Jitterbug - Smart Easy-to-Use 4G Prepaid Smartphone - Black (GreatCall)

With a modern look, the new Jitterbug Smart is designed with GreatCall's signature simplicity. While most smartphones are complicated with tiny icons and multiple screens, the Jitterbug Smart has large icons that are organized in a single list on one 5.5-inch display. This simplified approach is user-friendly and engineered specifically for seniors. GreatCall offers a variety of affordable cell phone plans with data for seniors for as low as $17.48/month. Turn your Jitterbug Smart into a personal safety device with GreatCall’s exclusive health and safety apps like 5Star, Urgent Care and MedCoach.

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$99.99
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Was $149.99
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Overview

What's Included


  • Jitterbug Smart Easy-to-Use 4G Prepaid Smartphone
  • Lithium-Ion Rechargeable Battery(pre-installed)
  • USB Cable
  • User Guide
  • Wall Charger

Ratings & Reviews


Overall Customer Rating:
86% of customers would recommend this product to a friend (314 out of 368)

Features


Quad-core 1.1GHz processor

Delivers good overall performance for opening and running applications, flipping through menus, running home screens and more.

4G LTE speed

Provides fast Web connection for downloading apps, streaming content and staying connected with social media.

5.5" HD touch screen

Extra-large screen is matched with a slim body to comfortably fit in your hand. Offers 16:9 cinema-like screen ratio that's perfect for viewing of videos, photos and games.

5.0MP rear-facing camera

Capture images and videos on the go. Also includes a 2.0-Megapixel front-facing camera.

Dedicated 5Star button

5Star app immediately connects you to a highly-trained Agent, who can help in any emergency.

* Phone activation required before use.


Overall customer rating

4.2
86%
would recommend to a friend
  • Rating: 4 out of 5 stars

    Good phone for Seniors

    Posted
    Deb1205

    This is my first time really using a smart phone. The Jitterbug Smart has a very nice 5.5" screen with the time, date, phone number and 5star button displayed in large typeface which makes it very easy to see and read. The quick start guide was very easy to follow, even for the "tech challenged" like I am. The unlock feature is very easy, no "password" number to remember. I like the fact the home page is divided into two tabs, one for your primary apps and one for your people (contacts). If you want to look at the remaining apps the words "all apps" is located at the bottom of the phone and when tapped will bring up all the others, also in a single line list. Again, reading through the quick start guide and the users guide was very easy and simply stated to help guide a non-tech user through each section of the phone. Listing the apps in a single line makes it so much easier to see and they are big enough that you have no trouble pressing the right one to open. The sound clarity is very good while talking on the phone and the volume level brings it up loud enough that anyone with hearing trouble should be able to use this phone. The camera and video app is pretty straight forward although I did have to refer to the user guide to find out where my photos went after taking pictures. Having the 5star "panic" button right on the face of the phone is definitely a plus if you are a senior and by yourself in any given situation. The one downside of the 5 star button location happens when the screen is black, you have to push the power button to bring the screen back up and if you are in a panic situation you might get flustered and not be able to open the screen to press the red 5 star button. If you are not used to a large phone such as this it will feel very awkward and overly large in your hand, especially if you are like me and still use a flip phone. With the buttons on the side, I do tend to find myself inadvertently either hitting the volume or the power button while holding on to the phone. I would definitely recommend this phone to any senior considering a smart phone, it is very user friendly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not great for a seriously visually impaired person

    Posted
    Ellyn

    I acquired the Jitterbug initially for my 91-year-old mother to use. She had never used a smart phone before and was looking for something she and my father (who is nearly blind) could both find useful. She is very sharp but still had problems using it without someone to show her how. I currently am using an iPhone and found it not very intuitive, although that could be due to the fact that I'm not familiar with an android system. The first thing that I tried to do was enter my contact information for her and it took both my daughter and me to figure out how to do that. My mother found pulling up texts easy but difficult to respond to. She didn't even attempt to use the camera. Her biggest concern was that although the phone featured the 5* button, it was unusable for someone with limited visibility because there was no tactile button to find to push. There was also no way of sending an emergency call verbally as her current flip phone could do. She also commented that to use the 5* feature as effectively as a life-alert bracelet or necklace meant that you needed to carry the phone with you at all times, even walking around the backyard or using the bathroom. She noted that the battery life of the phone was very short and needed to be recharged every day. On the plus side, the phone itself has a nice large display system that makes it easy to see and hit the first time with your finger without error. The monthly cost of service is also a huge plus for those who aren't as attached to their phone as the younger ones are. I do feel that with a little more help my mother could enjoy many of its features, but her concern about getting something that my blind father could use in an emergency makes this phone not as useful as it could be. All-in-all my mother and I both feel that the phone would be of use to someone a little older than me but not to someone that is wanting it to be a life-line in an emergency.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic Phone - 2 Phones in 1

    Posted
    Bear842

    The phone was easy to set up. Following the Quick Start Guide, I had no problems with the initial startup. The Jitterbug is actually 2 phones in one. It is a phone for Senior Citizens who want absolutely no frills but to talk, get voicemails and have limited apps supplied by Great Call. On the other hand, if you want a Smart Phone, as I did, it requires some basic knowledge of how to install an app and aligning it to your screen. My old phone is a Motorola Razor Droid. When I compare the two, I find many similarities, which I like. You still use the Play Store to get your apps and then you can place your icons where you want. You can even relabel them, which is a feature I also like. Setting up Voicemail was a bit tedious but a call to Great Call solved that. I found the Customer Service to be excellent and fast. A couple of items I wish they’d improve on have to do with the battery, which by the way is not removable. Make sure you switch the Battery Saver option to on. Now, if you charge the phone, the Battery Saver automatically turns off. This, they need to correct. Otherwise each time you charge the phone you have to manually go back in and switch it back on again. Overall, its reception (Verizon Network) is great. The visual is appealing, although the wallpaper choices could be improved. The sound is quite clear. I really like the 5.5” screen and the icons and fonts are excellent. For the price, you really get an excellent value, great service and a very appealing phone. It will replace my Motorola Razor quite nicely.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to Use, especially for seniors

    Posted
    Ruth

    What I like most about the Jitterbug Smartphone is that unlike my iPhone, the Jitterbug home screen is not cluttered with lots of icons, most of which I will probably never use. My home screen only has the 6 main icons that I use most frequently - phone, text messages, camera, photo album, email and Google Chrome (which I added after removing brain games). Yet the other icons (weather, settings, calendar, calculator, etc) are easily accessible if I need them. I also like that all the icons are clearly labeled so there’s no question about what they are for. And like the numbers on the dial pad, they are VERY LARGE and easy to read, even without my glasses. The User Guide that came with the Jitterbug made it very easy to use, and easy to personalize for my needs. Although I have an iphone, I rarely used it because it did not come with a user guide and I did not know how to use it even for some of the most basic functions. So I only used it to make and receive calls when I was away from my land line at home. The Jitterbug User Guide was detailed enough to make the phone very user-friendly. I can see myself getting a lot more use from my Jitterbug that I did from my iphone. Also, the size of the phone itself makes it comfortable to hold, and it’s large enough so that it doesn’t get lost in my bag. I do wish, however, that the sound could be a lot louder. Unless I am in a reasonably quiet place, I find it somewhat difficult to hear the person on the other end of the line.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Seniors Take Note!

    Posted
    Sweeper15

    When I first started to explore my Jitterbug Smart I was happy to see the familiar Android set up I was used to seeing , but once I climbed into it I found features that I had not seen on any phone before this one. Seems the Jitterbug Smart's apps are set up to aid an ever growing segment of the the population that has been totally ignored by other so called "Smart Phones"...SENIORS! Yeah, we're not cool, we don't throw money around indiscriminately to own the next new thing, but we use phones, we have needs and the Jitterbug Smart addresses those needs. 1. The Home Screen is laid out is a simple, easy to read manner. 2. The Android operating system that is easy to use and understand. 3. Now this is important! There is a suite of apps that address our health, our conditions and our provides all just a fingertip away. 4. The phone is affordable!!!! In a world of crazy prices for $martphones, the Jitterbug Smart costs less than a down payment for one of those other phones. 5. They have usage plans that fit anyone's needs and pockets. The only drawback I found on the JS was a low megapixel phone. Hey I'm a grandparent and I'm constantly snapping pics of the grandkids. The phone is adequate, but that's it. All in all its a good phone, for a targeted audience at a great price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Call CS lacking & Jitterbug manual useless

    Posted
    muny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I chose Jitterbug smart ph for reduced cell ph cost, no contracts & reduced monthly charges. The Jitterbug smart ph was set incorrectly at factory & unable to display the proper screens to pick up incoming calls or texts. The manual that comes with the ph is useless to troubleshoot problems. Their CSR admitted this factory setting has been a problem. Calls are rushed. The CSR told me she only had so many minutes to stay on a call, therefore resolving problems is ineffective. Eventually, I was connected to tech support who reset the phone & showed me that there is both a Jitterbug & Android format on the phone. In Jitterbug format, there is little a consumer can do to change settings. In Android format, the consumer has full access to all Android features. The Jitterbug smart ph is marketed to senior citizens as easy to use. I strongly disagree. Perhaps the Jitterbug flip ph is better for seniors. It is very easy to hit a wrong button on the smart ph that can totally affect usage & the consumer cannot resolve problems using the manual. Calling CS first level support is useless & I found the tech support knowledgeable but very condescending, argumentative & set on making it clear that it was I who caused the problem when in fact it was defective from the start. I bought my ph at Best Buy. The sales person told me my contacts & photos could be transferred from my iphone when in fact they could not. Another Best Buy employee told me they could be transferred via blue tooth. It didn't work for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Jitterbug Smart

    Posted
    1970Shutterbug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While this is marketed as an easy-to-use smartphone for the elderly, I find it more difficult to navigate than my own smart phone. My mother-in-law, thankfully had the assistance of myself and my husband to assist her in navigating the set up, installation and initial use of her Jitterbug. Had we not been here to help, I'm certain she would have returned the phone to the store extremely frustrated. The Pros: Large Icons, Simplified Menu, and 5 Star service (medical assistance that we don't use or pay extra for). Great customer service. The Cons: The selection of ring tones are not loud enough for most seniors who are hard of hearing and the screen is super sensitive. Blocking callers is much more difficult and necessitated a call to customer service to learn how to do this. The usage meter is misleading as we paid for unlimited talk and text but her phone is unaware of this and has her "going over" minutes on the usage meter. (We called customer service and they can't fix this.) Also, they offer limited data (2 g max) which could result in data overage. In my opinion, this unit could benefit from some small changes that would make it even more user friendly and easier to use for the seniors to whom it's marketed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's Verizon :(

    Posted
    good4dad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's a very handy phone and somewhat easy for my dad to use. He still get frustrated with some of the functions but seems to be able to handle the very basic functions. Unfortunately, I was unaware that they used Verizon as their carrier; had I been made aware of that fact I would not have purchased it. I even asked the sales person before I purchased it who the carrier was...the answer was simply GreatCall. Where we live the service is horrible; which is why we had to leave Verizon in the first place after about ten or more years with the company after moving out to Front Royal, VA. Our phones just didn't work very well in our particular area although the coverage map says it would work here. You have to go outside and halfway down the driveway sometimes to get a signal. Which brings us to the second issue; he can't keep the phone charged as it's always searching for a signal. We have invested too much effort & money into it to quit now and dad doesn't handle change very well. Going to a smart phone was a big enough shock for him to begin with. If not for that one issue with the Verizon service it would be a great phone. We just can't rely on it here at the house. We'll stay with it for now until another opportunity with a more reliable carrier comes up.

    No, I would not recommend this to a friend




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