A:AnswerHi there. Thank you for reaching out about this! We may be too far away from the purchase date to add the protection plan. That could be the issue. I'd recommend heading in or calling over to your local Best Buy for us to check on this for you. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerI was informed upon purchase that it did and have read online that it did but have yet to actually SEE that it does. My appointment should be on record but it was the second one at store confirmed this morning at 1pm Wednesday July 15th. Making things even worse which oh wouldn’t think possible I can hear the geek squad employee making unnecessary comments about a consumer (me) that spent 3000 on laptop at this very same store only a couple of months ago. I had planned on purchasing most of my electronics among other products here but after the treatment I’ve received there is absolutely no way I will do that now and will recommend to anyone that will listen that they’d be wise not to do so either along with this story
A:AnswerGreat question! Our Geek Squad Protection can be anywhere from one-year to five-years, it all depends on what kind of plan you purchased. If you are unsure of the length of your plan, you can log in to your My Best Buy account on our site to view your plan, or call (888) BEST BUY or (888) 237-8289 for us to look into.
A:AnswerThe best thing to do is to take it into the store, and they will handle it, from there. There is a chance that they may not be able to fix it (depending on the Brand and Model Number) so I would make sure that you backup any data (I use Google, so it is easy) and clear it from your phone (if possible... scratched screen).
In my case, they issued me a store credit, which I used to purchase a different one, which I had looked at a month before, and had a lowered price, since then.
A:AnswerProbably not you’d be better off getting just another one and add the 2 yr protection plan that’s most likely dirt cheap and you be better then you are now or batteries plus changes the screens pretty cheaply! Trust me your alwys better off getting the protection PLANS bc when u don’t what happened ALWAYS HAPPENES I I NEVER LEAVE THE STORE WITHOUT THE NEW PHONE BEING IN A CASE AND WITH A SCREEN PROTECTOR ON IT EVEN A FLIP PHONE! Why because when u don’t u drop it right after breaking it in to pieces! It’s KARMA
A:AnswerThey wanted to charge me the same $200 for a cracked glass back panel on an s10! Ridiculous. I was not told of any co-pays when I bought the insurance. They said "its like a car insurance policy". Yeah, right. My car ins. deductible is $500. Thats for a car worth around 25K. Thats 2% of cars value. $200 on a phone I bought for $600 is 33%. That is nothing like my auto policy. More like racketeering if you ask me.
A:AnswerHi Greg. Thanks for taking time to connect with us on this. We'd like to know more about what happened to the phone so we can find a way to help out. I'd recommend getting in contact with your local Best Buy to get started. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your question! It can depend on the type of product. If it's a smaller product, that would generally be done in the store. Otherwise, some of them, we may need to come out to the home. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can guide you in these steps.
