Questions & Answers

Q: QuestionWhat if my phone's battery stops holding a charge?

• A:Answer If your battery fails to hold a charge, they will replace it one time.

Q: QuestionDoes Geek Squad Protection cover normal wear and tear?

• A:Answer Yes, Geek Squad Protection covers failures from normal wear and tear.

Q: QuestionWhat happens if my phone screen has dead pixels?

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image, Geek Squad will fix it.

Q: QuestionAre the accessories that came with my phone covered?

• A:Answer Yes, the Geek Squad Protection covers the original in-box accessories that came with the phone, including the charger and earbuds.

Q: QuestionCan I transfer my Geek Squad Protection if I give my phone to someone else?

• A:Answer Yes, you can transfer your Geek Squad Protection with no additional charges.

Q: QuestionHow do I file a claim with Geek Squad Protection?

• A:Answer You can visit your local Best Buy store or call the Geek Squad at 1-800-433-5778 to start a claim.

Q: QuestionCovers lost phone

Asked 8 months ago by Anonymous.

Q: QuestionJust purchased a Samsung S24 with 2 year Geek Squad Protection. Does the protection specifically cover broken screen glass and is there any additional charge to replace the glass?

Asked 1 year ago by Jonathan.

• A:Answer For the most part it should provided that you bought the correct type of insurance.

  Answered 6 months ago by CynthiaZVerified Purchase

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