I love this iced tea maker, and have made several pitchers of iced tea. It is very easy to use, and you just "set it and forget it." Long ago, I had an earlier version of the Mr. Coffee iced tea maker, and I used it all the time and wore it out. I bought a replacement, but that one had a plastic smell and taste to it - one that was the single tower type from 10-20 years ago. So, I stopped using that one and made my tea using the pitcher and basket, heating water in the tea kettle and standing at the kitchen counter with the timer....very tedious. So glad I saw this newer version and decided to get it since I had a gift card. Best decision I have ever made. Now, I have read the reviews and a number of people mentioned the thinness of the glass pitcher and possible easy breakage. Since I can be a bit careless with breakable items, I am using the old pitcher from long ago, with no problem as it is the same height and fits. Best thing of all, no plastic smell or taste. Wish I had bought this sooner.
PS, I am getting some rewards points for this review, but it has not influenced my rating at all.