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Membership FAQs for Puerto Rico

My Best Buy Total™

Why is a credit card required to activate a My Best Buy Total™ membership?

 

My Best Buy Total™ is an auto-renewing membership, and a credit card is required so that your support benefits are uninterrupted. You can cancel your auto-renewing My Best Buy Total™ membership at any time.    

 

Why can’t I see my membership in my My Best Buy® account?    

You may have set up multiple My Best Buy accounts. To fix this issue and have My Best Buy Total™ placed under the correct account, please call 1-888-BEST BUY (1-888-237-8289).    

How does the auto-renewal process work with My Best Buy Total™?   

My Best Buy Total™ and any included benefits (such as internet security) renew automatically each year and your chosen card will be charged the then-current price on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or opt out of auto-renewal by managing subscriptions on your BestBuy.com profile. We will send you advance notice of membership renewal to the email address provided, including notice of any price changes.

Can a My Best Buy Total™membership be returned?    

My Best Buy Total™ cannot be returned, but it can be canceled. You can cancel your membership by calling 1-888-BEST BUY (1-888-237-8289) or you can opt out of auto-renewal by managing your subscriptions on your BestBuy.com profile. You will not be able to cancel your membership at a Best Buy store.

For a yearly membership, if you call within 30 days of purchase, you will receive a refund for the full value of your membership, minus any membership discounts you may have received. If you cancel after 30 days, you will receive a prorated refund, minus any membership discounts or benefits you may have received.

Can I transfer my My Best Buy Total™ membership to someone else?    

Yes, if you want to transfer your membership, please call us at 1-888-BEST BUY (1-888-237-8289) so we can update our records. The original purchase receipts and any service receipts should be transferred to the new owner. The new owner will need to create a My Best Buy account if they don't have one already.    

Can I give a new My Best Buy Total™ membership as a gift to someone else?

No, My Best Buy Total™ cannot be gifted.

Does membership cover more than one address?

The My Best Buy Total™ membership for $129.99 covers only one service address.

Can anyone living with me use my membership?

Yes, your My Best Buy Total™ membership covers every device for every person who lives at your single-family home under the service address.

Are all Geek Squad Protection Plans and AppleCare Products 20% off?   

With your membership, you get 20% off most Geek Squad Protection Plans and AppleCare Products, but the savings do not apply to monthly paid plans and plans that include loss and theft insurance.  

Is My Best Buy Total™ a Protection Plan?   

My Best Buy Total™ is not an extended warranty plan or a Protection Plan like Geek Squad Protection. While it does provide a discount on repairs and most Protection Plans, a My Best Buy Total™ membership by itself will not cover repairs for your devices in case they break or fail.

Already a member?

Go to your account ›

Still have questions?

If you don't see the answer you're looking for, we can help you at 1-888-237-8289.

Learn about My Best Buy Total™ membership › See My Best Buy Total™ terms and conditions ›

My Best Buy Plus™ - Puerto Rico

Who can join My Best Buy Plus™?

My Best Buy Plus™ for Puerto Rico is available for in-store purchase only to Puerto Rico residents who have reached the age of majority (21). Learn more.

Can I use my My Best Buy Plus™ membership for online purchases?

No. Puerto Rico residents can only make purchases in store.

Where can I get additional information about My Best Buy Plus™ in Puerto Rico?

For more information, please visit our Puerto Rico member benefits page or visit your nearest Best Buy store.

Why is a credit card required to activate a My Best Buy Plus™ membership?

My Best Buy Plus™ is an auto-renewing membership. A credit card is required so that your benefits are uninterrupted. You may cancel your auto-renewing My Best Buy Plus™ membership at any time by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account.

Why don't I see my My Best Buy Plus™ membership listed within my My Best Buy™ account?

You may have set up multiple My Best Buy™ accounts. To fix this issue and have My Best Buy Plus™ placed under the correct account, please call 1-888-BEST BUY (1-888-237-8289).

How does the auto-renewal process work with My Best Buy Plus™?

My Best Buy Plus™ automatically renews each year. Your chosen card will be charged $49.99 plus tax, or the then-current price, on your yearly renewal date until cancelled. You can cancel at any time by calling 1-888-BEST BUY (1-888-237-8289) or by managing subscriptions on your BestBuy.com account.

Can a My Best Buy Plus™ membership be returned?

A My Best Buy Plus™ membership cannot be returned, but it can be cancelled at any time. You can cancel your membership by calling 1-888-BEST BUY (1-888-237-8289) or by managing your subscriptions on your BestBuy.com account.

Can I purchase a My Best Buy Plus™ membership on BestBuy.com?

No. Residents of Puerto Rico can only purchase their membership in store.
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