On-Site Video Device Setup

Sit back and let a Geek Squad Agent set up your Roku, TiVo, or other streaming media player, or BluRay player.

After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778). Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.

• Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
• Connect 1 new video device: We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.
• Download new features: We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.
• Provide resources: We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.
• Final steps: We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.
• Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
• Connect 1 new video device: We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.
• Download new features: We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.
• Provide resources: We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.
• Final steps: We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.