Lively® - Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month [Digital]
- General
- Brand: Lively®
- Model Number: Lively Preferred 2-Year
- Product Name: Preferred Health & Safety package for Apple Watch - 2-year commitment, $29.99 per month
- Card Information
- Card Format: Digital
- Subscription_Type: Health/fitness membership
- Internet Required: true
- Features
- Subscribed Product Type: Health & Safety Services
- Other
- UPC: 400064232728
This two-year Lively Preferred Health & Safety Lively Preferred Health & Safety package lets you get access to emergency help and medical advice, and your loved ones get peace of mind. In an emergency, big or small, just tap the Urgent Response button, and you'll be connected to a highly trained agent, anytime, anywhere. Urgent Care allows you to speak with a live registered nurse or a board certified doctor, and even get a prescription for common medications over the phone. The Link smartphone app keeps your loved ones informed about your well-being, so you can stay active and independent while they feel more connected and reassured.
- Urgent Response: Easy access to highly trained agents who will confirm your location, assess the situation, and get you the help you need, 24/7.
- Urgent Care: Speak with a nurse or board certified doctor from the comfort of your own home with no appointment or co-pay necessary.
- Link app: The Caregiver app gives your loved ones peace of mind by keeping them updated on your health and safety, right on their smartphone.
Q: Is this a one time fee or monthly?
A: Apparently yes there is a monthly service fee. However, it doesn’t say how much it is. The advertisement and Bestbuy item make it seem like the 2yr plan is $29.99. Kind of shady. From the fine print - “Monthly service fee excludes government taxes or assessment surcharges and may change. Lively Health and Safety Services are not included in Talk, Text and Data plans. Valid credit or debit card required for monthly service.“
Q: Is it a 39.99 charge or is it 39.99 every month for 2 years
A: Hello, we apologize for any confusion! We appreciate and thank you for your interest in our Lively Health & Safety Services. The fee is $29.99 a month, you’ll get unlimited access to Urgent Response, Urgent Care and GreatCall Link. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.
A: It does. And if you cancel before the two year contract is up, you can be charged up to $200 early termination charges
A: Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c. Again, we apologize for any inconvenience. If you have any further questions or concerns, we would be more than glad to assist you. Please call our Customer Service Team at 1-800-733-6632, between the hours of 5am and 7pm Pacific Time.
Q: Can someone please tell me if this is a one time fee or does it cost 29.99 monthly
A: Hello, we apologize for any confusion and we appreciate the feedback! We have recently updated our information to further clarify what the $29.99 fee constitutes. This $29.99 fee is a monthly charge for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. When you purchase a new Series 5 or greater Apple Watch and sign up for a Lively Preferred Health & Safety Package with a 2-year agreement, you can receive a promotional discount of up to $200.00 off your Apple Watch purchase. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.
A: Great question! No, as one of the many benefits of this service, you are not required to have medical insurance. In an emergency, tap the Urgent Response icon and you’ll be connected to an IAED-certified Agent who will get you the help you need. With Urgent Care, you can speak to a registered nurse or board-certified doctor anytime, day or night.
A: No because Apple Watch already detects hard falls and can connect you to emergency services, such as 9-1-1. This feature is available on Apple Watch series 4 and above. For additional information on Apple Watch Fall Detection; https://support.apple.com/en-us/HT208944. In the future, Lively Agents can add an extra layer of protection by placing a follow-up call to make sure you are okay and contact family members, if needed. Please stay tuned for more information on Live Agent Assist (coming soon).
Q: What is the monthly fee ? How much a month ?
A: We appreciate and thank you for your interest in our Lively Health & Safety Services. The monthly fee is $29.99 for the Lively Health and Safety services. This package includes unlimited access to Urgent Response, Urgent Care and GreatCall Link. For further details about the Lively Health & Safety Services through the Lively app, please visit our website; https://www.bestbuy.com/site/greatcall/greatcall-urgent-response/pcmcat1598968646892.c.
