“Can't turn computer off or on the light is on but nothing on the screen not sure what to do”

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• It should have resolved it self by now. However, if not , unplugged device let it sit for a few hours and try again. I usually have never waited longer than 10 minutes and that's with the 2013 model. Good luck

  Answered by Roxdtroyt 6 years ago

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• Please contact Acer support for assistance with this issue. Contact information is posted here for your convenience: https://www.acer.com/ac/en/US/content/service-contact

  Answered by TeamAcer 6 years ago

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