available. An e-gift card may be available for reference in BestBuy.com accounts in the order details section of your account.

All terms enforced except where prohibited by law.

Providing a Valid E-Mail Address

Best Buy is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate e-mail address. Please check to make sure the e-mail address is correct and contact Best Buy online at BestBuy.com, or call 1-888-716-7994.

If you have provided a correct e-mail address, but the e-mail containing the e-gift card has not been received within a reasonable period, the following is a list of the most common reasons why delivery may have failed:

  • Spam filter blocked e-mail or routed it to a bulk/spam folder
  • Recipient's firewall blocked the e-mail
  • E-mail inbox is over size limit
  • Invalid e-mail address

If a spam filter is blocking BestBuyInfo@emailinfo.bestbuy.com e-mails from getting to an inbox, the e-mail options will need to be modified so that BestBuyInfo@emailinfo.bestbuy.com e-mails are not considered spam.

E-Gift Card Replacement

Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance. If an e-gift card CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF BEST BUY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CARD.

Special Offer Returns

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

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