
Check in on pets when away from home with this Petcube Bites camera. A built-in treat dispenser helps you train pets directly from your phone, and the sound and motion alerts keep you informed when anything happens. This Petcube Bites camera lets you stream videos and zoom in to get a better view.
Q: How far can/will the treat go?
A: Hi, thanks for your question. Petcube offers three flinging distances, short, medium and long and it can go from 0.5m on short setting up to 4m on long setting. But it also depends on the shape of treats, some treats may go even farther than 4m. Hope this helps! If there's ever anything we can help with, don't hesitate to contact us at 1-888-447-2522 or [email protected].
A: Hi there, To put Petcube Bites into setup mode, please take a pin or a paper clip and hold the start button (a tiny hole) under the USB port for 3 seconds, until the LED light changes in colour to a darker green. Hope that helps. Please contact us at [email protected] in case you need further assistance, we will be happy to help. Best Regards, Petcube Team
Q: Is there any monthly fee associated with using this product or using or accessing the app?
A: There can be, yes, but it is not required to use the PetCube. When you begin using the product, you have a 7-day trial period for PetCube's 24/7 monitoring service, called PetCube Care. This service automatically records any video of movement (and sound if you choose to record both), so long as you have the PetCube on, and saves it for you to view or keep at any time. After the trial period ends, you have access to the last 4 hours of recorded time at absolutely no charge. You are able to purchase different monthly (or yearly) plans if you would like to save the recordings for days at a time (they currently offer 3-day video history at $4.99/month or $49/year, 10-day video history at $9.99/month or $99/year, and 30-day video history at $24.99/month or $249/year), but this is not required to continue using the PetCube, the app, or to view the camera feeds. Hope that helps!
A: Hi, thanks for your question. Yes, Petcube works with Alexa and offers you such skill phrases as: "Alexa, ask Petcube to treat [your pet’s name]", "Alexa, ask Petcube to treat my pet", "Alexa, ask Petube to fling treats" and "Alexa, order more treats". Hope this helps! Feel free to contact us with any questions 24/7 at 1-888-447-2522 or [email protected]. Cheers! Petcube Team.
Q: Is this product the Bites 2017 model or Bites 2 2019 model?
A: Hi, thanks for your question. It's the previous Petcube Bites model released in 2017. Hope this helps!
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Q: Can you take this on a trip and use in a hotel?
A: Hi Jae, thanks for your question. You can absolutely do that, as long as the hotel offers a wi-fi network that doesn't require the web based authentication. Hope this helps! Feel free to contact us with any questions at [email protected]. Cheers.