LG - TONE Pro HBS-780 Wireless In-Ear Behind-the-Neck Headphones - Blue

Talk on your phone hands-free with this LG Tone Pro headset. It has dual MEMS microphones, so you can have clear conversations, and its Tone & Talk 2.0 feature reads your text messages and lets you record voice memos. This LG Tone Pro headset has a convenient talk time of up to 16 hours.

Headphone Buying Guide
$69.99
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Overview

What's Included


  • LG TONE Pro HBS-780
  • 2 EarGels ear tips (small)

Ratings & Reviews


Overall Customer Rating:
83% of customers would recommend this product to a friend (1447 out of 1752)

Features


In-ear design

Fits securely and directs music into your ears for full, uninterrupted audio.

Bluetooth 4.1 interface

Enables simple wireless pairing with your Bluetooth-enabled device. Supports HFP, HSP, A2DP and AVRCP Bluetooth profiles.

Rechargeable battery

Offers up to 16 hours of use and lasts up to 720 hours on standby mode.

In-line microphone

Lets you enjoy hands-free calls.

Stereo design

Delivers crisp tones.

Lightweight design

Provides lasting comfort while listening.


Overall customer rating

4.1
83%
would recommend to a friend

Expert rating

3.5

Pros

Cons

  • Rating: 1 out of 5 stars

    Avoid like the Plague!! Let the Buyer Beware!!

    Posted
    headphoneless
    • My Best Buy® MemberMember

    I don't normally leave reviews unless I am either extremely impressed or extremely disappointed. This is NOT an impressed review. I bought my first pair two months ago. Overall, the range was not that great, but it was not all bad either. If you were in an open room with no other kind of interference, you could possibly get about 20'. However, if there was a wall somewhere in between, forget it. You MIGHT get 10'. If there was a "warm body" (or even part of a warm body) between the phone and the earbuds, you could also forget about reception...this included an arm or a gut. (If I had my phone in my pocket and crossed either one of my arms across my chest or stomach, I got the annoying "Out of range. Trying to connect." message.) This frustrated me, but I put up with it. However, after only about three weeks of use at work, I noticed greatly diminished sound/volume (phone calls, music/audio books) in the left earbud to the point I had to have the volume on my phone maxed as well as the separate volume control on he earbuds maxed just to barely be able to hear the audio. Because of my work setting, I typically only use one earbud, so I could have just switched ears, but I figured I must have just purchased "the rotten apple in the bushel." So, I returned them to Best Buy where the folks who helped me were absolutely wonderful, and purchased another pair of them. Unfortunately, I quickly learned that the range impairments were not limited to the first pair. Then, again, after only about two weeks, the volume in the left earbud became severely diminished in the left ear. I carefully performed a thorough cleaning the earbud to ensure there was no wax buildup instead of the usual wipe down every couple of days, but that did not help. So I switched to the right ear. After about two weeks using it, the volume in it became so diminished I could no longer hear it. Needless to say, I returned them tonight and went with a different brand. As I talked to the sales people about the different brands of Bluetooth earbuds, they said they have heard a lot of negative feedback on these.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the headset did not meet your expectations. ^CP LG

  • Rating: 1 out of 5 stars

    Major fit/comfort issues; prior models are better

    Posted
    blabbermouthbassist

    I've owned two prior models of the LG Tone headsets (HBS-750 and HBS-730). Compared to those, the earbuds on the HBS-780 are a *very large* step-down in comfort and usability. They are difficult to fit in my ears, not comfortable to wear for any period of time, and they are prone to falling out of my ears (something that almost never happened with previous models. Also, the sliders for volume and track skip/reverse are somewhat less convenient than the discreet buttons on previous models. Specifically for the earbuds, I am having the following issues: The base of each earbud is a relatively long, wide cylinder which puts a fair amount of pressure on the parts of my outer ear near the ear canal (tragus and antitragus) when worn. The rear of each earbud is a semi-rectangular block that also puts some uncomfortable pressure against the helix of my ear. The length of the cylinder and size of the block also put the center of gravity of the earbud a fair distance away from the ear, which makes the earbud tend to pull away and fall out. For comparison, the previous models' earbuds had a relatively small contoured base that didn't exert any noticeable pressure anywhere on my ear. They were comfortable to wear for very long periods of time (i.e. multiple hours), and I never experienced an earbud falling out of my ear under its own weight. Aside from these issues, this product sounds good and seems to maintain a Bluetooth connection over a good distance. However, the above issues with the earbuds are deal-breakers for me. I cannot recommend this product. I will be looking into Best Buy's return policy for this headset.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you so much for the feedback. We have filed a complaint on your behalf, regarding the ear bud design, to let our R&D team know your dissatisfaction with our headset. We appreciate you taking the time to let us know what is going on so we can improve. ^CP LG

  • Rating: 4 out of 5 stars

    Good: Audio, Battery Bad: Mic, Durability

    Posted
    Oscar
    • My Best Buy® Elite MemberElite Member

    The Good: The audio is excellent and balanced, not too heavy on the low end. I watch movies, internet videos and various music genres and it performs well on all. The battery is great. I spend an average of 12 hours a week on my work commute and use these for watching videos and listening to music. I use these for an average of 8 hours of week for conference calls. To stretch the battery, I turn them off when not in use. The Bad: The mic on this model is over sensitive. When I'm on the train or bus, I often have people tell me that they can't hear me, because the background noise is too loud. In a quite environment, I’m told I sound clear. Durability.... That part kills me. My second set in a year and a half just lost total audio. I was on one functioning ear bud for a month. I had the same happen on the previous pair. It is my assumption that this is caused by two factors. 1) The ear buds easily fall out of the magnetic holder when you are wearing them, which leads to the second reason. 2) The wire connecting the ear bud is thin and flimsy. If you don't notice that the ear bud has detached, it can be caught on something and pull/break the internal cables. Overall, I do love the fact that I don't have to re-charge that often and it does have great sound. If I didn't buy the warranty (which is the only way I recommend purchasing these), I would never buy another pair. I'm returning these under the extended warranty this weekend and will be upgrading to the LG Tone ULTRA+, which have retractable cables.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Top shelf quality, usage and maintainability

    Posted
    BilsterWalts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would suggest anyone interested in a hard punch taking, top notch quality satisfying, ease of usage wearing, as well as minimal worry of damage to wires with this innovative and well thought out ear bud technology, and well placed button action hardware. You can't go wrong with this greatly crafted piece of well designed device. I give a 10 out of 10 on LG's best as far as I'm concerned technology. Hands mfng down. Get down on your savage beat yourself up workouts, or jam out when you're doing chores, bring yourself to a beautiful slumber on your sleep time, to vibe out observing nature in it's awe or meditating to illuminating tunes. I would get the warranty as well, it's worth it if God forbid something should happen with it by mistake. My final verdict -- its a win win. Certainly worth its value 10 fold. Do yourself a favor and get one, or two even when the other one needs charging cause you love it as much as I do. Lol! :P You work hard. You deserve it for yourself. Get it, and get more done! Let's do this! USH!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent, but could use work

    Posted
    Floyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using these for a few weeks now, and although I am pretty pleased with their performance, I think the physical design is lacking. First of all, the earbuds are held in place by magnets while not in use, which is pretty handy. However the magnets seem to be pretty weak, as I find one or both dangling more often than I would like. Also the earbuds themselves are too large, to the point where if you only insert the rubber part into your ear, they always feel like they want to fall out (and sometimes do). I've tried both sizes of the replaceable rubber inserts and neither seem to hold them in place. You can insert them further into the ear, but the plastic cylinder behind the rubber insert is too big and makes my ears hurt after a short time. As far as performance, the range is better than I had expected, the battery life is great and this thing charges very quickly. The sound quality is decent, but not as good as other corded sets I have owned. If these things fit better, they would be very close to 5 stars from me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    One ergonomic issue, otherwise great!

    Posted
    Chrispy1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to replace the LG Tone HBS-730 that I have had for fourish years, but I couldn't find another pair. I opted for this set, which has a longer battery life and better bass response. That is a big deal, because the old set only needed recharging twice a week and the audio was great for this price point. This new set delivers a richer bass response due to the larger driver and speaker. Unfortunately a larger driver requires a larger housing (a square w/ rounded corners), which does not fit neatly into my ear like the old bullet design of the HBS-730. So, after an hour or so it starts to cause a pressure-sore spot and requires repositioning. It may be no issue for you at all. I would like to give this thing a 4.5 based on my particular problem, but that isn't an option. You should buy these if you need long battery life, enjoy quality audio, don't get them TOO wet (sweating is fine, and so is a light sprinkle), and don't have an extra $150 lying around for the high-end sets.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent, quite simple magnetic ear buds

    Posted
    Brady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These have worked pretty well for car travel & around the house. There have been very few times that I lost connection at less than 30 feet away, and connecting to devices is usually easy. "Stand-By Time" of 30 days seems absurd, but I can say that "Maximum Talk Time"/music time isn't much less than 16 hours. Charging time seems ok. LG has a mobile app "Tone & Talk" that provides some additional features like reading notifications, voice memos, audible battery life, read last text, and audible time. App doesn't work if only phone or media audio is enabled. The on the neck design is fine, feels fine & not heavy, but I used to instinctively leaned my neck slightly forward when wearing them. Design barely fits collard shirts, MIGHT be worse when wearing a collared shirt, but I can't say for sure. Magnetic bud holders work well and no mini-cord issues yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty great..

    Posted
    Angela
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these LG headphones because I took a new job working overnight and I needed something to pass the time a little faster. My boyfriend had owns the older version of these (the LG HBS-730) and has for YEARS! At first I was using his, and was completely happy with them, but they were his.. not mine. I decided I wanted some of my own and, after reading and studying MANY online reviews, I decided to go with the HBS-780's. I was not disappointed. These headphones have GREAT battery life - they get me through a 8-10 hour day, no problem.. I even forgot to plug them in one day, and went to work the next night and they STILL held up most of my shift! The sound is better than that of the 730s. They are held in the neckpiece by magnet, which is only... Meh... HOWEVER, I have a very active job and am constantly moving around... They probably get knocked out by my hoodie, or something else that brushes across there. Bottom line - I love them, and would ABSOLUTELY recommend them :)

    I would recommend this to a friend

What experts are saying

Rating: 3.5 out of 5 stars with 1 review

Click to visit alaTest website
  • PCMagRating, 3.5 out of 5Will Greenwald on May 16, 2017
    LG Tone Pro (HBS-780)
    The LG Tone Pro is an inexpensive pair of wireless earphones with a comfortable design and a wallet-friendly price, but they could use a bass boost.Full Review


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