KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black stainless steel

This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate, but I knew that when I purchased it. The ice maker is great - with a large removable ‘bucket’ if you need quick access to it. The temperature read outs on the door only tell you what the temperature is set at... but not what the actual temperature is inside the fridge and freezer. But all of this is manageable, if it remains reliable. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color, which I later found out is rust forming and dripping down. Every so often, I have to wipe it up as it pools under the bottom drawer, but it has now resulted in permanent staining (see images). The ‘stainless steel’ accents on the drawers are also very poorly done - I just used disinfecting wipes and it took the alumiminum finish right off. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years. To the credit of the GE customer support team, they got someone out to me within 24-hours and identified the compressor as bad and needing replacing, which they would have parts for in another 3 business days. However, the permanent staining on the inside from rust is something I just ‘have to live with’. It makes the fridge look dirty and gross - not a place I want to put food into!

We have had continuous problems over the past 5 months that we have had this counter-depth side-by-side fridge/freezer (model KRSC503ESS). After about 2 months the appliance started making terrible noises. We had noticed that the freezer had been going through freeze thaw cycles to the extent that some of out food is completely thawed or hard as a rock. Other times the items on the top shelves of the freezer were soft and squishy and those on the bottom shelves were solidly frozen. On the refrigerator side of the appliance, ice formed behind the bottom drawers such that we were unable to open the drawers. Meanwhile, like the freezer, the items on the top shelves were barely colder than room temperature. We called a technician who came out to repair the appliance, who seemingly did so. He indicated that there was a sensor in the middle, right hand side of the fridge that needed to be un-blocked. So we re-arranged the shelving and have left that sensor with a wide berth. Since then we have continued to have temperature problems with items on the top shelves still at near room temperature (have had to throw out a lot of food), and ice forming behind the bottom drawers. I have had to remove ice behind those drawers twice now. And have since experimented by removing a bottom drawer completely in hopes that temperature balance/circulation would improve. We will either need to have a repair person come and service the unit every couple of months for the life of the product or hope that KitchenAid will replace the unit entirely with something that does work or reimburse us the cost of the appliance.

My husband and I purchased this fridge in August. 4 months later the ice maker and water dispenser stopped working. We immediatly called Kitchenaid and they scheduled a technician to come out and diagnose the problem. In the meantime we noticed that the drip pan under the fridge was overflowing and spilled out over the pan and onto the floor creating damage to both the cabintry base around the fridge and the floor underneath. When the technicician came out he said that it was an issue he had never seen and needed to order a part that would take 2 weeks to come in (mind you we had already waited almost 2 weeks for the initial appointment). Fast forward to a few weeks after installing the part and yet again, the same thing happened. This time the water dispenser would go out randomly and come back on. We called Kitchenaid and they said they would send a tech out. They sent out the same guy who could not duplicate the problem on the spot so he procedeed to tell me basically it was our problem and he couldn't do anything. After going out several more times randomly since his visit in Feb, I called again today hoping to arrive at a better solution such as exchanging the fridge, and have once again been told that the most they can offer is to send a tech out. I would stay clear of this fridge as well as KitchenAid all together. Their customer service is HORRIBLE and the "conflict resolution manager" flat out said that they will waste more resrouces in repairing this new fridge rather than just standing behind the product and exchanging it.

we are on our 3rd attempt of this model since 11/17! It is beautiful, no doubt, but apparently has manufacturing quality issues. First one delivered didn't cool at all and had to be replaced. 2nd one worked great about 7 months then began having an issue with the ice/water in door...sporadically, when the ice handle was depressed, water would shoot out the water side...a messy surprise. After a couple months of this, it became constant so we had to leave a cup sitting under the water spout to avoid a mess. Geek squad guys came out 3 times, threw parts at it, then finally gave up and replaced the fridge 3 months ago...we were all hoping the 3rd time would be the charm, but alas, it was not to be. Several weeks ago we noticed vegetables were freezing in the produce drawer; cheese in the mid drawer and milk on the top shelf actually spoiled...reached out to the geek squad again only the learn they no longer service any appliance made by whirlpool (not sure where that leaves the extended warranty we purchased, but will sort that out); whirlpool sent a local company out today who said it appeared there is a malfunctioning switch; he will order and hope it comes in this week. I do love the design, look and layout of the fridge, just wish we could get one that actually WORKS!! Our fridge space was built for the dimensions of this model so we have limited options. This is pretty pitiful considering this brand is considered 'top tier'. We have a 25+ year old Amana humming along in the garage that is more impressive than this! Get it together Whirlpool!

We got our fridge at a steal price (almost 50% off!) as it was an open box item, plus it was so hard to find a counter depth fridge. I don't know if I would have paid full price for it, but I do love it and the inside is so beautiful. You notice the difference once you open the doors and see the lighting, shelving, and overall materials used. As far as functionality goes, it has been running for about 3 months and the only thing we hear is ice maker going off once in a while, but that doesn't bother us. It's an ice maker for goodness sake! The shelving is a little tricky as you need to make sure it's placed correctly or else door may not shut properly, but we figured that out quickly thank goodness. We had thought there was something wrong with door and it turned out it was just some food sticking out slightly. I notice the food is always perfect temperature as our old fridge wasn't as cold as this one....what a difference! Freezer works amazing and overall I love the fridge. We decided to get the dishwasher and it truly makes the kitchen come together!

I have had this refrigerator for a couple of weeks. It replaced a refrigerator from another maker than failed after about 14 months, which itself was a replacement for a refrigerator from that same other maker that failed after about 3 years. Both of these other refrigerators developed leaks in the sealed system, so I was looking for a model that had a parts and labor warranty on the sealed system of at least 5 years. This KitchenAid comes with a relatively good warranty. The freezer section is about 13.5 inches wide and the trays in the freezer are about 13 inches deep, which is larger than some other models, which I like. The refrigerator is relatively quiet, but occasionally makes a faint high-pitched whirring sound, which I will have to get used to. My wife does not like the water dispenser in that the location of the spot where the water comes out is a little too close to the back, so water tends to be spilled a bit. All in all, we are happy with the refrigerator, but cannot judge durability until a few years from now.

We replaced a GE Profile refrigerator that was about 15 years old. The GE refrigerator was a problem right from the start. We had to make repairs almost every year - problems with temperature control, ice, water freezing in the door and towards the end it was very loud. This refrigerator we have had for a little over 2 months and we absolutely love it. For the counter depth it is laid out in such a way that we feel that we have so much more usable space than we did with the GE counter depth. The lighting inside is GORGEOUS - it looks like a magazine. Plenty of room for drinks and food in the door and the inside space is very usable. The ice maker is great (LOVE the shape of the cubes) and the refrigerator is very quiet. Only downside is there is not temperature gauge for the inside temperature. I bought a refrigerator temperature and it seems to hold an excellent temperature range - keeping food nice and cold and the freezer is very stable. We are thrilled so far. Highly recommend!!!!

Let me first say this is a beautiful refridgerator. Unfortunately once a year was up and the warranty expired the problems began. Water slowly drips out of water dispenser 24/7 and runs down front of freezer door leaving stains on door and puddles on the floor. Apparently this is a common problem and you have to buy a special kit to even attempt a fix :(. Secondly the ice maker stopped dispensing ice due to a broken agitator at exactly 12 months and 2 weeks from the date I purchased. Thirdly the refrigerator does not cool to the temperature on the digital display. I bought a thermometer so that I could adjust the temperature inside the fridge properly. 37 degrees on display equals 45 degrees inside fridge. My old (12 years) Kenmore that I moved to the garage still works better than this kitchenaid, unfortunately it is not as pretty or it would be changing places.