LG - 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Enabled Refrigerator - Black stainless steel

I purchased an LG French door refrigerator model # LFX33975ST on 6/22/14. I paid $2263.94 for it. 6/ 4/18: The refrigerator and freezer stopped working. I called LG. They set up an appointment for 6/7/18 for a technician to come. All of our refrigerator contents were in coolers or garage refrigerators by this time. 6/7/18: An LG technician came and determined that the compressor needed to be replaced. He told me he had to order it. 6/12/18: An LG technician came and replaced compressor (8 days after the unit stopped working.) The new compressor did not cool the unit or completely freeze things in the freezer,, so I called again. LG set up an appointment for 6/18/18. 6/18/18 - Technician came on 6/18/18 and installed a second replacement compressor. 6/27/18: refrigerator and freezer and icemaker stopped working. I called and was told that there were not available technicians at the time but that someone would call me within 24-48 hours. I was told a dispatch team would call me. I asked to speak to a supervisor but was told that there was no way I could do so. I was told to call at 5:00 and ask for a supervisor. I was again not transferred to a supervisor. I spoke to April, who told me that, “since it is a reclaim, she will transfer me to the Reclaim Department to dispatch. She told me that the next available appointment would be 7/2/18 from 1-5 PM. 7/2/18 –I called LG and was told by Lara that the unit is now to be dealt with by the ‘reclaim department’ since we had reached our total allowable number of service visits 7/11/18 : LG came again to look at the unit 8/1/18: I called LG because refrigerator was making a loud rattling sound after the second replacement was installed. I also told them that the refrigerator and freezer and icemaker were not cooling/operating correctly. I was told that this noise was due to the new compressor. I was told there is a 30-day service warranty on the repair. 8/2/18: I called LG to set up a service appointment. There were no appointments available. 8/8/18 – The unit was still not working correctly. I called LG and was told someone would call me back. Nobody called back. 8/13/18 : I called LG because the refrigerator was not cooling and the freezer was not freezing and ice maker had stopped working after the second replacement compressor was installed. I was told by John, a supervisor, that the case had ben sent to the service manager and our unit is considered “LG Out of Warranty”. He said he could see all of the documentation of what has happened with our unit. He said there is a limit of 4 work orders and then LG understands that the customer doesn’t want to keep repairing the unit. He said he would send our case to a Service Manager and for proper resolution. He said that LG “may buy the unit back”. He also said that they offer a “100% guarantee that they will do what the customer expects” and that a case manager would contact me within 1-2 business days.” I told him I wanted a refund and that I do not want another LG product. 9/11/18 –Called LG and was told by Chloe that a Service Manager would call me within 1-2 business days. She said ‘a defective return authorization” was needed and there were no available technicians at the time. She said that that someone needs to declare that it is “unrepairable” and that ‘it is a “Reclaim.’ She said a technician would call me before 4PM that day. Nobody called. 9/13/18 – I called because I never received a call back from LG. I called and was told by Mia that the case was already sent to a ‘special department” and that I should receive a call back within 24-48 hours. 9/19/18 I called because I never received a call back from a technician. Is poke to Mia who transferred my to Terry (the Supervisor of Executive Services). I was told by Terry that the executive department would provide “a resolution or repair.” Terry stated that he would send a request for availability for someone to come to our house to deem the unit unrepairable.. He said that the most recent repair is covered under warranty for 90 days and that our unit is out of warranty and qualifies for a “reclaim”. He told me that “reclaim” means that they will give me a 15% rebate off the purchase of a new LG refrigerator. He then said that he is doing a ‘courtesy reclaim” which he said means that they will come and look again at the unit. If they come again, he said the technician would have to declare the unit ‘unrepairable’ . He said that this is the only possible resolution to the problem. They will only offer a 15% rebate off of a new LG refrigerator. I told him that I do not want another LG refrigerator and that I want a full refund. 9/26/18: Currently, the icemaker does not work and the refrigerator and freezer are not operating effectively.

Having to choose a counter-depth refrigerator really limited our options, but this one exceeded my expectations. On the exterior, the silver stainless steel looks so clean and smooth. I think it's supposed to be fingerprint resistant, but you'll notice little smudge marks start to appear after some use. Not a big deal and easy to clean. Also, the exterior will NOT hold magnets. So our fridge went from being filled with magnets and hanging things up to nothing on it. Again, not a big deal. The water and ice maker are located on the left door (if facing the front) and seem to have better quality then most water/ice makers i've used on fridges before. No plastic-feeling levers to push on. They feel pretty solid. The see-through window is nice and is tinted a bit to keep what's behind it not overly visible. The two-knock feature is cool to have, where it lights up inside to show you what you have. You have to knock somewhat hard, though, and in quick succession. The options and settings are all embedded buttons below the water/ice maker. The ice style (cubed or crushed) remains lit up, but the others will turn off after not being used for so many seconds. That can make it difficult to change a setting in the dark, but just run your finger over a button and they all light up again. Inside, the LED lighting really lights up the fridge. It's a very bright, white color along both sides and looks real nice. There's plenty of room to store items in. There's 3 bins plus a pull-out drawer that you can choose one of three selections to describe the food in it that will set the appropriate temperature. Also, the ice maker takes up very little room inside. LG calls it a slim design something and they're right. It doesn't take away from your inside storage at all. Also, the ice it makes is smaller cubes than you'd normally find and we love it. Apparently LG has their own sized iced cubes that are a bit shorter width-wise, but it's a good thing. There's an air filter inside to keep foods fresh and is very easy to access if it needs changed. Same thing goes for the water filter.

Was drawn to this model for its high tech design and counter depth dimensions. Love having the door-in-door. Lots of bright LED lighting allows for great visibility throughout. It truly is a showpiece. Some things to be aware of... The interior seems to be much bigger than our older counter depth Kitchenaid. And for good reason. This LG is almost two inches deeper than the Kitchenaid we are replacing. So even though this is labeled counter depth, just know that it will extend out further than you may have expected. Know your dimensions. At first, I loved the idea of having three drawers for fruits and vegetables. Most refrigerators have only two. But having three results in smaller drawers, and much to my dismay, a celery stalk does not fit. Not a show stopper, just a minor annoyance. Another feature that influenced my purchase was the wi-fi capabilities and its connection to Amazon's Alexa. Setup of the wi-fi via smartphone was challenging but after a couple of tries, was successful. Unfortunately, there are very limited features that you gain by accessing this LG refrigerator via your smartphone. I would have thought that maybe I would be able to check the temp of the cooling or freezer compartments. Nope. Was hoping that I would get a notification on my cell phone if I left the door partially open. Nope. The only active function that the smartphone app provides is to tell me what the temp settings are and also allows me to make changes to those settings. There is also a function that will show you how many times the door has been opened and how it is doing from an efficiency standpoint. That is useful info, but much more control could have been built into the app. All in all, we love our new refrigerator and would buy it again if we had to do it over. Am hoping that we will see additional features added to the smartphone app over time.

Well I wish I would have read the reviews prior to purchase. First I was shocked that the right hand door did not open all the way. So you needed to open both to get most items in. This also required you holding the right door with your shoulder. This would pop open the interior door. Very annoying. Secondly the compressor went out 2 days before the warranty was up. Usually this works in the opposite direction. When the technician came out I explained my disappointment in the door setup. He showed me where the door stop was on the bottom side of the hinge. I was able to take a dremel with a grinding disc and shave back the tooth. This made it better but not what i wanted. I proceeded to dremel off pieces of plastic on the top and bottom of door and cabinet. This is really not noticeable at all and I now have full functionality of the unit. You will want to slightly raise the left side of the unit to prevent the right door auto close feature. This now works as intended. We'll see how long this compressor lasts! I understand around a $500 repair.

Our household just acquired the LSFXC2496D french door refrigerator and so far it is performing to our satisfaction. My immediate concern being reliability issues with all LG refrigerators using their "linear compressor" technology which are failing at very alarming rates. Other concern is the refrigerator compartment will not go any lower than 28 degrees fahrenheit no matter how low you adjust the temperature via the membrane pad. Freezer compartment on the other hand is adjustable in temperature as validated by using a thermometer. My finally concern is LG will not provide either service manuals or part numbers for any of the components with their refrigerators. This is a extremely expensive appliance and after the warranty runs out I want to be able to source replacement parts to replace myself. This is a refrigerator LG...we are not attempting to send a man to the moon so fix this if you want better reviews. If LG monitors all these reviews they will see that the weakest link is still their "sealed system" along with their linear compressor which still to this day are failing at very alarming rates

Being limited to a counter depth refrigerator typically means a limit on features. This refrigerator for our use has met our expectations for features and functionality. Our previous 5 year old GE Profile machine was a frustrating refrigerator from the onset and we expected this counter depth to be the same. We have been pleasantly surprised at how well our items fit the adjustable shelves, and the humidity control for better produce life. The refrigerator is much quieter than our previous unit and one of the biggest plus side for us is the ice maker. The LG unit makes ice quickly and dispensing with no issues. We are getting used to the french door style verses the side by side. We love the color and the quick access door. The led lighting is bright and inviting throughout the inside. A couple thoughts that could be improved is the dashboard panel lettering is difficult to see without it being lit up. I wish it had an option to have the light lit up in a soft mode in order to read the various dashboard options. The other is the ability to display the actual temperature verses the temperature setting. I'd like to see the temperature that is chosen and the actual temperature of the inside.

I just got this fridge. Like everything about it so far. With one glaring exception: there is no place for a tall bottle to stand up in it. Actually, if you are willing to modify it slightly there IS a place. To get it: 1. Remove the middle shelf-bin from the Instaview door. 2. Replace it with a piece of white ABS plastic, that you configure to ‘insert’ into the existing shelf supports. Now you have a narrower middle shelf.... and plenty of room for that magnum of champagne you just opened to be placed on the lower shelf and stay nice and cold without spilling. You can fit two to three tall bottles in that space, and plenty of shorter bottles behind them under the newly-configured middle shelf. I do advise with this mod that you tape the internal door to the instaview closed, so the stuff does not fall out the back accidentally.

We purchased the black stainless; love the fiinish of it. It has black metal sides and black stainless front. I would like it if the display showed the time. the knock knock door has been more handy than i expected. I figured it'd just be a show piece but we actually use it...Surprisingly. Inside the fridge there are three small drawers and one long drawer. to be able to open the middle small drawer you have to have both doors open...this seems like a hassle and inconvenience because that is where i keep the cheeses...and it may actually say dairy idk. the lights inside are nice and the freezer is plenty spacious for us. the top drawer in the freezer will hold my baking sheet which works out nice when i patty and freeze sausage or anything that's on a baking sheet that needs freezing. Fingerprint wise---seems to do really good with resisting. the ice maker part easily fits my yeti cup underneath and the ice cubes are small enough that they easily go into our stainless bottles...the ones with the smaller opening....my other "old" fridge's cubes didn't fit well. Overall, I am happy we spent the money and hope this lasts for as long as our old one did. Oh, fitting a coke bottle....yeah, it don't fit well. you have to slide the shelf back and still the bottle fits tilted. you would need to remove the shelf if you had a tall pitcher or 2 liter you needed chilled.