KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black stainless steel

I have had this refrigerator for a couple of weeks. It replaced a refrigerator from another maker than failed after about 14 months, which itself was a replacement for a refrigerator from that same other maker that failed after about 3 years. Both of these other refrigerators developed leaks in the sealed system, so I was looking for a model that had a parts and labor warranty on the sealed system of at least 5 years. This KitchenAid comes with a relatively good warranty. The freezer section is about 13.5 inches wide and the trays in the freezer are about 13 inches deep, which is larger than some other models, which I like. The refrigerator is relatively quiet, but occasionally makes a faint high-pitched whirring sound, which I will have to get used to. My wife does not like the water dispenser in that the location of the spot where the water comes out is a little too close to the back, so water tends to be spilled a bit. All in all, we are happy with the refrigerator, but cannot judge durability until a few years from now.

We have owned a similar kitchenAid model for three years. There's a flaw in the design of the base that catches water under the dispenser. It allows water to drain down inside the door and it also allows the water to stand and cause corrosion to begin forming on the parts. After three years my nice-looking stainless steel refrigerator has a large amount of corrosion all inside the dispenser area. I have a best buy extended warranty on the refrigerator and they will not fix it because they do not cover finish problems. The only way to repair the corrosion is to replace the door which is a $1200 part.

We have had continuous problems over the past 5 months that we have had this counter-depth side-by-side fridge/freezer (model KRSC503ESS). After about 2 months the appliance started making terrible noises. We had noticed that the freezer had been going through freeze thaw cycles to the extent that some of out food is completely thawed or hard as a rock. Other times the items on the top shelves of the freezer were soft and squishy and those on the bottom shelves were solidly frozen. On the refrigerator side of the appliance, ice formed behind the bottom drawers such that we were unable to open the drawers. Meanwhile, like the freezer, the items on the top shelves were barely colder than room temperature. We called a technician who came out to repair the appliance, who seemingly did so. He indicated that there was a sensor in the middle, right hand side of the fridge that needed to be un-blocked. So we re-arranged the shelving and have left that sensor with a wide berth. Since then we have continued to have temperature problems with items on the top shelves still at near room temperature (have had to throw out a lot of food), and ice forming behind the bottom drawers. I have had to remove ice behind those drawers twice now. And have since experimented by removing a bottom drawer completely in hopes that temperature balance/circulation would improve. We will either need to have a repair person come and service the unit every couple of months for the life of the product or hope that KitchenAid will replace the unit entirely with something that does work or reimburse us the cost of the appliance.

What the heck. Just bought 1 1/2 months ago and not working properly. The fridge is warm and ice is forming. Called for repair and have to wait 4 days. Lost all my food.

My only issue is that the water dispensed from the door is not cold and I can't find any way to adjust this.

Within 8 weeks of purchase the freezer quit working for about 48 hours. Now I hear water sloshing every time I open and close the freezer door

My husband and I bought KitchenAid Model: KRSC503ESS 22.7 cu. ft. counter depth side-by-side refrigerator approx. 4 months ago for our family of four. It replaced our 25 year old Whirlpool refrigerator that was still working. KitchenAid Model: KRSC503ESS has a terrific feature that is not available by any other brand and was a necessity for our space that is 36" wide with a wall on the freezer side. The doors are constructed just like a built-in refrigerator. When open, the doors protrude only slightly in width from the refrigerator cabinet. We never thought we would like the in-door ice/water dispenser as much as we do. The freezer is nice and large. The refrigerator is a good size. We like the bottle rack and always use it. The refrigerator is sleek, beautiful, and quiet. It is very easy to keep the stainless steel doors looking beautiful with stainless steel polish.

LED lighting is amazing. The storage is surprisingly large. The vegetable pull out drawers are a bit on the smaller side. All the shelves and side shelves are adjustable. Plus you have the flexibility of having 4 to 5 shelves. The ice maker and water spout part of the fridge is large enough for large glasses. Water dispenser has a auto mated ounce calculator. The water pressure that comes out of the water dispenser is strong and powerful. You do not have to wait a long time to fill a glass of water. We are a family of four.